10+ SASCO Interview Questions and Answers

Customer support involves providing assistance and resolving issues for customers.

• Customer support is about helping customers with their needs and concerns

• It involves providing information about products or services

• It also includes resolving complaints and issues in a timely and efficient manner

• Good communication skills and empathy are important in customer support

• Examples include answering phone calls, responding to emails, and providing live chat support

Pune is a beautiful city with many scenic spots. Some of the popular ones are:

• Shaniwar Wada - a historical fort with beautiful architecture

• Aga Khan Palace - a serene palace with lush green gardens

• Sinhagad Fort - a hill fort with breathtaking views

• Osho Ashram - a spiritual retreat with tranquil surroundings

• Pashan Lake - a peaceful lake with migratory birds

• Katraj Snake Park - a unique park with a variety of snakes and reptiles

• Pataleshwar Cave Temple - an ancient temple carved o...read more

To deal with an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure satisfaction.

• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely for any inconvenience caused

• Offer a solution or assistance to resolve the problem

• Follow up with the customer to ensure their satisfactio...read more

I will speak about the importance of customer satisfaction in the service industry.

• Customer satisfaction is crucial for the success of any business.

• It leads to customer loyalty and repeat business.

• Providing excellent customer service can differentiate a company from its competitors.

• Feedback from customers can help improve products and services.

• Happy customers are more likely to recommend a business to others.

Yes, I have BPO experience.

• I have worked as a Customer Care Executive in a BPO for 2 years.

• During my time in the BPO, I handled customer inquiries, resolved complaints, and provided product information.

• I am familiar with using CRM systems and maintaining accurate records of customer interactions.

• I have received positive feedback from customers for my excellent communication and problem-solving skills.

• I am comfortable working in a fast-paced environment and meeting targets.

• I h...read more

BPO stands for Business Process Outsourcing. It is a type of outsourcing where a company contracts another company to perform specific business processes.

• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It is commonly used by companies to reduce costs, improve efficiency, and focus on core business functions.

• Examples of BPO services include call centers, data e...read more

Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Examples of good customer service include pr...read more

I am interested in various apps on my mobile, including productivity, entertainment, and social media apps.

• Productivity apps like Trello and Evernote help me stay organized and on top of my tasks.

• Entertainment apps like Netflix and Spotify provide me with hours of entertainment on-the-go.

• Social media apps like Instagram and Twitter allow me to stay connected with friends and family.

• I also enjoy using fitness apps like MyFitnessPal and Headspace to maintain a healthy lifestyle...read more

BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

• BPO is the practice of outsourcing non-core business functions to external vendors.

• It helps companies focus on their core competencies and reduce costs.

• Common BPO services include customer support, data entry, payroll processing, and IT support.

• Examples of BPO companies include Accenture, IBM, and Genpact.

BPO stands for Business Process Outsourcing. There are two types of BPO: Back Office Outsourcing and Front Office Outsourcing.

• Back Office Outsourcing involves outsourcing non-customer facing operations such as data entry, accounting, and HR.

• Front Office Outsourcing involves outsourcing customer-facing operations such as customer service, technical support, and sales.

• Examples of BPO companies include Accenture, Genpact, and Infosys.

• BPO can be onshore, nearshore, or offshore de...read more

E-commerce refers to the buying and selling of goods and services online.

• E-commerce allows businesses to reach a wider audience and operate 24/7

• Examples include Amazon, eBay, and Alibaba

• Payment methods include credit/debit cards, PayPal, and digital wallets

Global warming is the long-term increase in Earth's average surface temperature due to human activities.

• Caused by greenhouse gas emissions from burning fossil fuels

• Leads to melting of polar ice caps and rising sea levels

• Results in extreme weather events like hurricanes, droughts, and heat waves

• Can have devastating effects on ecosystems and human societies

• Requires immediate action to reduce emissions and mitigate impacts

I am fluent in English, Spanish, and French.

• English

• Spanish

• French

Hyderabad is a city in southern India known for its rich history, culture, and cuisine.

• Hyderabad is the capital of the state of Telangana and was formerly the capital of Andhra Pradesh.

• The city is famous for its iconic landmarks such as the Charminar, Golconda Fort, and Hussain Sagar Lake.

• Hyderabad is also known for its delicious biryani, a popular rice dish with meat and spices.

• The city has a thriving IT industry and is home to many multinational companies.

• Hyderabad is a hub...read more

MVC framework is a software design pattern used to separate the application logic into three interconnected components: Model, View, and Controller.

• Model represents the data and business logic of the application

• View is responsible for displaying the data to the user

• Controller acts as an intermediary between Model and View, handling user input and updating the Model accordingly

To convince on call, it is important to establish rapport, understand their needs, and present a solution that meets their requirements.

• Start with a friendly greeting and introduce yourself

• Ask open-ended questions to understand their pain points and needs

• Listen actively and show empathy towards their situation

• Present a solution that addresses their specific needs and concerns

• Highlight the benefits and value of your solution

• Handle objections calmly and provide additional infor...read more