Pramerica Life Insurance Branch Operation Executive Interview Questions and Answers

Surrender retention is the process of retaining customers who wish to surrender their policies. HNI clients are tackled by providing personalized services and building strong relationships.

• Surrender retention involves convincing customers to continue with their policies instead of surrendering them.

• HNI clients are high net worth individuals who require personalized services and attention.

• Tackling HNI clients involves b...read more

To resolve critical POS, identify the root cause and take appropriate action.

• Identify the root cause of the issue

• Take immediate action to fix the issue

• Communicate with relevant stakeholders

• Ensure proper documentation of the issue and resolution

• Implement preventive measures to avoid future occurrences

Different softwares used in branch operations include CRM, accounting, inventory management, and HR management.

• CRM software for customer relationship management

• Accounting software for financial management

• Inventory management software for stock control

• HR management software for employee management

• Project management software for task management

• Marketing automation software for lead generation

• Data analytics software for b