Collabera Technologies Service Desk Analyst Interview Questions and Answers for Experienced

Q1. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. What were the troubleshooting for Internet disconnected? 4.What is BSOD? 5. What is the use of IPconfing command?
Ans. 
Answers to common IT-related questions for Service Desk Analyst position
• SMTP is a protocol used for sending email messages between servers

• ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4

• Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings

• BSOD stands for Blue Screen of Death, a critical error in Windows operating ...read more
Answered by AI
Add your answer

Q1. Please Introduce yourself.
Add your answer

Q1. Please Introduce yourself.
Add your answer

Q1. No use only polics only manager in gof father
Add your answer
Q2. All nonsense questions no use in anyone
Add your answer
Q3. No questions required to study you are the best you can give interweave directly and you will select
Add your answer

Q1. No use only polics only manager in gof father
Add your answer
Q2. All nonsense questions no use in anyone
Add your answer
Q3. No questions required to study you are the best you can give interweave directly and you will select
Add your answer

Q1. Self Introduction
Add your answer
Q2. Vocabulary test
Add your answer
Q3. Itil and vpn. role and responsibilities
Add your answer

Q1. Itil,vpn,role and responsibilities
Add your answer

Q1. Communication skills
Add your answer

Q1. Basics of c ,core Java basics
Add your answer

Q1. Experience, knowledge test, salary expectations.
Ans. Explain about your experience journey, Explain about your skill sets and what you have been learning since your whole work experience. Set up your value and tell your expectation.
Answered Anonymously
Add your answer

Q1. What is dns? How to your probe questions to users?
Ans. 
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
• DNS is like a phonebook for the internet

• It helps to locate websites by translating domain names into IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• DNS is essential for browsing the internet and accessing websites
Answered by AI
Add your answer
Q2. What is multi factor authentication?
Ans. 
Multi factor authentication is a security process that requires users to provide two or more forms of identification to access a system.
• It adds an extra layer of security to prevent unauthorized access

• Examples include using a password and a fingerprint scan or a security token and a PIN

• It is commonly used in online banking, email, and other sensitive applications
Answered by AI
Add your answer
Q3. What will you if the laptop is not connecting to internet?
Ans. 
I will troubleshoot the issue by checking the network settings and running diagnostic tests.
• Check if the laptop is connected to the correct network

• Ensure that the Wi-Fi is turned on and the laptop is within range

• Run network diagnostic tests to identify the issue

• Reset the network settings or restart the laptop if necessary

• Contact the IT department for further assistance if the issue persists
Answered by AI
Add your answer

Aptitude is inborn potential to perform certain kinds of activities, whether physical or mental, and whether developed or undeveloped. Aptitude is often contrasted with skills and abilities, which are developed through learning.

Group discussion (GD) is a comprehensive technique to judge the suitability of an individual and his appropriateness for admission, scholarship, job, etc. GD assesses the overall personality – thoughts, feelings and behaviour - of an individual in a group. A topic is presented to the group members for discussion.

Q1. Tell me something about yourself? ... What are your strengths? ... Why are you interested in this job? ... Where do you see yourself in the next 5 years? ... Would you like to work overtime or odd hours?
Ans. 
I am a dedicated and experienced Service Desk Analyst with strong problem-solving skills and a passion for providing excellent customer service.
• Strong problem-solving skills

• Excellent customer service

• Dedicated and experienced

• Passionate about the role

• Ability to handle challenging situations

• Good communication skills

• Attention to detail

• Ability to work well under pressure
Answered by AI
View 1 more answer
Q2. Tell me about yourself. Why do you want to work for our company? What are your greatest strengths and weaknesses? Why are you looking for a change? Tell me about the gap in your resume. How would you rate ...read more
Ans. 
I am a highly motivated Service Desk Analyst with a strong passion for providing excellent customer support and resolving technical issues.
• Experience in handling a wide range of technical support requests

• Strong problem-solving and troubleshooting skills

• Excellent communication and interpersonal skills

• Ability to work well under pressure and meet deadlines

• Proficient in various help desk software and ticketing systems

• Prove...read more
Answered by AI
Add your answer

Q1. Do you have any technical certifications? How many programming languages do you know? What are the different types of OS you are comfortable working with? What is the extent of your technical expertise? Ho...read more
Ans. 
I have technical certifications and experience with multiple OS and development tools.
• I have a certification in CompTIA A+ and am working towards my Network+ certification.

• I am proficient in Java, Python, and C++.

• I am comfortable working with Windows, MacOS, and Linux operating systems.

• My technical expertise includes troubleshooting hardware and software issues, network connectivity, and system administration.

• I have us...read more
Answered by AI
Add your answer