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Dell Senior Technical Support Engineer Interview Questions and Answers

Updated 26 Apr 2024

Dell Senior Technical Support Engineer Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Coding on SQL and Power BI, DAX
Round 1 - Technical 

(1 Question)

  • Q1. Basics of Hardware t/s when system doesn't boot up. about new memory and processor models. Email and basic networking t/s. Printer t/s and about gaming laptops and graphics card specifics
Round 2 - One-on-one 

(1 Question)

  • Q1. Basics questions like how HRs will ask and about Dell
Round 3 - HR 

(1 Question)

  • Q1. About salary package negotiation and also the shift changes and confirmation for the offer letter

Interview Preparation Tips

Interview preparation tips for other job seekers - Just Be confident and fearless
Be prepared and Be calm.
It's just an interview

Senior Technical Support Engineer Interview Questions Asked at Other Companies

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Q5. How to make sure that internet is working

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic Qualification about the same profile need with certification
  • Q2. Technical question about the video graphics workstation

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare strongly on Basic hardware and networking

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. What is python
  • Ans. 

    Python is a high-level, interpreted programming language known for its simplicity and ease of use.

    • Python is used for web development, data analysis, artificial intelligence, and more.

    • It has a large standard library and supports multiple programming paradigms.

    • Python code is easy to read and write, making it a popular choice for beginners.

    • Python uses indentation to indicate blocks of code, rather than curly braces or key...

  • Answered by AI

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Coding Test 

One question of 3 hrs with 50 test cases all needed to pass.

Round 2 - Technical 

(1 Question)

  • Q1. Core computer science concept. DS, operating system, bits
Round 3 - HR 

(5 Questions)

  • Q1. What is your family background?
  • Ans. 

    My family background is diverse and multicultural, with members from different professions and backgrounds.

    • My father is a doctor and my mother is a teacher.

    • I have two siblings, one is an engineer and the other is a lawyer.

    • We have relatives living in different countries, including the USA, India, and Australia.

    • Our family gatherings are always filled with interesting conversations and cultural exchange.

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Software Engineer at XYZ Company.

    • Developed and maintained software applications using Java and Python.

    • Collaborated with cross-functional teams to gather requirements and design solutions.

    • Implemented unit tests and performed code reviews to ensure code quality.

    • Participated in agile development processes and attended daily stand-up meetings.

    • Resolved bugs and issues reported by users and provided technical s...

  • Answered by AI
  • Q3. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a senior software engineer leading a team of developers, working on complex projects and contributing to the growth of the company.

    • Leading a team of developers

    • Working on complex projects

    • Contributing to the growth of the company

  • Answered by AI
  • Q4. What are your strengths and weaknesses?
  • Ans. 

    My strengths include problem-solving, attention to detail, and teamwork. My weaknesses include time management and public speaking.

    • Strengths: problem-solving

    • Strengths: attention to detail

    • Strengths: teamwork

    • Weaknesses: time management

    • Weaknesses: public speaking

  • Answered by AI
  • Q5. Tell me about yourself.
  • Ans. 

    I am a software engineer with experience in developing and maintaining software applications.

    • I have a Bachelor's degree in Computer Science.

    • I have worked on various projects using different programming languages such as Java, C++, and Python.

    • I am skilled in software development methodologies like Agile and have experience with version control systems like Git.

    • I have strong problem-solving and analytical skills, which h...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on DFS, BFS, Heap. Basic data structures are focused rather than competitive coding.

I applied via Naukri.com and was interviewed before Nov 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. C++ basic, Linked list implementation using C++(Not C), Lambda Expression, Map and Vector, C++ Thread Concept, Virtualization
  • Q2. Focus more on all the C++11 concept

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a C++ technical interview . It lasted for about 2 hour 30 minutes. The interviewer wanted to test my C++ basic, C++11 concept, Linked list implementation using C++, C++ thread , Lambda expression, Virtualization.

Interview Questionnaire 

1 Question

  • Q1. Why not MS?

Interview Preparation Tips

Round: Test
Experience: It was constituted of two parts: Logic and DI. Both parts were simple. Questions were CAT type.

Round: Technical Interview
Experience: Simple C, C++ questions were asked. Technical questions based on internship project were asked. General questions asked to check reaction to sudden stress (for example: Why do earthquakes occur?).
Tips: Courses like DSP (application based) and information systems should be thorough. Knowing 1 programming language is very essential.

Round: HR Interview
Experience: Resume based questions were asked.
Tips: Know complete details of your interns, BTP and resume thoroughly.

College Name: IIT KANPUR

Interview Questionnaire 

1 Question

  • Q1. A pseudo code or solution(if you can) for solving the rubik's cube
  • Ans. 

    A solution for solving the Rubik's cube

    • Use the layer-by-layer method

    • Solve the first layer cross

    • Solve the first layer corners

    • Solve the second layer

    • Solve the third layer cross

    • Solve the third layer corners

    • Orient the third layer corners

    • Permute the third layer corners

    • Permute the third layer edges

  • Answered by AI

Interview Preparation Tips

Round: Interview
Experience: A systematic approach is all what he expects from us. Our approach and our way of thinking is what he observes. An algorithm to solve a single face worked in my case. So called HR interview was more technical and a discussion about the projects mentioned in my resume.
Tips: An overview on problems like sudoku, rubik's cube, chess etc. A proper approach and a structure for solving the problem should be mentioned.

Round: Interview
Experience: Some questions on basic data structures, dynamic programming and recursion.
Tips: Recognize the problem(dp, recursion, etc.). Throw some algorithm.

General Tips: Be clear with basics.
Skill Tips: ""
Skills: Data structures, Data Processing, Recursion
College Name: IIT Madras
Motivation: SAMSUNG!
Funny Moments: A saviour for the leftover cse students especially b.tech and dual. It does not depend on whether your interview went well or not. Just basic cse stuff is enough.

Interview Questionnaire 

6 Questions

  • Q1. Questions on routing protocols and CDMA
  • Q2. Questions based on the previous day's coding test
  • Q3. A small portion of the questions were centered on their current projects
  • Q4. Scholastic achievements
  • Q5. Preference of location
  • Ans. 

    I am open to working in any location as long as the job is challenging and rewarding.

    • Open to relocation

    • Prioritize job satisfaction over location

    • Flexible with work arrangements

  • Answered by AI
  • Q6. Further studies

Interview Preparation Tips

Round: Test
Experience: Objective test in C(30 min),followed by a paper-based coding test.(1 hour, Written ).
Tips: There are old Samsung tests available online. The questions are based on the same fundamentals.Coding test focuses more on getting the pseudo code and logic right
Duration: 90 minutes

Round: Technical Interview
Experience: Interview questions were mostly based on projects and skills mentioned in the resume.Be sure to read up on your projects.They asked to explain the code.On the lines of how would I approach the problem of getting faster downloads in cellphones.

General Tips: I got selected because of my projects fit the profile they were looking for. They seemed to like the Olympiad ranks too.Data structures and algorithms basic fundaes, C coding and theory (asked in every profile), Revision of your electives (depending the core specialization)For any communication profile, do not ignore revision of courses and also it was necessary to read up
further as MTechs and MS students have an edge.
Skill Tips: Went through all the literature for all my projects.My courses and projects were all related to Communication Networks and Communication Systems. This background made the questions easier to answer. Majority of questions were about network protocols and network architecture.Started preparing DS&A at the beginning of seventh sem because I had never taken the course. The rest of it can be revised a couple of weeks before the tests start.
Skills: Algorithm, C Programming, Communication Networks, Communication Systems, Network protocols, Network architecture.
College Name: IIT Madras

Interview Preparation Tips

Round: Resume Shortlist
Experience: Shortlisting done based on resume.
Tips: Create good resume highlighting projects and research work. Remain updated about the company's research work.

Round: Test
Experience: There are two written tests. One is based on C and algorithms.
Tips: Old Samsung tests that are available online.Knowledge of C is must.
Duration: 30 minutes

Round: Test
Experience: The second test is paper-based coding test.
Tips: Coding test is used to mainly gauge your logic applying abilities.
Duration: 60 minutes

Round: Interview
Experience: Personal Interview: one round lasting around 40 minutes.
 Interview questions were mostly straightforward, technical and based on projects and
research work mentioned in the resume.
 Previous day's code is also asked to explain.
 Couple of questions were about the company's on-going work. In-depth knowledge regarding courses related to the profile is necessary.
Tips: Revise courses, Project work. Additional reading is recommended.
Basics of core subjects.

College Name: IIT Madras

Dell Interview FAQs

How many rounds are there in Dell Senior Technical Support Engineer interview?
Dell interview process usually has 1-2 rounds. The most common rounds in the Dell interview process are One-on-one Round, HR and Technical.
How to prepare for Dell Senior Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Dell. The most common topics and skills that interviewers at Dell expect are Technical Support, Data Center, IAM, Identity Access Management and Java.
What are the top questions asked in Dell Senior Technical Support Engineer interview?

Some of the top questions asked at the Dell Senior Technical Support Engineer interview -

  1. Basics of Hardware t/s when system doesn't boot up. about new memory and proces...read more
  2. Basics questions like how HRs will ask and about D...read more
  3. Basic Qualification about the same profile need with certificat...read more

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Dell Senior Technical Support Engineer Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Dell Senior Technical Support Engineer Salary
based on 146 salaries
₹3.4 L/yr - ₹14.5 L/yr
8% less than the average Senior Technical Support Engineer Salary in India
View more details

Dell Senior Technical Support Engineer Reviews and Ratings

based on 22 reviews

4.2/5

Rating in categories

3.8

Skill development

3.7

Work-life balance

3.9

Salary

4.0

Job security

3.7

Company culture

2.9

Promotions

3.7

Work satisfaction

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