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Call Center International

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Call Center International Customer Service Representative Interview Questions and Answers

Updated 11 Oct 2022

Call Center International Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Rica jane Saquibal

posted on 11 Oct 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Answerable by yes or no and secondly choices.

Round 3 - Coding Test 

In this assessment is it will test you of how fast can you encode the sentences that are given tou you.

Round 4 - One-on-one 

(3 Questions)

  • Q1. What can you contribute for the company?
  • Ans. I would contribute my learning capability to acquire knowledge for attaining company goal.
    • Answered by Rica jane Saquibal
    Add your answer
  • Q2. Qualifications of an agent?
    • Add your answer
  • Q3. Must be an attentive listener not only have a good oral communication abilities, to fully understand a customer's concern. And provide a good solution to meet thier needs. Especially having a positive atti...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident by speaking English in front of the interviewer with having a smile on your face. And keep it up believing in ourselves is the best way to fight for our fears.

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Interview Tips & Stories
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an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Telstra user image RAM SAGAR

posted on 27 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
    • Add your answer

Customer Service Representative Interview Questions & Answers

AT&T user image Anonymous

posted on 1 Nov 2022

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Some grammmr and vocabulary test
    • Add your answer
Round 3 - interview 

(2 Questions)

  • Q1. How would you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to the customer's complaint

    • Empathize with their situation and apologize for any inconvenience caused

    • Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

    • Follow up with the customer to ensure their iss

    • Answered by AI
    Add your answer
  • Q2. Why do you want to work here?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills

Customer Service Representative Interview Questions & Answers

Telstra user image RAM SAGAR

posted on 27 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
    • Add your answer

Customer Service Representative Interview Questions & Answers

AT&T user image Anonymous

posted on 1 Nov 2022

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Some grammmr and vocabulary test
    • Add your answer
Round 3 - interview 

(2 Questions)

  • Q1. How would you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to the customer's complaint

    • Empathize with their situation and apologize for any inconvenience caused

    • Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

    • Follow up with the customer to ensure their iss

    • Answered by AI
    Add your answer
  • Q2. Why do you want to work here?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills
More about working at Call Center International

Call Center International Interview FAQs

How many rounds are there in Call Center International Customer Service Representative interview?
Call Center International interview process usually has 4 rounds. The most common rounds in the Call Center International interview process are Resume Shortlist, Assignment and Coding Test.

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