Delivery.com Station Manager Interview Questions and Answers

Q1. Tell me about yourself
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Q1. Basic questions
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Q2. Previous organisation details
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Standard test to assess problem solving, analytical skills.

Launch the food delivery business in a new city / state . Ex. Patna / Goa / Coimbatore

Q1. What commission should we charge cab-drivers ?
Ans. 
The commission charged to cab-drivers should be based on the market rates and the services provided by the company.
• Research the market rates for commission charged to cab-drivers in the area

• Consider the services provided by the company and the expenses incurred by the drivers

• Ensure that the commission is reasonable and fair for both the company and the drivers

• Regularly review and adjust the commission rates based on ma
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Q2. Commission to be charged to delivery partners ?
Ans. 
The commission charged to delivery partners varies based on the company's policies and agreements with the partners.
• The commission percentage may differ based on the type of delivery service provided.

• The commission may also vary based on the location of the delivery and the distance covered.

• The company may negotiate commission rates with delivery partners based on their performance and volume of deliveries.

• The commissi...read more
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Q1. Total three round and Last mile related and inventory related.
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Q1. Previous company details
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Q2. Job role and responsibilities
Ans. 
The Operational Manager oversees daily operations, manages staff, ensures efficiency, and implements strategies to meet goals.
• Supervising and coordinating daily operations

• Managing staff and assigning tasks

• Developing and implementing strategies to improve efficiency

• Setting and meeting operational goals

• Monitoring performance and making adjustments as needed
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Q1. Jow to solve delivery issue
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To solve delivery issues, identify root causes, improve communication with customers and delivery team, optimize logistics, and implement tracking systems.
• Identify root causes of delivery issues such as incorrect addresses, delayed shipments, or damaged goods

• Improve communication with customers by providing accurate delivery estimates and updates on shipment status

• Optimize logistics by streamlining delivery routes, imp...read more
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Q2. Solve hiring process and describe
Ans. 
Streamline hiring process by implementing structured interview process, utilizing technology for screening, and providing timely feedback to candidates.
• Implement a structured interview process to ensure consistency and fairness

• Utilize technology for initial screening of candidates to save time and resources

• Provide timely feedback to candidates to maintain a positive candidate experience
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How many DE is required in Peak vs Non Peak Hours

Q1. Past work experience
Ans. 
I have over 5 years of experience in operations management, including overseeing daily operations, optimizing processes, and leading teams to success.
• Managed daily operations to ensure efficiency and productivity

• Optimized processes to improve workflow and reduce costs

• Led teams to success through effective communication and motivation
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Q2. Current salary and expectation
Ans. 
I am currently earning $60,000 annually and my expectation for this role is $70,000.
• Current salary: $60,000 annually

• Expectation for this role: $70,000 annually
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Past work exp and then a case study on a project that i would be joining on. Related to operations at swiggy. just learn how they operate.

Q1. I am working at bigbasket.com in 7 year till now
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