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Dev Infotech

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Dev Infotech Desktop Support Engineer Interview Questions and Answers

Updated 23 Dec 2020

Dev Infotech Desktop Support Engineer Interview Experiences

1 interview found

Desktop Support Engineer Interview Questions & Answers

user image Anonymous

posted on 23 Dec 2020

I applied via Naukri.com and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Port number of protocols
  • Ans. 

    Port numbers are used to identify specific protocols used in network communication.

    • HTTP - 80

    • HTTPS - 443

    • FTP - 21

    • SSH - 22

    • SMTP - 25

    • POP3 - 110

    • IMAP - 143

    • Answered by AI
    Add your answer
  • Q2. Description of DHCP
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices.

    • DHCP is used to simplify network administration by automatically assigning IP addresses to devices.

    • It allows devices to join a network without requiring manual configuration of IP addresses.

    • DHCP servers can also assign other network configuration information, such as subnet masks and default ...

    • Answered by AI
    Add your answer
  • Q3. Description of SMTP and it's port number.
  • Ans. 

    SMTP is a protocol used for sending email messages between servers.

    • SMTP stands for Simple Mail Transfer Protocol.

    • It uses port number 25 for communication.

    • SMTP is responsible for sending emails from one server to another.

    • It works in conjunction with other protocols like POP3 and IMAP.

    • SMTP uses a client-server model for communication.

    • SMTP servers can be configured to use authentication and encryption for secure communica

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn about basic protocols and it's port number.

Skills evaluated in this interview

Top trending discussions

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Interview Tips & Stories
3d
amanchoudhari
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·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
Got a question about Dev Infotech?
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Interview questions from similar companies

Desktop Support Engineer Interview Questions & Answers

Tech Mahindra user image Ahmad Abdi

posted on 24 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
No response
Round 1 - HR 

(5 Questions)

  • Q1. What is difference between share printer and network printer?
  • Ans. 

    A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.

    • Shared printer is connected to a single computer and shared over a network

    • Network printer is directly connected to the network

    • Shared printer requires the host computer to be turned on for printing

    • Network printer can be accessed by multiple users without relying on a single computer

    • Answered by AI
    View 1 more amswer
  • Q2. What is technical issues on desktop support engineer?
  • Ans. 

    Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.

    • Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures

    • Resolving software issues like operating system errors, application crashes, and driver conflicts

    • Providing support for network connectivity issues, printer problems, and peripheral device malfunctio

    • Answered by AI
    Add your answer
  • Q3. Is system is restart multiple times what was the issue?
  • Ans. 

    The issue could be due to a hardware problem, software conflict, or a corrupt system file.

    • Check for any recent software installations or updates that may have caused conflicts

    • Look for any hardware issues such as overheating or faulty components

    • Check system logs for any error messages that may indicate a corrupt system file

    • Consider running diagnostic tests to identify the root cause of the restarts

    • Answered by AI
    Add your answer
  • Q4. What is Dora process?
  • Ans. 

    DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.

    • Discover: Identify the current state of IT operations

    • Observe: Monitor and analyze the performance and issues

    • Rationalize: Evaluate and prioritize improvements

    • Automate: Implement automation to streamline processes

    • Answered by AI
    Add your answer
  • Q5. What is the latest OS?
  • Ans. 

    The latest OS is Windows 11, released by Microsoft in October 2021.

    • Windows 11 is the latest operating system released by Microsoft

    • It was officially released in October 2021

    • Windows 11 comes with new features like a redesigned Start menu and Taskbar

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Really a very meaningful question send by hr to me for my better future thanks

Skills evaluated in this interview

Desktop Support Engineer Interview Questions & Answers

Accenture user image Mohd Sharif

posted on 2 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Related Work Experience
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. DNS, DHCP, OSI Model Networking & SCCM patching management ITIL
    • Add your answer
  • Q2. Dora process, Active Directory and domain controller
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Technical and communication skills
    • Add your answer

Desktop Support Engineer Interview Questions & Answers

TCS user image Anonymous

posted on 17 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Medium to hard question.

Round 3 - Coding Test 

One is easy problem another one medium problem.

Round 4 - HR 

(3 Questions)

  • Q1. Tell me about your self.
    • Add your answer
  • Q2. What is your project.
    • Add your answer
  • Q3. What is your stregth.
  • Ans. 

    My strength lies in my ability to troubleshoot technical issues efficiently and effectively.

    • Strong problem-solving skills

    • Excellent communication skills

    • Ability to work well under pressure

    • Attention to detail

    • Experience with various operating systems and software applications

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidents and gives answer very smartly.

Desktop Support Engineer Interview Questions & Answers

Teleperformance user image Anonymous

posted on 14 Nov 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

    • Over 5 years of experience in providing desktop support to end users

    • Proficient in diagnosing and resolving hardware and software issues

    • Skilled in setting up and configuring desktops, laptops, and peripherals

    • Excellent customer service and communication skills

    • Certified in CompTIA A+ and Mic...

    • Answered by AI
    Add your answer
  • Q2. What is your salary expectation?
    • Add your answer
Round 2 - Technical 

(4 Questions)

  • Q1. What is dora process.
  • Ans. 

    The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.

    • Discover: Device sends a broadcast message to discover DHCP servers on the network

    • Offer: DHCP server responds with an IP address offer to the device

    • Request: Device requests the offered IP address from the DHCP server

    • Acknowledge: DHCP server acknowledges the request and assigns the IP addr

    • Answered by AI
    Add your answer
  • Q2. What is incident and service request?
  • Ans. 

    An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.

    • An incident is a disruption to normal operation that requires immediate attention to restore service.

    • A service request is a formal request from a user for information, advice, a standard change, or access to a service.

    • Examples: Incident -

    • Answered by AI
    Add your answer
  • Q3. Which outlook file is responsible for taking backup?
  • Ans. 

    The outlook file responsible for taking backup is the PST file.

    • PST file stores emails, contacts, calendar events, and other data in Outlook.

    • Users can manually backup their PST file by exporting it from Outlook.

    • Third-party backup software can also be used to automatically backup the PST file.

    • Answered by AI
    Add your answer
  • Q4. What is port number of SMTP/POP/IMAP?
  • Ans. 

    SMTP - 25, POP - 110, IMAP - 143

    • SMTP uses port 25 for sending emails

    • POP uses port 110 for receiving emails

    • IMAP uses port 143 for accessing emails

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Teleperformance Desktop Support Engineer interview:
  • Office 365,
  • SLA
  • MS Outlook

Skills evaluated in this interview

Desktop Support Engineer Interview Questions & Answers

Infosys user image Anonymous

posted on 4 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Sla,customer support ,azure,active directory
    • Add your answer

Desktop Support Engineer Interview Questions & Answers

Amazon user image Anonymous

posted on 18 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Questions regarding to my personality and work ethnic
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Basic desktop troubleshoot question
    • Add your answer
Round 3 - final round 

(1 Question)

  • Q1. Expected salary and benefits
    • Add your answer

Desktop Support Engineer Interview Questions & Answers

HCLTech user image Anonymous

posted on 4 Apr 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. My interview not Complete
    • Add your answer
  • Q2. Remote tools networking uses
  • Ans. 

    Remote tools used in networking include TeamViewer, AnyDesk, and Remote Desktop Connection.

    • TeamViewer

    • AnyDesk

    • Remote Desktop Connection

    • Answered by AI
    View 1 more amswer

Skills evaluated in this interview

Desktop Support Engineer Interview Questions & Answers

Cognizant user image suraj lotankar

posted on 6 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - Aptitude Test 

There was a aptitude test for 1 hr.

Desktop Support Engineer Interview Questions & Answers

Deloitte user image Anonymous

posted on 26 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Doora process, DSCP Process
    • Add your answer
  • Q2. IPV4, NETWORK, ITIL , BLACK SCREEN OF DEATH
    • Add your answer

Dev Infotech Interview FAQs

What are the top questions asked in Dev Infotech Desktop Support Engineer interview?

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