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Conneqt Business Solutions Interview Questions and Answers for Freshers
19 Interview questions
I will speak about the importance of customer satisfaction in the service industry.
Customer satisfaction is crucial for the success of any business.
It leads to customer loyalty and repeat business.
Providing excellent customer service can differentiate a company from its competitors.
Feedback from customers can help improve products and services.
Happy customers are more likely to recommend a business to others.
The role of a Chat Support Executive involves providing assistance and resolving customer queries through online chat platforms.
Providing timely and accurate responses to customer inquiries
Resolving customer complaints and issues
Offering product or service information
Maintaining a positive and professional attitude
Escalating complex issues to higher levels of support
To deal with an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure satisfaction.
Remain calm and composed
Empathize with the customer's concerns
Actively listen to understand their issue
Apologize sincerely for any inconvenience caused
Offer a solution or assistance to resolve the...
MVC framework is a software design pattern used to separate the application logic into three interconnected components: Model, View, and Controller.
Model represents the data and business logic of the application
View is responsible for displaying the data to the user
Controller acts as an intermediary between Model and View, handling user input and updating the Model accordingly
I am fluent in English, Spanish, and French.
English
Spanish
French
Pune is a beautiful city with many scenic spots. Some of the popular ones are:
Shaniwar Wada - a historical fort with beautiful architecture
Aga Khan Palace - a serene palace with lush green gardens
Sinhagad Fort - a hill fort with breathtaking views
Osho Ashram - a spiritual retreat with tranquil surroundings
Pashan Lake - a peaceful lake with migratory birds
Katraj Snake Park - a unique park with a variety of snakes a...
To convince on call, it is important to establish rapport, understand their needs, and present a solution that meets their requirements.
Start with a friendly greeting and introduce yourself
Ask open-ended questions to understand their pain points and needs
Listen actively and show empathy towards their situation
Present a solution that addresses their specific needs and concerns
Highlight the benefits and value of you...
Hyderabad is a city in southern India known for its rich history, culture, and cuisine.
Hyderabad is the capital of the state of Telangana and was formerly the capital of Andhra Pradesh.
The city is famous for its iconic landmarks such as the Charminar, Golconda Fort, and Hussain Sagar Lake.
Hyderabad is also known for its delicious biryani, a popular rice dish with meat and spices.
The city has a thriving IT industry...
I aim to join Q Connect and BPO to enhance customer satisfaction and develop my communication skills in a dynamic environment.
Passion for helping others: I enjoy resolving customer issues and ensuring their satisfaction.
Skill development: Working in BPO will enhance my communication and problem-solving skills.
Dynamic environment: The fast-paced nature of BPO keeps me engaged and motivated.
Career growth: Q Connect ...
Customer support involves providing assistance and resolving issues for customers.
Customer support is about helping customers with their needs and concerns
It involves providing information about products or services
It also includes resolving complaints and issues in a timely and efficient manner
Good communication skills and empathy are important in customer support
Examples include answering phone calls, responding...
Conneqt Business Solutions Interview Experiences for Freshers
100 interviews found
Anonymous
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. What are your plans for the next five years?
- Q2. What makes you a suitable candidate for this position?
- Ans.
I possess relevant skills, experience, and a strong commitment to contribute effectively to your team and achieve organizational goals.
Strong analytical skills: In my previous role, I successfully analyzed market trends to improve product positioning.
Team collaboration: I led a project team that increased efficiency by 20% through effective communication and delegation.
Adaptability: I quickly learned new software tools...
- Q3. What do you consider to be your weaknesses?
- Ans.
I tend to be overly critical of my work, which can slow down my progress and affect my confidence.
I often spend too much time perfecting details, which can delay project timelines. For example, in my last project, I revised a report multiple times.
I sometimes struggle with delegation, as I prefer to ensure tasks are done correctly. This was evident when I took on too many responsibilities during a team project.
I can be...
- Q4. Tell Me Something About your Self
Interview Preparation Tips
Selected
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. Can you provide a self-introduction?
- Ans.
I am a detail-oriented and organized individual with a strong background in data analysis and process improvement.
I have a Bachelor's degree in Business Administration with a focus on Operations Management.
I have experience working as a Process Associate at XYZ Company, where I successfully streamlined workflows and improved efficiency.
I am proficient in using Microsoft Excel and other data analysis tools to identify t...
- Q2. Can you share something about a holiday destination you have visited?
- Ans.
I recently visited the beautiful island of Bali in Indonesia.
Bali is known for its stunning beaches, lush rice terraces, and vibrant culture.
I enjoyed exploring the temples such as Uluwatu Temple and Tanah Lot.
The local cuisine, especially dishes like Nasi Goreng and Babi Guling, was a highlight of my trip.
I also had a relaxing time at the beach clubs in Seminyak and watching the traditional Balinese dance performances...
(2 Questions)
- Q1. Can you provide an overview of your professional background and experiences?
- Ans.
I have 5 years of experience in data entry and process management.
Worked as a data entry operator for XYZ Company for 3 years
Managed process workflows and documentation for ABC Corporation for 2 years
Proficient in using MS Office suite and data management tools
- Q2. What motivates you to pursue a career in the BPO sector?
- Ans.
I am motivated to pursue a career in the BPO sector because of the opportunities for growth, the dynamic work environment, and the chance to interact with people from diverse backgrounds.
Opportunities for career growth and advancement
Dynamic work environment with new challenges every day
Interacting with people from diverse backgrounds and cultures
Selected
I applied via Approached by Company and was interviewed in Jun 2024. There were 3 interview rounds.
(3 Questions)
- Q1. Tell me Something about your self
- Q2. Your experience
- Ans.
I have extensive experience in managing information systems, optimizing processes, and enhancing data-driven decision-making.
Managed a team of 5 in implementing a new ERP system, resulting in a 30% increase in operational efficiency.
Developed and maintained dashboards for real-time data analysis, improving reporting accuracy by 25%.
Conducted training sessions for staff on new software tools, leading to a 40% reduction ...
- Q3. Salary discussion Final Round
(3 Questions)
- Q1. Total Work experience
- Q2. Excel Related questions
- Q3. Process Related questions
Test related to Excel
Selected
I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.
(3 Questions)
- Q1. Why we hire you
- Q2. Tell me your strength and weakness
- Q3. Why you want this role
Interview Preparation Tips
Selected
I appeared for an interview in Aug 2024.
(2 Questions)
- Q1. Ready to work in rotational shift
- Ans.
Yes, I am ready to work in rotational shifts.
I am flexible and adaptable to different work schedules.
I understand the importance of teamwork and collaboration in a dynamic work environment.
I have previous experience working in rotational shifts and have successfully managed my time and workload.
I am committed to meeting deadlines and delivering high-quality work regardless of the shift.
I prioritize self-care and have s...
- Q2. Yes
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jun 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself??
- Q2. Tell me about your work experience
(2 Questions)
- Q1. About work experience
- Q2. Why should I hire you??
Gopika .S
Selected
I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.
A face-to-face self-introduction along with additional details.
(4 Questions)
- Q1. What are your qualifications?
- Ans.
I have a Bachelor's degree in Business Administration and 2 years of experience in BPO industry.
Bachelor's degree in Business Administration
2 years of experience in BPO industry
- Q2. What motivated you to choose this job?
- Ans.
I was motivated to choose this job because of the opportunity to work in a dynamic and fast-paced environment, utilize my communication skills, and grow professionally.
Opportunity to work in a dynamic and fast-paced environment
Utilize my communication skills
Opportunity for professional growth
- Q3. Can you speak English for a minute?
- Ans.
Yes, I can speak English fluently for a minute.
I am fluent in English and can confidently speak for a minute.
I have good communication skills and can articulate my thoughts clearly.
I have experience in customer service roles where English communication was essential.
- Q4. How many years will you work at this company?
- Ans.
I am committed to contributing my skills and expertise to the company for the long term, aiming to grow and advance within the organization.
I plan to work at this company for the foreseeable future, as I see great potential for growth and development here.
I am dedicated to building a successful career within this organization and am excited about the opportunities it offers.
My goal is to establish myself as a valuable ...
Interview Preparation Tips
- YouTube
- Experience person
- Interview videos
- Google Analytics
- Google Webmaster Tools
I applied via Referral and was interviewed in May 2024. There was 1 interview round.
(1 Question)
- Q1. How handle with a rude customer
Selected
(1 Question)
- Q1. 1 min topic in English or Hindi
I applied via Naukri.com and was interviewed before Sep 2023. There was 1 interview round.
(2 Questions)
- Q1. What is skills i developed in this company
- Ans.
I have developed strong communication skills, problem-solving abilities, and customer service expertise during my time at this company.
Improved communication skills through daily interactions with customers and colleagues
Enhanced problem-solving abilities by resolving customer issues efficiently and effectively
Developed expertise in providing excellent customer service and ensuring customer satisfaction
Learned to multi...
- Q2. What is the behaviour of that they treat us
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Conneqt Business Solutions Interview FAQs
The duration of Conneqt Business Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
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Conneqt Business Solutions Interviews By Designations
- Conneqt Business Solutions Customer Care Executive Interview Questions
- Conneqt Business Solutions Customer Service Executive Interview Questions
- Conneqt Business Solutions Customer Support Executive Interview Questions
- Conneqt Business Solutions Team Lead Interview Questions
- Conneqt Business Solutions Customer Service Associate Interview Questions
- Conneqt Business Solutions Cce Executive Interview Questions
- Conneqt Business Solutions Operations Executive Interview Questions
- Conneqt Business Solutions BPO Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Customer Service Executive Interview Questions
- Customer Support Executive Interview Questions
- Team Lead Interview Questions
- Customer Service Associate Interview Questions
- Cce Executive Interview Questions
- Operations Executive Interview Questions
- BPO Executive Interview Questions
- Show more
Overall Interview Experience Rating
based on 51 interview experiences
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Conneqt Business Solutions Reviews and Ratings
based on 9.4k reviews
Rating in categories
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Customer Care Executive
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Customer Service Executive
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| ₹1.3 L/yr - ₹4.2 L/yr |
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