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BYJU'S Senior Operations Specialist Interview Questions and Answers for Experienced
BYJU'S Senior Operations Specialist Interview Experiences for Experienced
1 interview found
Gaurav Shrimali
Selected
I applied via Approached by Company and was interviewed before Jun 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Why you want to go into operations?
- Q2. Why only Byju's?
- Q3. How you see yourself in sales?
(3 Questions)
- Q1. How would you help any cx if he is not satisfied with the course?
- Ans.
I would address the cx's concerns by actively listening, empathizing, offering solutions, and following up to ensure satisfaction.
Listen attentively to the cx's feedback and concerns
Empathize with the cx's feelings and acknowledge their dissatisfaction
Offer solutions or alternatives to address the cx's issues
Follow up with the cx to ensure their satisfaction and make any necessary adjustments
- Q2. How you gonna convince the cx if he wants refund?
- Ans.
I would empathize with the customer, understand their concerns, offer alternatives such as exchanges or store credit, and assure them of our commitment to customer satisfaction.
Listen actively to the customer's concerns and empathize with their situation
Explain the company's refund policy clearly and professionally
Offer alternatives such as exchanges, store credit, or resolving the issue in another way
Assure the custom...
- Q3. Why do you want to prefer operations over sales?
Interview Preparation Tips
- Sales
- Marketing
- client servicing
- Customer Service
- Operations Management
- Customer Relationship
Before reacting to any questions, listen it first.
Interview questions from similar companies
deepjyoti das
Questions on aptitude in mathematics.
(2 Questions)
- Q1. Tell me about yourself.
- Ans.
Experienced operations professional with a proven track record of leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency and cost savings
Excellent communication and problem-solving abilities
Managed cross-functional teams to achieve project goals
- Q2. Past Experience.
(3 Questions)
- Q1. Future goals and plans
- Q2. What future goals
- Ans.
My future goals include improving team efficiency, implementing new strategies, and achieving operational excellence.
Implement new strategies to streamline operations
Enhance team communication and collaboration
Achieve operational excellence through continuous improvement
Develop leadership skills to effectively lead the team
Increase team productivity and efficiency
- Q3. Weakness and Strength
Interview Preparation Tips
I applied via Referral and was interviewed in May 2024. There were 3 interview rounds.
Questions about previous experience, puzzle about 25 horses 5 racetracks
Questions about previous experience, evaluation of response to situations about operations delivery, how to prioritise between university, instructor and learner tickets.
Questions about previous experience, evaluation of response to situations about operations delivery, how to manage learner escalation about refunds, how will you proceed when you have a smaller number of evaluators and large number of submissions, what do you want to do long-term in your career
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.
THEY WILL ASK ABOUT YOUR-SELF, AND RELETED JOB. AND WILL DISSCUSS ABOUT LAST JOB AND SALLERY ALSO.
THIS ROUND WILL BE ON CALL
(1 Question)
- Q1. HE WILL CHECK THAT ARE YOU APROPRIETE FOR THE JOB IN SPECIFIC SALLERY OR NOT, HE WILL ALSO INSURE THAT YOUR YOU AND YOUR DOCUMENTS ARE JENUINE OR NOT. 2ND ROUND WILL BE DONE FACE TO FACE.
Interview Preparation Tips
- COMUNICATING WITH CONFIDENCE
Operations Executive Interview Questions & Answers
IDP Education Limited
Anonymous
posted on 4 Apr 2024
Selected
I was interviewed before Apr 2023.
(2 Questions)
- Q1. Name 5 MS Excel Formula
- Ans.
Some common MS Excel formulas include SUM, VLOOKUP, IF, CONCATENATE, and AVERAGE.
SUM: Adds up all the numbers in a range of cells
VLOOKUP: Searches for a value in the first column of a table and returns a value in the same row from another column
IF: Checks whether a condition is met and returns one value if true and another if false
CONCATENATE: Joins two or more text strings into one string
AVERAGE: Calculates the averag
- Q2. Define STAR approach
- Ans.
STAR approach is a method used to structure responses in interviews, focusing on Situation, Task, Action, and Result.
Situation - Describe the context or background of a specific event or challenge.
Task - Explain the specific task or goal that needed to be accomplished.
Action - Detail the actions you took to address the task or challenge.
Result - Share the outcomes or results of your actions, including any lessons learn...
(1 Question)
- Q1. Why is there a gap from previous Organisation
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Aug 2022. There were 4 interview rounds.
(1 Question)
- Q1. Why do you want to join sales?
(1 Question)
- Q1. What do you know about scaler?
- Ans.
Scaler is a platform that offers online courses and mentorship for software engineers to help them advance in their careers.
Scaler provides courses in data structures, algorithms, system design, and more.
They offer mentorship from industry experts to help students with career growth.
The platform also helps students with interview preparation for tech companies.
Scaler has a strong alumni network that provides networking
(1 Question)
- Q1. Situation reaction test
I applied via Naukri.com and was interviewed before Nov 2020. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. About previous job experiences
- Q2. Previousl work performance
- Ans.
I consistently exceeded performance expectations in my previous role.
Received multiple performance awards for exceeding targets
Consistently achieved high customer satisfaction ratings
Implemented process improvements that resulted in increased efficiency
Successfully managed a team and improved their productivity
- Q3. Critical day of previous job
- Ans.
The critical day of my previous job was when our company experienced a major system outage.
The system outage occurred due to a hardware failure in one of our servers.
As the Associate Operations, I was responsible for coordinating the response and ensuring minimal disruption to our customers.
I quickly gathered a cross-functional team of engineers, support staff, and managers to address the issue.
We worked tirelessly to ...
- Q4. Best day of job
- Ans.
The best day of my job was when I successfully implemented a new process that significantly improved efficiency.
Implemented a new process
Improved efficiency
Received positive feedback from colleagues and superiors
- Q5. Describe the day, how can you start your work and end of the work.
- Ans.
I start my work by reviewing the tasks for the day and end it by completing any pending work and preparing for the next day.
Review tasks for the day
Prioritize tasks based on urgency and importance
Start working on the highest priority task
Take short breaks in between tasks to refresh
Communicate with team members and stakeholders as needed
Complete pending work before the end of the day
Organize and clean up workspace
Prepa
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Is whitehatjr or byjus is good to work ?
- Q2. I totally recommend not to work with whitehatjr in any conditions, you would get fired within week, even hr, manager , TEAM LEAD got fired last month, no bond no standard, worst policy they update every we...
(3 Questions)
- Q1. Ms Excel formulas v look up
- Ans.
VLOOKUP is a powerful Excel formula used to search for specific data in a table.
VLOOKUP stands for Vertical Lookup.
It is used to search for a specific value in a table and return a corresponding value from the same row.
It requires four arguments: lookup value, table array, column index number, and range lookup.
It is commonly used in financial analysis and data management.
Example: =VLOOKUP(A2, B2:C10, 2, FALSE) will sea...
- Q2. H look up basic questions
- Q3. Basic points Google sheets
Interview Preparation Tips
I applied via Other and was interviewed before Mar 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Realistic questions on solving actual problems in ops, some on data and approach to problem
Interview Preparation Tips
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