Escalation Executive Interview Questions and Answers

Escalation department adds value by resolving complex issues and improving customer satisfaction.

• Escalation department handles complex issues that regular customer service cannot resolve.

• They have the authority to make decisions and take actions to resolve the issue.

• Escalation department ensures customer satisfaction by providing timely and effective solutions.

• They also provide feedback to the company on areas that need improvement.

• For example, if a customer has a billing iss...read more