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Dell Technical Support Engineer Interview Questions, Process, and Tips for Experienced
Top Dell Technical Support Engineer Interview Questions and Answers for Experienced
- Q1. Do you have expertise on windows and hardware troubleshootings?
- Q2. What is DNS and how to check DNS server address?
- Q3. What is difference between router and hub?
Dell Technical Support Engineer Interview Experiences for Experienced
4 interviews found
Rittick Jana
(2 Questions)
- Q1. Previous Experiences
- Q2. Salary Negotiation
Anonymous
Selected
I applied via Approached by Company and was interviewed before May 2022. There were 5 interview rounds.
Basic technical questions related to JD
(1 Question)
- Q1. Based on your past experience takin by Operations manager
(1 Question)
- Q1. General HR questions
(1 Question)
- Q1. Depending on JD operations manager will interact with you
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Oct 2021. There were 4 interview rounds.
(4 Questions)
- Q1. Tell me about your work experience?
- Q2. Why do you want to join Dell?
- Q3. What are your expectations from us in term of salary and work culture etc?
- Q4. Do you have expertise on windows and hardware troubleshootings?
- Ans.
Yes, I have expertise in troubleshooting Windows and hardware issues.
I have experience in diagnosing and resolving hardware issues such as faulty RAM, hard drive failures, and overheating.
I am proficient in troubleshooting Windows operating systems, including issues with drivers, software conflicts, and system crashes.
I have worked with a variety of hardware and software configurations, including desktops, laptops, ser...
It was an online test, it was to test the communication skills
(8 Questions)
- Q1. What is BSOD and why this issue appears?
- Ans.
BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a critical system error occurs.
BSOD is caused by hardware or software issues, such as faulty drivers, memory problems, or system files corruption.
It can also be caused by overheating, power supply issues, or hardware failure.
BSOD can be identified by the blue screen with white text displaying error codes and messages...
- Q2. What is difference between router and hub?
- Ans.
A router connects multiple networks and directs traffic between them, while a hub simply connects multiple devices in a network.
A router operates at the network layer of the OSI model, while a hub operates at the physical layer.
A router can determine the best path for data to travel between networks, while a hub simply broadcasts data to all connected devices.
Routers are more secure than hubs, as they can filter and bl...
- Q3. How to check IP and subnet mask?
- Ans.
To check IP and subnet mask, use the ipconfig command on Windows or ifconfig command on Linux/Unix.
Open Command Prompt or Terminal
Type 'ipconfig' on Windows or 'ifconfig' on Linux/Unix
Look for 'IPv4 Address' and 'Subnet Mask' in the output
IPv4 Address is the IP address and Subnet Mask is the network mask
- Q4. What is POP3 and IMAP protocols?
- Ans.
POP3 and IMAP are email protocols used for retrieving emails from a mail server.
POP3 stands for Post Office Protocol version 3 and is used to download emails from a mail server to a local device.
IMAP stands for Internet Message Access Protocol and is used to access emails on a mail server without downloading them to a local device.
POP3 is a simple protocol and is best suited for users who access their emails from a sin...
- Q5. What is Outlook and how it work?
- Ans.
Outlook is a personal information manager from Microsoft that allows users to manage emails, calendars, contacts, and tasks.
Outlook is used for sending and receiving emails.
It allows users to manage their calendars and schedule appointments.
Contacts can be stored and managed in Outlook.
Tasks can be created and tracked within the application.
Outlook can be integrated with other Microsoft Office applications such as Word...
- Q6. What is DNS and how to check DNS server address?
- Ans.
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
DNS is responsible for resolving domain names to IP addresses
DNS servers store information about domain names and their corresponding IP addresses
To check DNS server address, use command prompt and type 'nslookup' followed by the domain name
The result will display the IP address of the DNS server
- Q7. What is DHCP and why we need it?
- Ans.
DHCP is a network protocol that automatically assigns IP addresses to devices on a network.
DHCP eliminates the need for manual IP address configuration
DHCP allows for efficient use of IP addresses
DHCP can also provide additional network configuration information, such as DNS and gateway settings
Examples of devices that use DHCP include computers, smartphones, and IoT devices
- Q8. What is an endpoint and how to whitelist?
- Ans.
An endpoint is a device or software that communicates with a network. Whitelisting is the process of allowing specific endpoints to access a network.
Endpoints can include computers, servers, printers, and other network devices.
Whitelisting involves creating a list of approved endpoints and blocking all others.
This can help improve network security by preventing unauthorized access.
For example, a company may whitelist t...
Interview Preparation Tips
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Technical questions
Interview Preparation Tips
Dell interview questions for designations
Top trending discussions
Interview questions from similar companies
I applied via Campus Placement and was interviewed before Feb 2021. There were 3 interview rounds.
One question of 3 hrs with 50 test cases all needed to pass.
(1 Question)
- Q1. Core computer science concept. DS, operating system, bits
(5 Questions)
- Q1. What is your family background?
- Ans.
My family background is diverse and multicultural, with members from different professions and backgrounds.
My father is a doctor and my mother is a teacher.
I have two siblings, one is an engineer and the other is a lawyer.
We have relatives living in different countries, including the USA, India, and Australia.
Our family gatherings are always filled with interesting conversations and cultural exchange.
- Q2. Share details of your previous job.
- Ans.
I worked as a Software Engineer at XYZ Company.
Developed and maintained software applications using Java and Python.
Collaborated with cross-functional teams to gather requirements and design solutions.
Implemented unit tests and performed code reviews to ensure code quality.
Participated in agile development processes and attended daily stand-up meetings.
Resolved bugs and issues reported by users and provided technical s...
- Q3. Where do you see yourself in 5 years?
- Ans.
In 5 years, I see myself as a senior software engineer leading a team of developers, working on complex projects and contributing to the growth of the company.
Leading a team of developers
Working on complex projects
Contributing to the growth of the company
- Q4. What are your strengths and weaknesses?
- Ans.
My strengths include problem-solving, attention to detail, and teamwork. My weaknesses include time management and public speaking.
Strengths: problem-solving
Strengths: attention to detail
Strengths: teamwork
Weaknesses: time management
Weaknesses: public speaking
- Q5. Tell me about yourself.
- Ans.
I am a software engineer with experience in developing and maintaining software applications.
I have a Bachelor's degree in Computer Science.
I have worked on various projects using different programming languages such as Java, C++, and Python.
I am skilled in software development methodologies like Agile and have experience with version control systems like Git.
I have strong problem-solving and analytical skills, which h...
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Why not MS?
Interview Preparation Tips
Experience: It was constituted of two parts: Logic and DI. Both parts were simple. Questions were CAT type.
Round: Technical Interview
Experience: Simple C, C++ questions were asked. Technical questions based on internship project were asked. General questions asked to check reaction to sudden stress (for example: Why do earthquakes occur?).
Tips: Courses like DSP (application based) and information systems should be thorough. Knowing 1 programming language is very essential.
Round: HR Interview
Experience: Resume based questions were asked.
Tips: Know complete details of your interns, BTP and resume thoroughly.
College Name: IIT KANPUR
Goutam Rajiv
Interview Questionnaire
1 Question
- Q1. A pseudo code or solution(if you can) for solving the rubik's cube
- Ans.
A solution for solving the Rubik's cube
Use the layer-by-layer method
Solve the first layer cross
Solve the first layer corners
Solve the second layer
Solve the third layer cross
Solve the third layer corners
Orient the third layer corners
Permute the third layer corners
Permute the third layer edges
Interview Preparation Tips
Experience: A systematic approach is all what he expects from us. Our approach and our way of thinking is what he observes. An algorithm to solve a single face worked in my case. So called HR interview was more technical and a discussion about the projects mentioned in my resume.
Tips: An overview on problems like sudoku, rubik's cube, chess etc. A proper approach and a structure for solving the problem should be mentioned.
Round: Interview
Experience: Some questions on basic data structures, dynamic programming and recursion.
Tips: Recognize the problem(dp, recursion, etc.). Throw some algorithm.
General Tips: Be clear with basics.
Skill Tips: ""
Skills: Data structures, Data Processing, Recursion
College Name: IIT Madras
Motivation: SAMSUNG!
Funny Moments: A saviour for the leftover cse students especially b.tech and dual. It does not depend on whether your interview went well or not. Just basic cse stuff is enough.
Interview Questionnaire
6 Questions
- Q1. Questions on routing protocols and CDMA
- Q2. Questions based on the previous day's coding test
- Q3. A small portion of the questions were centered on their current projects
- Q4. Scholastic achievements
- Q5. Preference of location
- Ans.
I am open to working in any location as long as the job is challenging and rewarding.
Open to relocation
Prioritize job satisfaction over location
Flexible with work arrangements
- Q6. Further studies
Interview Preparation Tips
Experience: Objective test in C(30 min),followed by a paper-based coding test.(1 hour, Written ).
Tips: There are old Samsung tests available online. The questions are based on the same fundamentals.Coding test focuses more on getting the pseudo code and logic right
Duration: 90 minutes
Round: Technical Interview
Experience: Interview questions were mostly based on projects and skills mentioned in the resume.Be sure to read up on your projects.They asked to explain the code.On the lines of how would I approach the problem of getting faster downloads in cellphones.
General Tips: I got selected because of my projects fit the profile they were looking for. They seemed to like the Olympiad ranks too.Data structures and algorithms basic fundaes, C coding and theory (asked in every profile), Revision of your electives (depending the core specialization)For any communication profile, do not ignore revision of courses and also it was necessary to read up
further as MTechs and MS students have an edge.
Skill Tips: Went through all the literature for all my projects.My courses and projects were all related to Communication Networks and Communication Systems. This background made the questions easier to answer. Majority of questions were about network protocols and network architecture.Started preparing DS&A at the beginning of seventh sem because I had never taken the course. The rest of it can be revised a couple of weeks before the tests start.
Skills: Algorithm, C Programming, Communication Networks, Communication Systems, Network protocols, Network architecture.
College Name: IIT Madras
Interview Preparation Tips
Experience: Shortlisting done based on resume.
Tips: Create good resume highlighting projects and research work. Remain updated about the company's research work.
Round: Test
Experience: There are two written tests. One is based on C and algorithms.
Tips: Old Samsung tests that are available online.Knowledge of C is must.
Duration: 30 minutes
Round: Test
Experience: The second test is paper-based coding test.
Tips: Coding test is used to mainly gauge your logic applying abilities.
Duration: 60 minutes
Round: Interview
Experience: Personal Interview: one round lasting around 40 minutes.
Interview questions were mostly straightforward, technical and based on projects and
research work mentioned in the resume.
Previous day's code is also asked to explain.
Couple of questions were about the company's on-going work. In-depth knowledge regarding courses related to the profile is necessary.
Tips: Revise courses, Project work. Additional reading is recommended.
Basics of core subjects.
College Name: IIT Madras
Interview Preparation Tips
Experience: The first consisted of an online test which had an aptitude section which was pretty simply and then a programming section consisting of three different programs. The programs were logical required basic knowledge of array, sorting and a little bit of data structures.
Round: Technical Interview
Experience: Around 13 of us were shortlisted for the interview round, B.Tech and M.Tech included. The interview round was mostly interactive, where we had to mention about the various interns that we went through. A few programming questions were asked based on topics which we were comfortable with.
Tips: Just get used to coding, data structures and basic aptitude. GRE preparation as such helped me.
Round: HR Interview
Experience: Finally there was a HR round in which I was asked as to why I would like to work in Samsung R&D and general things about interests and future plans. On the whole Samsung took 3 B.Tech students and 2 M.Tech students when they came for placements apart from PPOs.
General Tips: Personally I feel that one should apply in only those companies in which they are sure of having job satisfaction. So don't apply to companies which you are not interested in just for the sake of having a backup because once you are placed you do not have a second chance.
Do not get dejected if you do not get through in the first few tries. Keep your hopes up and be confident when ever you get to interview rounds. Try to be assertive when giving answers. It is some times exhausting to go through placements but the moment you get placed you will have the best feeling ever.
Skill Tips: Just chill and take the test. Once you clear the online test, irrespective of your pointer if you have a good profile you can convince the interviewers.
Skills:
College Name: NIT Surathkal
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Dell Technical Support Engineer Interview Process for Experienced
based on 2 interviews
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Dell Technical Support Engineer Reviews and Ratings
based on 85 reviews
Rating in categories
|
Senior Software Engineer
1.8k
salaries
|  ₹10 L/yr - ₹37 L/yr |
|
Software Engineer
1.1k
salaries
| ₹5 L/yr - ₹18.5 L/yr |
|
Principal Software Engineer
980
salaries
| ₹19 L/yr - ₹53.2 L/yr |
|
Software Engineer2
900
salaries
| ₹7 L/yr - ₹22.1 L/yr |
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Senior Analyst
545
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| ₹6.2 L/yr - ₹23 L/yr |
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