Citi Style Interview Questions and Answers

Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.

• Sales Growth: Measures the increase in sales over a specific period, indicating business expansion. Example: Year-over-year sales growth of 15%.

• Customer Satisfaction Score (CSAT): Gauges customer satisfaction through surveys, helping to improve service. Example: A CSAT score of 85%.

• Inv...read more

Quarterly growth and degrowth metrics are essential for assessing a company's performance and strategic direction.

• Q1 Growth: In the first quarter, our company experienced a 15% growth due to increased demand for our new product line.

• Q2 Degrowth: The second quarter saw a 5% decline, primarily attributed to supply chain disruptions that affected product availability.

• Q3 Growth: We rebounded in Q3 with a 10% growth, driven...read more

The company's SOP policy ensures consistency, efficiency, and compliance in operations across all store locations.

• Standardization: SOPs provide a standardized approach to tasks, ensuring that all employees follow the same procedures for consistency.

• Training Tool: SOPs serve as a training resource for new employees, helping them understand their roles and responsibilities quickly.

• Quality Control: By adhering to SOPs, th...read more

Retail is the process of selling goods or services to consumers through various channels such as brick-and-mortar stores, online platforms, or mobile apps.

• Understanding customer needs and preferences

• Managing inventory and supply chain

• Creating attractive displays and promotions

• Providing excellent customer service

• Analyzing sales data to make informed decisions

• Adapting to market trends and competition