Cherry E Commerce Services Customer Service Executive Interview Questions and Answers

Centralized department that handles inbound and outbound calls from current and potential customers

Q1. What is call center in simple words?
Ans. 
A call center is a centralized office where customer service agents handle incoming and outgoing calls for a company.
• Call centers are used by companies to provide customer support, sales, and other services over the phone.

• Agents in a call center are trained to handle a high volume of calls efficiently and professionally.

• Call centers may use technology such as IVR systems and CRM software to manage calls and customer in...read more
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Q2. Why I should hire you?
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Q3. Why do you want to join us?
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Q4. Can you work under pressure?
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Q1. Intro, Tell about yourself Your education,Your experiences.
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Q2. Your hobbies and your goals.
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Q3. Before you joining you have to search for that company and check reviews of pervious or present agents.
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Q1. Describe yourself introduction
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I am a dedicated and empathetic customer service executive with excellent communication skills.
• Strong problem-solving skills

• Ability to handle difficult customers

• Experience in resolving customer complaints

• Proficient in using customer service software

• Good knowledge of product/service offerings

• Effective listening and communication skills
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Q2. Discribe your last vacation
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I spent my last vacation exploring the beautiful beaches of Bali.
• Visited popular tourist spots like Kuta Beach and Tanah Lot Temple

• Enjoyed water activities like snorkeling and surfing

• Indulged in delicious local cuisine like Nasi Goreng and Babi Guling

• Relaxed and rejuvenated with traditional Balinese spa treatments

• Witnessed stunning sunsets and breathtaking landscapes
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Q3. Discribe your hobby and why u you like your hobby
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My hobby is photography. I enjoy capturing moments and expressing my creativity through visuals.
• I love photography because it allows me to freeze moments in time and create lasting memories.

• I enjoy exploring different perspectives and angles to capture unique and visually appealing shots.

• Photography helps me express my creativity and emotions through visuals.

• I find joy in the process of composing a shot, adjusting sett...read more
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Q1. Discribe your last visit
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My last visit was to a local amusement park.
• Visited a local amusement park

• Enjoyed various rides and attractions

• Had a delicious meal at one of the park's restaurants

• Spent quality time with friends and family

• Overall, had a fun and memorable experience
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Q2. Again took introduction
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Q1. Introduction on was there wants to know speaking lebel
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Q1. Introduction was there
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Q1. Everyone can crack this interview
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using CRM software and handling multiple communication channels

• Received multiple positive customer feedback and recognition for outstandi...read more
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Q1. Tell me about yourself that's it 🤣
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I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of meeting and exceeding customer satisfaction goals.

• I am proficient in using customer service software and have exc...read more
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Q1. Tell me about yourself.
Ans. Your name, education qualification, your experience if you have any,your strength, your goals, achivements,
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Q2. Tell me something about your city?
Ans. Your city name, location,distance,name of visiting places or tourist places of your city,your city weather,climate, culture.
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Q3. Role of customer executive?
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A customer service executive is responsible for providing assistance and support to customers, ensuring their satisfaction and resolving any issues they may have.
• Assisting customers with inquiries, complaints, and requests

• Providing product information and guidance

• Resolving customer issues and complaints

• Handling customer escalations

• Processing orders, returns, and refunds

• Maintaining customer records and databases

• Building...read more
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Write a paragraph on any topic.eg: your city,your last birthday,your holiday,how you spend your pocket money

Q1. Client test online 1 about yourself
Ans. Your name, education qualification, your experience if you have any,your strength, your goals, achivements,
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Q2. Online typing test. Your speed,your skills
Ans. They will check your typing speed,your acuracy,you should have 15-20 wpm
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Q1. Tell me about yourself
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Q2. Work Experience
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Q1. Tell me something about yourself
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Q2. Where do you see yourself 5years from now
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Q3. Salary Expectations
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Q4. Are you comfortable with the shift timing
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Q1. Introduce your self in Hindi
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Q2. Tell us about air pollution
Ans. 
Air pollution is the presence of harmful substances in the air that we breathe.
• Air pollution can be caused by natural sources such as wildfires and volcanic eruptions, as well as human activities like transportation and industrial processes.

• Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.

• Exposure to air pollution can lead to respiratory and cardiovascular problems,...read more
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