CMS MARSHALL Senior Customer Service Engineer Interview Questions and Answers

Q1. Why revolut and why you have applied for this role
Add your answer
Q2. Future plans after coming here
Add your answer

Drafting a mail, vocabulary and reasoning

Q1. HR may ask about the previous work experience and relevant questions
Add your answer

Q1. Explain a situation where you had to convince a tough customer.
Add your answer
Q2. Explain a situation where you had to take your own call when leads were not available.
Add your answer

Q1. About yoursself what your exp
Add your answer

Q1. No round complete
Add your answer

Q1. Basic questions regarding customer service
Add your answer

Q1. Customer support executive
Add your answer
Q2. Customer services is important
Add your answer

Q1. Introduce about yourself
Ans. 
I am a dedicated and experienced Customer Care Executive with excellent communication skills.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have received multiple awards for providing exceptional customer service.

• I am fluent in multiple langua...read more
Answered by AI
Add your answer
Q2. What is your role on your last company
Ans. 
I was responsible for providing excellent customer service and resolving customer issues in a timely manner.
• Provided support to customers via phone, email, and chat

• Assisted customers with product inquiries, troubleshooting, and account management

• Resolved customer complaints and escalated issues to the appropriate department when necessary

• Maintained accurate records of customer interactions and transactions

• Collaborated ...read more
Answered by AI
Add your answer
Q3. What is your salary expectations
Ans. 
I would expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Care Executives in the industry.

• I have considered my qualifications, experience, and skills when determining my salary expectations.

• I am open to negotiation and willing to discuss the salary package in detail during the interview process.

• I believe that fair compensation is important for both the...read more
Answered by AI
Add your answer
Q4. Reason for left the last company
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited scope for career advancement in the previous company

• Desire for a more challenging and fulfilling role

• Seeking a company with a better work culture and values

• Relocation or personal reasons

• Company downsizing or restructuring
Answered by AI
Add your answer

Q1. Tell me about your self ?
Add your answer
Q2. Tell me about your last weekend ?
Add your answer
Q3. Where do you see yourself in 5 years ?
Add your answer
Q4. What do you know about online transaction ?
Ans. 
Online transactions refer to the process of electronically transferring money or making payments over the internet.
• Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.

• They are commonly used for purchasing goods and services, paying bills, transferring money, and more.

• Security measures such as encryption and authentication are crucial to protect sensitive in...read more
Answered by AI
Add your answer
Q5. What do you know about paytm?
Ans. 
Paytm is a digital payment platform that allows users to make online transactions, including mobile recharges, bill payments, and online shopping.
• Founded in 2010 by Vijay Shekhar Sharma

• Offers services like mobile recharges, bill payments, online shopping, and ticket bookings

• Allows users to transfer money to friends and family

• Provides cashback and discounts on transactions

• Has a digital wallet feature for storing money
Answered by AI
Add your answer

Q1. What is inbound and outbound?
Ans. 
Inbound and outbound refer to different types of customer interactions in customer care.
• Inbound refers to customer interactions initiated by the customer, such as phone calls, emails, or chat messages.

• Outbound refers to customer interactions initiated by the company, such as follow-up calls, sales calls, or customer surveys.

• Inbound interactions focus on addressing customer inquiries, resolving issues, or providing supp...read more
Answered by AI
View 3 more answers
Q2. Tell me about yourself
Add your answer
Q3. Why you want to work with us?
Add your answer

Q1. Tell me about yourself
Add your answer