Consero Global Solutions Senior Executive Interview Questions and Answers

Q1. Walk me through your resume.
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Q2. What are the recent updates/circulars with regards to reportings by the exchanges.
Ans. 
Exchanges have recently issued circulars on new reporting requirements.
• SEBI has mandated exchanges to provide daily reports on client funding and margin obligations.

• Exchanges have introduced new reporting formats for trade data and risk management.

• Recent circulars require exchanges to report on compliance with margin requirements and client position limits.
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Q3. What is the process of settlement of funds of a client.
Ans. 
The process of settlement of funds involves transferring funds from the client's account to the designated recipient.
• Client initiates a request for fund settlement

• Verification of the request and available funds

• Transfer of funds to the designated recipient

• Confirmation of successful settlement

• Record keeping of the transaction
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Q4. What is the process that occurs at stockbrokers' end when an order is placed in the stock market.
Ans. 
Stockbrokers process orders by routing them through various systems and exchanges to execute trades on behalf of clients.
• When an order is placed, it is first entered into the broker's order management system.

• The order is then routed to the appropriate exchange or trading venue based on factors like price, liquidity, and speed of execution.

• The exchange matches the buy and sell orders, and the trade is executed.

• Confirmat...read more
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Q1. What was the biggest achievement in your previous job?
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Q2. Have you ever managed any client independently?
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Q1. Basics of accounting
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Q1. How may year's experience in home loans
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Q2. Why did you leave that DCB Bank
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Q1. Are you comfortable for this job
Ans. 
Yes, I am comfortable for this job as I have extensive experience in sales and a proven track record of exceeding targets.
• I have X years of experience in sales, including roles where I consistently exceeded targets

• I am confident in my ability to build and maintain relationships with clients

• I am comfortable with cold calling and networking to generate leads

• I am familiar with CRM systems and other sales tools to track pr
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Q2. This is a sales job so you can do a field job
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Q1. What do you know about technical support
Ans. 
Technical support involves providing assistance and guidance to customers facing technical issues with products or services.
• Technical support involves troubleshooting technical issues for customers

• It may include providing guidance on how to use a product or service

• Technical support representatives often use tools like remote desktop software to assist customers

• Good technical support requires strong communication skills...read more
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Q2. Introduction of youself
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I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service and resolving customer issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, complaints, and feedback

• I have a strong ability to empathize with customers and find solutions to their problems

• I am proficient in using CRM systems and other customer service tools

• I h...read more
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Q1. Tell me about yourself Next 5-year plan
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Behavioral assessment with multiple-choice questions

Q1. Previous job responsibilities
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Q2. Tell me about yourself, Family background, education, etc.
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Q1. Tell me about yourself
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Q2. What is about your abilities
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills - able to effectively communicate with customers and colleagues

• Strong problem-solving abilities - can quickly identify and resolve customer issues

• Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations
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Q1. Tell me about ur self
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Q2. Pick up a topic and speak 1 min
Ans. 
The importance of effective communication in customer service
• Clear and concise communication helps in understanding customer needs

• Active listening shows empathy and builds rapport with customers

• Timely responses and follow-ups demonstrate professionalism

• Language and tone should be appropriate for the situation

• Feedback from customers can help improve communication strategies
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