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Cognizant Customer Support Associate Interview Questions and Answers for Experienced

Updated 11 Jun 2024

Cognizant Customer Support Associate Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Which colour do you like and why?
  • Q2. Why did you left previous job?

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Normal Accounts related question like describe Depreciation, ammortization, and what do you mean by Reporting (RTR Activity).
  • Q2. Some interviewer may ask what do you mean by EBITDA as in my case be prepared for this type of bouncers as well .
  • Q3. Then they will ask you your previous work related question. In my case they ask if there is GL to SL mismatch what will you do to solve it.
  • Q4. Then why do we do depreciation of companies what is the need for it
  • Ans. 

    Depreciation is necessary to allocate the cost of an asset over its useful life.

    • Depreciation helps in matching the cost of an asset with the revenue it generates.

    • It allows for the recognition of the wear and tear, obsolescence, and loss of value of assets over time.

    • Depreciation expense reduces taxable income, resulting in tax savings for companies.

    • It helps in determining the true profitability and financial position of...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident remember it's not that the interviewer knows everything but be convincing don't say blah blah if you don't know anything .
Read the basics and if you are experienced be sure to explain every detail of how you used to do work.
Best of luck.

I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1.  About previous experience, why did I leave the job.
  • Q2. The exact reasons I have provided along with the experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Understand their question, do not give excuss answers which may prolong in other questions.

I applied via Referral and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction confirmation about the interview schedule.
Round 3 - One-on-one 

(2 Questions)

  • Q1. Go through your resume
  • Q2. Testing core knowledge on applied domine.
Round 4 - HR 

(1 Question)

  • Q1. About the salary negotiation.

Interview Preparation Tips

Interview preparation tips for other job seekers - be prepared on basis information Domin on which role you are applied.

I applied via Company Website and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Typing test speed of 30 words per minute and HR interview round interview
  • Q2. HR interview self introduction and reasons for gap in employment
  • Q3. HR round interview final

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Clam and confident and be honest with your answers and introduce yourself in interview and education and family background

Associate Interview Questions & Answers

TCS user image Anonymous

posted on 15 Apr 2021

I applied via Referral and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Explain your current work
  • Q2. Basics of C/C++

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well prepared on your resume points

I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Previous job experiences and Excel Sap related questions and family details
  • Q2. Please prepare for all accounts related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare for accounts related question and SAP and ms office

I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Jam 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Disadvantages of social media
  • Ans. 

    Social media has several disadvantages.

    • Social media addiction

    • Cyberbullying and harassment

    • Spread of fake news and misinformation

    • Privacy concerns and data breaches

    • Negative impact on mental health

    • Distraction from real-life interactions

    • Comparison and self-esteem issues

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. How did you hear about this position

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice your answers to common interview questions

I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What is hana
  • Ans. 

    HANA is an in-memory database and application development platform developed by SAP.

    • HANA stands for High-Performance Analytic Appliance.

    • It allows real-time processing of large amounts of data.

    • It can be used for data warehousing, analytics, and application development.

    • HANA is used by businesses to gain insights from their data and make better decisions.

    • Examples of companies using HANA include Coca-Cola, Nestle, and Merc

  • Answered by AI
  • Q2. Its a DB

Interview Preparation Tips

Interview preparation tips for other job seekers - Good so far

Interview Questionnaire 

2 Questions

  • Q1. Hi. I'm from compliance testing and reporting background. I want to apply for this job title. Please let me know where to apply, so I can schedule interview.
  • Q2. How interview will be conducted? Through phone call or skype?

Cognizant Interview FAQs

How many rounds are there in Cognizant Customer Support Associate interview for experienced candidates?
Cognizant interview process for experienced candidates usually has 1 rounds. The most common rounds in the Cognizant interview process for experienced candidates are One-on-one Round.
How to prepare for Cognizant Customer Support Associate interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Cognizant. The most common topics and skills that interviewers at Cognizant expect are Client Satisfaction, Customer Handling, Customer Management, Customer Relationship and customer support.

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Cognizant Customer Support Associate Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
View more
Cognizant Customer Support Associate Salary
based on 11 salaries
₹2.5 L/yr - ₹6 L/yr
20% more than the average Customer Support Associate Salary in India
View more details

Cognizant Customer Support Associate Reviews and Ratings

based on 2 reviews

3.1/5

Rating in categories

3.1

Skill development

3.1

Work-life balance

3.1

Salary

3.1

Job security

3.1

Company culture

3.1

Promotions

3.1

Work satisfaction

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