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Innova Solutions IT Service Desk Engineer Interview Questions and Answers

Updated 17 Feb 2025

Innova Solutions IT Service Desk Engineer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - Technical 

(2 Questions)

  • Q1. What is a service desk
  • Q2. How to handle anger users

Interview Preparation Tips

Interview preparation tips for other job seekers - Be mindful of your patience.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Communication 

(2 Questions)

  • Q1. Listening, Speaking, Reading, Writing.
  • Q2. Audio Comprehension

I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Active directory, international call experience, chatbot experience, dns, DHCP, IP configuration,and more

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and give only what they asked.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Name & bio & education
  • Q2. Future goals & achievements.
  • Ans. 

    My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.

    • Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

    • Gain experience in troubleshooting complex technical issues

    • Lead projects to improve efficiency and productivity in the IT department

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is dhcp ?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

    • DHCP assigns IP addresses to devices on a network

    • It also provides other network configuration information such as subnet mask and default gateway

    • DHCP servers lease IP addresses to devices for a specific period of time

    • DHCP helps in reducing manual configuration errors

  • Answered by AI
  • Q2. How to boot a new laptop
  • Ans. 

    To boot a new laptop, you need to press the power button and wait for the operating system to load.

    • Press the power button to turn on the laptop

    • Wait for the manufacturer's logo to appear on the screen

    • The operating system will start loading

    • Enter any necessary login credentials if prompted

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. Networking question about class a - e
  • Q2. Tricky question about topology

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare from 99guru , it’s very easy to crack

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is service desk
  • Ans. 

    Service desk is a centralized point of contact for users to get help with IT issues and requests.

    • Provides technical support and assistance to users

    • Handles IT incidents and service requests

    • Logs and tracks issues in a ticketing system

    • Resolves issues or escalates to higher level support

    • Communicates with users regarding status and resolution

  • Answered by AI
  • Q2. What is dns, domain, dhcp, router, modem
  • Ans. 

    DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.

    • DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)

    • Domain is a group of network resources under the same administration (e.g. google...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and strong

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
No response
Round 1 - Aptitude Test 

1st round was aptitude

Round 2 - Group Discussion 

After 1 month there was a GD round .

Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction , Communication check
  • Q2. Computer Networking questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is DHCP ?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

    • Automatically assigns IP addresses to devices on a network

    • Helps in managing and organizing network resources efficiently

    • Reduces the need for manual configuration of IP addresses

    • Ensures that each device on the network has a unique IP address

    • DHCP server leases IP addre

  • Answered by AI
  • Q2. What is LAN ?
  • Ans. 

    LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.

    • LAN is a network that covers a small geographic area, typically within a single building or campus.

    • It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.

    • LANs are commonly used in homes, offices, schools, and other...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What ever you have mentioned in resume they will asked you and some related to that
Round 3 - Case Study 

They will give you some case reference and ask you what you will do on this cases.

Round 4 - One-on-one 

(1 Question)

  • Q1. About yourself and overall experience what projects you have worked what is day to day workings and if you are handling team and all you have to respond.
Round 5 - HR 

(1 Question)

  • Q1. In this they will discuss regarding you payouts.

Interview Preparation Tips

Interview preparation tips for other job seekers - Mention in your resume whatever actual knowledge you have, do not mention the things that you don't have complete understanding.

I applied via Recruitment Consulltant and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Health management information system

Round 3 - Group Discussion 

Information details

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm glad to share my details of how o work with a company desktop support Associate like as a part of hp in medd health management information system.

I applied via Recruitment Consulltant and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. There was a video call interview about the technical stuff

Interview Preparation Tips

Interview preparation tips for other job seekers - be patient with the process it might take up to 20 days

Innova Solutions Interview FAQs

How many rounds are there in Innova Solutions IT Service Desk Engineer interview?
Innova Solutions interview process usually has 1 rounds. The most common rounds in the Innova Solutions interview process are Technical.
What are the top questions asked in Innova Solutions IT Service Desk Engineer interview?

Some of the top questions asked at the Innova Solutions IT Service Desk Engineer interview -

  1. what is a service d...read more
  2. how to handle anger us...read more

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Innova Solutions IT Service Desk Engineer Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Innova Solutions IT Service Desk Engineer Reviews and Ratings

based on 1 review

3.0/5

Rating in categories

3.0

Skill development

4.0

Work-life balance

4.0

Salary

1.0

Job security

3.0

Company culture

2.0

Promotions

4.0

Work satisfaction

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