Conduent Senior Associate 1 Interview Questions and Answers

Q1. Introduction about ourself
Ans. 
I am a dedicated and detail-oriented individual with a background in customer service and data entry.
• Customer service experience at XYZ Company for 2 years

• Proficient in data entry and Microsoft Office Suite

• Strong attention to detail and ability to multitask effectively
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Q2. Why do you want to join
Ans. 
I am passionate about process improvement and believe I can contribute positively to the team's goals.
• I have a strong background in process optimization and efficiency.

• I am eager to learn and grow in a dynamic work environment.

• I am excited about the opportunity to work with a talented team and contribute to the success of the organization.
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Q1. Tell me about yourself
Ans. 
I am a detail-oriented individual with a background in data analysis and strong problem-solving skills.
• Graduated with a degree in Business Administration

• Worked as a data analyst for 2 years

• Proficient in Excel and SQL

• Strong analytical and critical thinking skills
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Q2. Reason for job change
Ans. 
Seeking new challenges and growth opportunities in a different environment.
• Looking for career advancement

• Want to learn new skills and gain diverse experience

• Seeking better work-life balance

• Company restructuring or downsizing

• Relocation to a different city or country
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Q1. Passed all rounds
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Q2. Denied offer by HR
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Q3. Since i am not a local candidate
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Q4. 100% fraud company
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Q1. Tell m about your self
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We must talk loud and boldly in front of some group of people to get noticed by the selecter

Q1. Self intro and ambition
Ans. Self intro is to be said as per the resume what you have screened to the selecter.
Answered by 03.DEEPAK KUMAR S
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Q2. Discuss about any topic the said
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Q1. Self introduction, roles and responsibilities in your previous organisation
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Q2. What is your current CTC
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Q3. What are your expectations
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They conducted aptitude test on cell phone itself, that too by sending links on WhatsApp, even typing test was done on cell phone.

They asked to join teams meeting via phone then n there and asked to type few words(like and essay) about "why we want to work in BPO? " And send that in the chat with in 10 minutes.

Q1. Walk me through your resume?
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Q2. Why do you want to work in a BPO?
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Q3. How would you handle a customer who is angry?
Ans. 
I would listen to the customer, empathize with their situation, remain calm, and offer a solution to address their concerns.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, avoiding any defensive or confrontational responses

• Apologize for any inconvenience caused and offer a solution to address their concerns

• Follow up wi...read more
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Q4. What is your typing speed?
Ans. 
My typing speed is 70 words per minute.
• I have been consistently typing at this speed for the past year.

• I have experience transcribing audio files and typing up reports quickly.

• I have taken typing tests online to verify my speed.

• I am comfortable using keyboard shortcuts to increase my efficiency.
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Q5. Why should we hire you?
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Q1. Tell me about yourself
Ans. Share your qualifications, experience, something that’s not on the resume
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Q2. Tell me about your experience
Ans. Your past experience, if fresher mention that it’s your first job
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Q3. Why did you leave your last company
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Mcq based questions based on customer problem solving.

Q1. Are you comfortable with sales
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Q2. Are you able to relocate to job location
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Q3. Are you willing to do night shift
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Q1. Why you want to join our organisation tell me 5 positive things about the organisation. A part of this they ask the questions from his colleague what's to ask.
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Q1. Why we will hired you for this role?
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Q1. Why we hired you for this role?
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Puzzle questions were there