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BYJU'S Senior Operations Specialist Interview Questions and Answers for Experienced
BYJU'S Senior Operations Specialist Interview Experiences for Experienced
1 interview found
Gaurav Shrimali
Selected
I applied via Approached by Company and was interviewed before Jun 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Why you want to go into operations?
- Q2. Why only Byju's?
- Q3. How you see yourself in sales?
(3 Questions)
- Q1. How would you help any cx if he is not satisfied with the course?
- Ans.
I would address the cx's concerns by actively listening, empathizing, offering solutions, and following up to ensure satisfaction.
Listen attentively to the cx's feedback and concerns
Empathize with the cx's feelings and acknowledge their dissatisfaction
Offer solutions or alternatives to address the cx's issues
Follow up with the cx to ensure their satisfaction and make any necessary adjustments
- Q2. How you gonna convince the cx if he wants refund?
- Ans.
I would empathize with the customer, understand their concerns, offer alternatives such as exchanges or store credit, and assure them of our commitment to customer satisfaction.
Listen actively to the customer's concerns and empathize with their situation
Explain the company's refund policy clearly and professionally
Offer alternatives such as exchanges, store credit, or resolving the issue in another way
Assure the custom...
- Q3. Why do you want to prefer operations over sales?
Interview Preparation Tips
- Sales
- Marketing
- client servicing
- Customer Service
- Operations Management
- Customer Relationship
Before reacting to any questions, listen it first.
Interview questions from similar companies
Anonymous
Selected
I applied via Company Website and was interviewed in Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Short Introduction
- Q2. Experience and salary
(2 Questions)
- Q1. Introduce yourself
- Q2. Mock call & product pitch
Interview Preparation Tips
- Product Mapping
- Sales Strategy
Selected
I applied via Naukri.com and was interviewed before Dec 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Basic questions
- Q2. Details about your day to day work
- Ans.
As a Senior Associate, my day to day work involves managing client relationships, overseeing project timelines, and providing strategic guidance.
Managing client relationships by regularly communicating with clients to understand their needs and address any concerns
Overseeing project timelines by creating and updating project plans, tracking progress, and ensuring deadlines are met
Providing strategic guidance by analyzi...
Situation based questions
(1 Question)
- Q1. Details on joining
Bhulana Debnath
Selected
I applied via Approached by Company and was interviewed before Mar 2023. There was 1 interview round.
(2 Questions)
- Q1. Normal introduction
- Q2. Tell me about ur self job profile responsibilities
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Mar 2023. There were 2 interview rounds.
University share calculations and gst accounting entries
(1 Question)
- Q1. Prior work experience
Selected
I applied via Company Website and was interviewed in Sep 2023. There were 2 interview rounds.
(1 Question)
- Q1. Be prepared for real life situation questions related to Industry
Case study provided for analysis and review
(1 Question)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced professional with a strong background in project management and team leadership.
Over 8 years of experience in project management
Proven track record of successfully leading cross-functional teams
Strong communication and problem-solving skills
Certified Project Management Professional (PMP)
Previously managed a project that resulted in a 20% increase in efficiency
Interview Preparation Tips
Akshay Yadav
(1 Question)
- Q1. Had a very basic discussion with HR
Coding test on data structures and algorithms
Asked to create teaching material on given topic
(1 Question)
- Q1. Technical discussion on the material + few coding problems
I applied via Instahyre and was interviewed before Nov 2021. There were 4 interview rounds.
Basic aptitude test. Candidate can practice few free mock tests online for preparation.
(3 Questions)
- Q1. Why do you want to join Unacademy?
- Q2. Whare do you see yourself in 5 years?
- Q3. Tell me about yourself?
(3 Questions)
- Q1. Why we shouldn't hire you?
- Q2. Tell me your five strengths and five weakness?
- Q3. Tell me about a time when you disagreed with your manager and what did you do after that?
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Feb 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself and past experiences
- Q2. Checking the details on how you worked on various projects and the approach you have on problem-solving
Basic math questions on how you would solve
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BYJU'S Senior Operations Specialist Interview Process for Experienced
based on 1 interview
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