Casio India Company Key Accounts and Ecommerce Manager Interview Questions and Answers

Q1. What is 7QC tools and explain it
Ans. 
7QC tools are a set of techniques used for quality control and improvement in manufacturing and service industries.
• The 7QC tools include: Pareto chart, cause-and-effect diagram, check sheet, control chart, histogram, scatter diagram, and flowchart.

• These tools help identify and solve problems, improve processes, and reduce waste and defects.

• For example, a Pareto chart can be used to identify the most common causes of de...read more
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Q2. What is 8D methodology
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8D methodology is a problem-solving approach used to identify, correct and prevent recurring problems.
• 8D stands for 8 disciplines

• It involves a team-based approach to problem-solving

• The methodology includes steps such as defining the problem, identifying the root cause, implementing corrective actions, and preventing recurrence

• It is commonly used in industries such as automotive, aerospace, and manufacturing

• Example: If ...read more
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Q1. Why should we hire you
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I have the necessary skills, experience, and leadership qualities to excel in the role of Assistant Manager.
• I have a proven track record of successfully managing teams and achieving targets.

• I possess strong communication and interpersonal skills, which are essential for effectively leading and motivating a team.

• I am highly organized and detail-oriented, ensuring efficient operations and problem-solving.

• I am adaptable a...read more
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Q2. Explain the expectations
Ans. 
Expectations for Assistant Manager role
• To manage and lead a team towards achieving organizational goals

• To ensure smooth operations and customer satisfaction

• To analyze data and make informed decisions

• To communicate effectively with superiors, peers, and subordinates

• To continuously improve processes and performance
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Q1. Its was normal discussion about previous experience. if seems suitable you will be selected
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Q1. To draw a Vapor Compression Cycle.
Ans. 
A Vapor Compression Cycle is a thermodynamic cycle used in refrigeration and air conditioning systems.
• The cycle consists of four main components: compressor, condenser, expansion valve, and evaporator.

• The refrigerant enters the compressor as a low-pressure gas and leaves as a high-pressure, high-temperature gas.

• The high-pressure gas then flows into the condenser where it releases heat and condenses into a high-pressure...read more
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Q2. How does a VRF work?
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A VRF (Variable Refrigerant Flow) system uses refrigerant to heat or cool multiple zones simultaneously by varying the flow rate.
• VRF systems use a single outdoor unit connected to multiple indoor units.

• Refrigerant flow is controlled by inverters to match the heating or cooling demand of each zone.

• Each indoor unit can operate independently, allowing for individual temperature control in different areas.

• VRF systems are e...read more
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Q1. How to handle Customers
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Handle customers with patience, empathy, and effective communication.
• Listen actively to understand their needs and concerns.

• Remain calm and composed, even in challenging situations.

• Offer solutions or alternatives to resolve issues.

• Provide excellent customer service to build loyalty and trust.

• Follow up to ensure customer satisfaction.

• Example: Apologize for any inconvenience caused and offer a discount or refund if neces
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Q1. Tell me about Yourself?
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Q2. What are Roles and Responsibilities in your current organization ?
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Q3. What is your total Years of Experience in HVAC Sales?
Ans. 
I have 8 years of experience in HVAC sales.
• 8 years of experience in HVAC sales

• Managed a team of sales representatives

• Successfully increased sales by 20% in the last year
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Q4. Are you interested to relocate?
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Q5. What is your current CTC , Fixed and Variable and Notice Period
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Q1. Take me through your resume
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Q2. Who are Architects ,Consultants you have worked in Pune territory , And how was the Business enquiry generation from them?
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Q3. What is your total Sales Target ? Break up in Lakhs and Number of ODU. What are the products you are handling?
Ans. 
My total Sales Target is 50 Lakhs with 100 ODU. I handle products like electronics, home appliances, and furniture.
• Total Sales Target: 50 Lakhs

• Number of ODU: 100

• Products handled: electronics, home appliances, furniture
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Q4. What is day to day activity , How many meetings you do in a day? Major contributor for business? How you convince customer for your Products and brand.
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Q1. Brief me about Yourself?
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Q2. Why you are leaving your current organization in very short span of time ?
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Q3. Why -why Analysis - from 1st company to last company --why did you left?
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Q4. Are you aware how to do heat load , BOQ preparation? what are the parameters you consider for BOQ preparation?
Ans. 
Yes, I am aware of how to do heat load and BOQ preparation.
• For heat load calculation, I consider factors like building size, insulation, number of occupants, and equipment usage.

• For BOQ preparation, I consider materials needed, quantities required, labor costs, and any additional expenses.

• I also take into account any special requirements or specifications provided by the client or project manager.

• Examples: For heat loa...read more
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Q5. Are you married ? comfortable to relocate ?what is your current CTC? Expected CTC? Notice period?
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Q6. What are the territories you have handled? who are the major dealers ?and what is the business contribution?
Ans. 
I have handled territories in the Midwest region, major dealers include ABC Company and XYZ Inc., and have contributed to a 20% increase in business.
• Handled territories in the Midwest region

• Major dealers include ABC Company and XYZ Inc.

• Contributed to a 20% increase in business
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2 Hours -logical ,Apti & case based questions.

Q1. When you can join the organization if you got selected?
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Q2. What is your in hand Salary ? what is fixed component & variable into CTC?
Ans. 
My in hand salary is the amount I receive after deductions. The fixed component of my CTC is the guaranteed portion of my salary, while the variable component depends on performance.
• In hand salary is the amount received after deductions such as taxes and other withholdings.

• Fixed component of CTC is the guaranteed portion of salary, such as base salary.

• Variable component of CTC is the portion that can vary based on perf
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Q3. What is your expected CTC?
Ans. 
My expected CTC is negotiable based on the responsibilities and benefits offered for the Assistant Manager position.
• My expected CTC is based on industry standards and my level of experience.

• I am open to discussing the salary range during the interview process.

• I am looking for a competitive salary package that reflects my skills and contributions to the role.
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Q4. What is your notice period ?is it negotiable ? Salary slip sharing for Offering Salary fitment
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Q5. What is the medical coverage given in your current organisation?
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Q1. Please brief about yourself
Ans. 
Experienced professional with a background in retail management and a proven track record of driving sales and leading teams to success.
• Over 5 years of experience in retail management

• Strong leadership skills demonstrated through successful team management

• Proven track record of exceeding sales targets

• Excellent communication and interpersonal skills

• Bachelor's degree in Business Administration
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Q2. Please brief about your job responsibility
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As an Assistant Manager, my job responsibilities include overseeing daily operations, managing staff, ensuring customer satisfaction, and assisting the manager in decision-making.
• Overseeing daily operations to ensure smooth functioning of the business

• Managing staff by delegating tasks, providing training, and resolving conflicts

• Ensuring customer satisfaction by addressing complaints and feedback

• Assisting the manager in...read more
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Q1. Deferred and Unearned review
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Q2. Revenue recognition multiple promises TP allocation
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Q3. Tell me about Fixed assets
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Q4. Tell me about Leases
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Q5. CARO reporting of Fixed Assets
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Q1. Job related questions
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Q1. Basic details verification and technical interview schedule first round.
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Q1. Basic TCP ip, network security, cyber Security and firewall proxy ips ,IDs.
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