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Caretel Infotech Escalation Supervisor Interview Questions and Answers
Caretel Infotech Escalation Supervisor Interview Experiences
1 interview found
Anonymous
Selected
I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.
(6 Questions)
- Q1. Tell me about your self.
- Q2. Tell me about your job experience.
- Q3. Importance of Delhi metro.
- Ans.
Delhi metro is a crucial mode of transportation in the capital city, providing a convenient and efficient way for residents and tourists to travel.
Delhi metro reduces traffic congestion on the roads, making commuting faster and more convenient.
It connects various parts of the city, making it easier for people to travel for work, leisure, and other purposes.
The metro is known for its cleanliness, safety, and punctuality...
- Q4. What is customer service, customer support, escalation?
- Ans.
Customer service involves providing assistance and support to customers, while customer support focuses on resolving issues and answering questions. Escalation is the process of escalating a customer's concern to a higher level of support.
Customer service involves assisting customers with their inquiries, providing information, and ensuring their satisfaction.
Customer support involves addressing and resolving customer ...
- Q5. What is your salary expectation from us?
- Q6. A topic was given to speak for 3-4 minutes. in English language.
Interview Preparation Tips
Always be positive at the time of an interview.
Wear formal dress code.
Always be polite during the interview.
Don't argue with any one .
Give all the answer with the Positive frame of minds.
Be fluent in English at the time of an interview. Don't hesitate , fumble while speaking any topic.
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|  ₹0.5 L/yr - ₹2.8 L/yr |
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Customer Care Executive
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| ₹1 L/yr - ₹2.6 L/yr |
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