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Cognizant IT Service Desk Engineer Interview Questions and Answers

Updated 11 Oct 2024

Cognizant IT Service Desk Engineer Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Communication 

(2 Questions)

  • Q1. Listening, Speaking, Reading, Writing.
  • Q2. Audio Comprehension

I applied via Naukri.com and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Active Directory And MS Outlook Exchange server and Troubleshooting

Interview Preparation Tips

Interview preparation tips for other job seekers - 10 Hours Shift Work is Followed by Everyone Within Cognizant. Make Your Choice Guys.

IT Service Desk Engineer Interview Questions Asked at Other Companies

Q1. can you tell something about python programming language
Q2. Do you know ticking parking process and outlook Configuration, Ou ... read more
Q3. how to handle anger users
Q4. what is a service desk

Interview questions from similar companies

I applied via Monster and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Can you tell something about python programming language
  • Ans. 

    Python is a versatile, high-level programming language known for its simplicity and readability.

    • Python is an interpreted language, making it easy to write and test code quickly.

    • It has a large standard library with built-in modules for various tasks.

    • Python supports multiple programming paradigms, including procedural, object-oriented, and functional programming.

    • It is widely used in web development, data analysis, artifi...

  • Answered by AI
Round 2 - Group Discussion 

About nowadays culture in society

Round 3 - Technical 

(1 Question)

  • Q1. Self-introduction, and something about your interested topic

Interview Preparation Tips

Topics to prepare for Tech Mahindra IT Service Desk Engineer interview:
  • Python
  • Environment
  • java basics
Interview preparation tips for other job seekers - market yourself
apply even if you're not fully qualified
use informational interviews to network
know yourself and what you want
pump yourself up and stay positive

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 
Round 3 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Better to learn the phython ,c,and++

I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Active directory, international call experience, chatbot experience, dns, DHCP, IP configuration,and more

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and give only what they asked.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Difference between pst and ost
  • Ans. 

    PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.

    • PST is used for storing emails, contacts, calendar items, and other data in Outlook.

    • OST is a cached copy of the mailbox stored on the local computer for offline access.

    • PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Self Introduction
  • Q2. What is Active Directory
  • Ans. 

    Active Directory is a directory service developed by Microsoft for managing network resources and user accounts.

    • Active Directory is used to centrally manage and authenticate users, computers, and other network resources in a Windows domain environment.

    • It provides a hierarchical structure of objects, such as users, groups, and organizational units (OUs), which can be organized and managed based on the organization's nee...

  • Answered by AI
  • Q3. What is DNS ?
  • Ans. 

    DNS stands for Domain Name System. It is a decentralized system that translates domain names into IP addresses.

    • DNS is used to resolve domain names to their corresponding IP addresses.

    • It helps in the efficient routing of internet traffic by translating human-readable domain names into machine-readable IP addresses.

    • DNS operates through a hierarchical structure of servers, including authoritative DNS servers, recursive DN...

  • Answered by AI
Round 2 - Technical 

(3 Questions)

  • Q1. IP address, VPN, Office 365
  • Q2. Windows troubleshooting, SLA, Communication
  • Q3. Outlook troubleshooting, Microsoft Office 365 License.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Sla,customer support ,azure,active directory
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is DHCP ?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

    • Automatically assigns IP addresses to devices on a network

    • Helps in managing and organizing network resources efficiently

    • Reduces the need for manual configuration of IP addresses

    • Ensures that each device on the network has a unique IP address

    • DHCP server leases IP addre

  • Answered by AI
  • Q2. What is LAN ?
  • Ans. 

    LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.

    • LAN is a network that covers a small geographic area, typically within a single building or campus.

    • It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.

    • LANs are commonly used in homes, offices, schools, and other...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Talk on any destination
  • Ans. 

    I would like to talk about the beautiful city of Paris.

    • Paris is the capital city of France

    • Known for its iconic landmarks such as the Eiffel Tower and Louvre Museum

    • Famous for its delicious cuisine and fashion scene

    • Rich in history and culture with many art galleries and theaters

    • Popular tourist destination with millions of visitors each year

  • Answered by AI

Cognizant Interview FAQs

How many rounds are there in Cognizant IT Service Desk Engineer interview?
Cognizant interview process usually has 1-2 rounds. The most common rounds in the Cognizant interview process are Resume Shortlist and Technical.
What are the top questions asked in Cognizant IT Service Desk Engineer interview?

Some of the top questions asked at the Cognizant IT Service Desk Engineer interview -

  1. Active Directory And MS Outlook Exchange server and Troubleshoot...read more
  2. Audio Comprehens...read more

Tell us how to improve this page.

Cognizant IT Service Desk Engineer Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Cognizant IT Service Desk Engineer Salary
based on 15 salaries
₹2.6 L/yr - ₹9 L/yr
43% more than the average IT Service Desk Engineer Salary in India
View more details

Cognizant IT Service Desk Engineer Reviews and Ratings

based on 2 reviews

4.2/5

Rating in categories

3.7

Skill development

3.7

Work-life balance

3.3

Salary

3.2

Job security

4.2

Company culture

4.2

Promotions

3.3

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