Capricorn Systems Interview Questions and Answers

Q1. What tools are you using, and what types of applications are you supporting?
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Q2. What is mean by ITSM , incident management and service request difference, Change management
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Q3. How do you handle critical operational issues?
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Q4. Can you please explain what kind of issues you are handling
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Q5. What is the difference between Average Handling Time (AHT) and After Call Work (ACW), and what is your First Call Resolution (FCR) score?
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Q6. How will the prioritization of tickets be managed before the Service Level Agreement (SLA)?
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Depending on the role which U applied 2 or
3 rounds of online test will come

Q1. This is the final interview with HR and after If U selected they will contact via mail
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Q2. Self introduction
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Q3. Project Explanation mentioned in the resume
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Q4. Additionally depending on the Interviewer/HR some may ask hypthothetical questions
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Q1. DevOps Advanced questions with CICD, Application Deployment stages and troubleshooting part
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Q2. Terraform Hands on Deployments for both Infrastructure & Application Deployment
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Q1. More into Architecture & Cost Optimization Solutions & Cloud Security best practices
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Q2. Team Management, Leader Ship skills
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Q1. Technical questions on Mainframes and TOSCA
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Q1. Client round with technical questions on mainframes and tosca
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Q1. Till date they have not enrolled me even after confirming and doing my documentation
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Q1. Documentation round which is still going on and its been 2 months
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Q1. What special attributes do you possess that make you a perfect fit for this role, considering that many individuals can perform car service?
Ans. 
I possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• Strong communication skills to effectively interact with customers and address their concerns

• Proven problem-solving abilities to quickly resolve issues and provide satisfactory solutions

• Customer-centric approach to prioritize customer satisfaction and build positive relationships

• Ability to remain calm and compose...read more
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Q2. What skills do you possess that are relevant to the execution of this role?
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills to effectively interact with customers and address their concerns

• Strong problem-solving abilities to quickly resolve issues and provide solutions

• Customer-centric approach to ensure customer satisfaction and retention

• Ability to remain calm and patient in challenging situations

• Experience in han...read more
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Q3. What attracted you to choose this company as your new employer?
Ans. 
The company's strong reputation for excellent customer service and commitment to employee development attracted me.
• Reputation for excellent customer service

• Commitment to employee development

• Positive reviews from current and former employees
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Q4. What's your salary expectations
Ans. 
My salary expectations are in line with industry standards and based on my experience and qualifications.
• Research industry standards for the position

• Consider my experience and qualifications

• Be prepared to negotiate based on job responsibilities and benefits package
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Q1. Do you have experience
Ans. 
Yes, I have 3 years of experience in customer service roles.
• Worked as a customer service representative for 2 years at Company X

• Handled customer inquiries, resolved complaints, and processed orders

• Trained new employees on customer service best practices
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Q2. Are you dedicated to this role
Ans. 
Yes, I am dedicated to this role and committed to providing excellent customer service.
• I have a strong work ethic and always strive to exceed customer expectations

• I am willing to go above and beyond to resolve customer issues and ensure their satisfaction

• I am constantly seeking ways to improve my skills and knowledge in order to better serve customers
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Integrity and honesty

A case study in an Optum interview typically revolves around solving a real-world problem related to healthcare, data analysis, technology, or business strategy, given Optum’s focus on healthcare services and technology solutions. Here are some tips on how to approach a case study interview at Optum and a sample example:

Steps to Approach an Optum Case Study:

1. Understand the Problem Statement:

Take time to read the case study carefully and make sure you understand the key issue or question.

Identify the stakeholders involved (patients, healthcare providers, insurance companies, etc.) and the objective (cost reduction, improving patient outcomes, increasing efficiency, etc.).



2. Clarify Assumptions:

If there are any ambiguous elements, ask questions to clarify the problem.

You can also state your assumptions if you're making any, but be clear that these are assumptions.



3. Break Down the Problem:

Identify key data points you would need to analyze.

Break the problem into smaller pieces that can be addressed step-by-step.



4. Analyze:

Use frameworks like SWOT analysis, PESTLE analysis, or Porter’s Five Forces if applicable to the case.

In case of a data-related problem, try to identify key metrics (such as patient satisfaction, cost, quality of care, etc.) and how they can be improved or measured.

For technology-related cases, consider aspects like scalability, security, user experience, and integration with existing systems.



5. Propose a Solution:

Present your findings logically and suggest a solution based on your analysis.

Make sure to consider both short-term and long-term impacts on patient

Q1. When interviewing with Optum, you can expect a mix of technical, behavioral, and situational questions, especially considering their focus on healthcare services, technology, and data analysis. Here are so...read more
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Q2. Done
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Computer typing should be 40 wpm. And optional question answer multiple choice questions

Q1. Architecture discussion around projects
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Q1. Caching, auth discussion in depth
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Q1. What is your with career ?
Ans. 
I am passionate about data entry and aim to grow in this field by improving my skills and taking on new challenges.
• I have a strong attention to detail, ensuring accuracy in data entry tasks.

• I am proficient in using data entry software and tools, such as Microsoft Excel.

• I am eager to learn and adapt to new technologies and processes in the data entry field.

• I have experience in handling large volumes of data and meeting ...read more
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Q2. What is your graduation background.
Ans. 
I have a Bachelor's degree in Computer Science.
• Bachelor's degree in Computer Science

• Specialization in data management and analysis

• Relevant coursework in database management systems

• Hands-on experience with data entry software
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Q1. Motivation and career goals
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Q2. Why are you intrestedin this position ?
Ans. 
I am interested in this position because of my strong data entry skills and passion for organizing information efficiently.
• I have excellent typing speed and accuracy, which are essential for this role.

• I enjoy working with data and organizing information in a systematic way.

• I am detail-oriented and have a strong attention to accuracy, which is crucial for data entry tasks.
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Q1. What motivation ypu tp perfrom well at work ?
Ans. 
I am motivated to perform well at work by setting personal goals, receiving recognition for my achievements, and enjoying a sense of accomplishment.
• Setting personal goals helps me stay focused and driven

• Receiving recognition for my achievements boosts my morale and motivates me to continue performing well

• Enjoying a sense of accomplishment from completing tasks successfully drives me to excel in my work
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Q2. What are your biggest weaknesses.
Ans. 
One of my biggest weaknesses is that I can be overly critical of my own work.
• I tend to be a perfectionist and can spend too much time on a task trying to make it perfect.

• I sometimes struggle with delegating tasks to others because I want to ensure they are done correctly.

• I can be too hard on myself when I make a mistake, which can affect my confidence.
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Q1. Work ethic and adaptabllity.
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Q2. How do you handle pressure and deadlines ?
Ans. 
I handle pressure and deadlines by prioritizing tasks, staying organized, and maintaining open communication with team members.
• Prioritize tasks based on urgency and importance

• Break down tasks into smaller, manageable chunks

• Set realistic goals and deadlines

• Stay organized with to-do lists and calendars

• Communicate with team members about progress and potential challenges
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Q1. Why did you choose this career
Ans. 
I chose this career because of my strong attention to detail and passion for organizing data.
• I have always been detail-oriented and enjoy working with data

• I find satisfaction in organizing information and ensuring accuracy

• I believe my skills are well-suited for the role of a Data Entry Operator
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Q2. What are your greatest strenth
Ans. 
My greatest strength is my attention to detail and accuracy in data entry tasks.
• Strong attention to detail

• High level of accuracy

• Ability to work efficiently and effectively under pressure

• Experience with various data entry software and tools
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Q1. What is your graduation background
Ans. 
I have a Bachelor's degree in Computer Science.
• Bachelor's degree in Computer Science

• Specialized in data management and analysis

• Completed courses in database management and programming languages
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Q2. What is your collage name
Ans. 
I attended XYZ College for my degree in Computer Science.
• XYZ College

• Degree in Computer Science

• Graduated in 2020
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Q1. How do you plan to overcome your weakness
Ans. 
I plan to overcome my weakness by acknowledging it, seeking feedback, setting goals for improvement, and practicing regularly.
• Acknowledge the weakness and accept it as an opportunity for growth

• Seek feedback from colleagues or supervisors to understand how the weakness impacts your work

• Set specific goals for improvement and create a plan to achieve them

• Practice regularly to strengthen the skills associated with the weak...read more
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Q2. Why are you intrested in this position
Ans. 
I am interested in this position because I have strong data entry skills and enjoy working with data.
• I have a strong attention to detail which is essential for accurate data entry

• I enjoy organizing and categorizing information

• I have experience using data entry software such as Microsoft Excel
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Work done from all assigments