Dyal BPO Services India Operations Manager Interview Questions and Answers

Aptitude test is based on quantitative apptitude, English and computer

Q1. Mostly based on language you know
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Q2. Gave 1 small code to write
Ans. 
Write a small code to reverse a string in an array of strings
• Iterate through each string in the array

• Use built-in functions or write a custom function to reverse each string

• Store the reversed strings back in the array
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Q1. Tell me about yourself
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Experienced Operations Executive with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving initiatives resulting in 20% reduction in expenses

• Led cross-functional teams to improve workflow and increase productivity

• Strong analytical skills and ability to identify areas for improvement

• Excellent communication and leader
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Q2. Why should I hire you
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Q1. Introduction about your self And y you want to switch job
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Q2. How many experience you have
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Q1. Question of candidate key technology
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Q2. Questions about candidate key skills and role performed
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Q1. Do you like to work with your own pace or are you a team person?
Ans. 
I am a team person who thrives in a collaborative environment.
• I enjoy working with others to achieve common goals

• I believe in the power of teamwork to drive success

• I am able to adapt to different working styles and personalities within a team

• I value the diverse perspectives and skills that a team brings to the table
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Q2. Do you like to plan your project?
Ans. 
Yes, I enjoy planning projects to ensure they are executed efficiently and effectively.
• I believe in creating detailed project plans to outline tasks, timelines, and resources.

• I enjoy breaking down complex projects into manageable tasks and setting achievable goals.

• I find satisfaction in seeing a well-executed project that was carefully planned out.

• For example, in my previous role, I successfully planned and executed a ...read more
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Q1. Mention the time when you worked in a team and what challenges you faced? (Answer in STAR Method)
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Q2. Are you aware of the Amazon leadership principles?
Ans. 
Yes, I am aware of the Amazon leadership principles.
• Yes, I am familiar with the 14 Amazon leadership principles such as Customer Obsession, Ownership, Invent and Simplify, and Earn Trust.

• I understand the importance of these principles in guiding decision-making and behavior within the organization.

• I have experience applying these principles in my previous roles to drive operational excellence and team performance.
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Q1. Brief Introduction
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Q2. Tell me about coaching and feedback tools
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Q1. Why should we hire you
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Q2. How can you manage your shrinkage
Ans. 
Shrinkage can be managed by implementing inventory control measures, conducting regular audits, training staff on theft prevention, and analyzing data to identify patterns.
• Implement inventory control measures such as using security tags, CCTV cameras, and access control systems.

• Conduct regular audits to track inventory levels and identify discrepancies.

• Train staff on theft prevention techniques and the importance of re...read more
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Q3. How can you share feedback to a outliers
Ans. 
Feedback should be delivered constructively and with specific examples to outliers.
• Provide specific examples of behavior or performance that need improvement

• Focus on the impact of their actions on the team or organization

• Offer support and resources to help them improve

• Encourage open communication and a willingness to change

• Set clear expectations and goals for improvement
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Vercent test to check you are eligible or not for international process

Q1. What was the highest amount of team members you've handled?
Ans. 
I have managed a team of 50 members in my previous role as Operations Manager.
• Managed a team of 50 members in previous role

• Implemented effective communication strategies to ensure team cohesion

• Delegated tasks efficiently to maximize productivity
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