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Coffee Day Customer Service Executive Interview Questions and Answers for Freshers

Updated 26 Nov 2015

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Customer Service Executive Interview Questions

user image Sharath Iyer

posted on 26 Nov 2015

I applied via campus placement at Anna University

5 Interview Rounds

Interview Questions

Interview Preparation Tips

Round: Resume Shortlist
Experience: First round was Resume short list round.There were no GPA criterias.According to the interview experience of me and my seniors they were looking for people who have good knowledge in Management. They also looked for candidates who has done internships in Management domain. I had done many management internships and it help me a lot.The internship I did in the filed of Marketing and Operations at IIMA helped me alot.






Tips: 1.Do as many internships as possible.
2.Organize more symposiums
3.Enhance your leadership qualities
4.Dont worry about GPA.Many people who got placed had many backlogs/arrears.

Round: Group Discussion
Experience: Group Discussion went on very well. I was talking in terms of India is MODIfied.The panelists looked for some valid and good points.Starting the discussion and concluding the discussion earns you special points.Overall decorum was well maintained and it should be
Tips: 1.Be clear and Valid in your points
2.Be confident
3.Give chance to others as well.
4.Dont take too much time
Duration: 3330 Minutes minutes

Round: HR Interview
Experience: HR interview was not so different and all.Usual questions that is asked in other HR interviews.I was very confident and I drived HR towards my side.I impressed the HR's very well.They asked many questions as listed in the questions section.
Tips: 1.Be confident
2.Attitude Matters
3.Impress HR by saying truth
4.Have good leadership qualities


General Tips: 1.Be confident
2.Have good leadership qualities
3.Impress HR by your attitude
4.
Skills: Personality, Interpersonal Skills, Attitude, Marketing, Leadership
College Name: Anna University Chennai

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