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BYJU'S Senior Operations Specialist Interview Questions and Answers for Experienced

Updated 8 Jun 2023

BYJU'S Senior Operations Specialist Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Why you want to go into operations?
  • Q2. Why only Byju's?
  • Q3. How you see yourself in sales?
Round 3 - One-on-one 

(3 Questions)

  • Q1. How would you help any cx if he is not satisfied with the course?
  • Ans. 

    I would address the cx's concerns by actively listening, empathizing, offering solutions, and following up to ensure satisfaction.

    • Listen attentively to the cx's feedback and concerns

    • Empathize with the cx's feelings and acknowledge their dissatisfaction

    • Offer solutions or alternatives to address the cx's issues

    • Follow up with the cx to ensure their satisfaction and make any necessary adjustments

  • Answered by AI
  • Q2. How you gonna convince the cx if he wants refund?
  • Ans. 

    I would empathize with the customer, understand their concerns, offer alternatives such as exchanges or store credit, and assure them of our commitment to customer satisfaction.

    • Listen actively to the customer's concerns and empathize with their situation

    • Explain the company's refund policy clearly and professionally

    • Offer alternatives such as exchanges, store credit, or resolving the issue in another way

    • Assure the custom...

  • Answered by AI
  • Q3. Why do you want to prefer operations over sales?

Interview Preparation Tips

Topics to prepare for BYJU'S Senior Operations Specialist interview:
  • Sales
  • Marketing
  • client servicing
  • Customer Service
  • Operations Management
  • Customer Relationship
Interview preparation tips for other job seekers - Be honest with yours answers,
Before reacting to any questions, listen it first.

Top trending discussions

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Interview Tips & Stories
1w
toobluntforu
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works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Ask anonymously on communities.

Interview questions from similar companies

I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Salary package

Interview Preparation Tips

Interview preparation tips for other job seekers - very easy process..2 rounds only

Senior Operations Specialist Interview Questions Asked at Other Companies for Experienced

asked in BYJU'S
Q1. How would you assist a customer who is not satisfied with the cou ... read more
asked in BYJU'S
Q2. How would you convince a customer if they want a refund?
asked in S&P Global
Q3. When you stop drill down forOwnership
asked in Alcon
Q4. What do you know about medical device regulations?
asked in Accenture
Q5. What is fixed asset accounting?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced professional with a strong background in project management and team leadership.

    • Over 8 years of experience in project management

    • Proven track record of successfully leading cross-functional teams

    • Strong communication and problem-solving skills

    • Certified Project Management Professional (PMP)

    • Previously managed a project that resulted in a 20% increase in efficiency

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Na
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Nov 2024, where I was asked the following questions.

  • Q1. What is SEO and how does it help content optimization?
  • Ans. 

    SEO, or Search Engine Optimization, enhances online content visibility, driving organic traffic through improved search rankings.

    • Keyword Research: Identifying relevant keywords helps tailor content to what users are searching for, e.g., using 'best running shoes' in a blog post.

    • On-Page Optimization: This includes optimizing title tags, meta descriptions, and headers to improve search engine understanding of the content...

  • Answered by AI
  • Q2. What's the purpose of keywords in content?
  • Ans. 

    Keywords enhance content visibility, improve SEO, and help target specific audiences by aligning with search intent.

    • SEO Optimization: Keywords are crucial for search engine optimization, helping content rank higher in search results. For example, using 'best running shoes' can attract targeted traffic.

    • Audience Targeting: By incorporating relevant keywords, content can be tailored to meet the needs and interests of spec...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - Case Study 

Case study on lesson planning

Round 2 - One-on-one 

(1 Question)

  • Q1. Manager round either over zoom or face to face
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. TELL ME ABOUT YOUR SELF
  • Q2. WHY DO YOU WANT JOIN PHYSICS WALLAH
Round 3 - HR 

(1 Question)

  • Q1. SITUATION HANDLING QUES.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. About knowledge of software verbally then test will be held on computer
  • Q2. Drawing figures, images using Corel Draw, Typing test in both languages i.e., Hindi, English and uses of Math type, MS office, Adobe etc
  • Q3. Expertise in math type
  • Ans. 

    I have a strong expertise in math, with a focus on statistics and data analysis.

    • Extensive experience in statistical analysis and modeling

    • Proficient in using mathematical software such as R, Python, and Excel

    • Strong background in probability theory and hypothesis testing

    • Experience in interpreting and presenting data in a clear and concise manner

  • Answered by AI
  • Q4. Efficient in Adobe package
  • Ans. 

    Proficient in Adobe Creative Suite for efficient design work

    • Extensive experience using Adobe Photoshop, Illustrator, and InDesign

    • Ability to create high-quality graphics, layouts, and visual content

    • Familiarity with Adobe Premiere Pro for video editing

    • Strong understanding of typography, color theory, and design principles

    • Experience in creating digital assets for web and print materials

  • Answered by AI
  • Q5. Flawlessly drawing figures in Corel Draw

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstly if you have experience in the filed of DTP then you can easily pass the interview. So take the experience of 2-3 years in any institution and then you can.
Are these interview questions helpful?
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me About self
  • Q2. Provide previous best work
Round 3 - Technical 

(1 Question)

  • Q1. Previous work related query
Round 4 - Technical 

(1 Question)

  • Q1. About PW intro details
Round 5 - HR 

(1 Question)

  • Q1. Salary discussion and previous company details
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell Me About Yourself?
  • Q2. Why do you want to join PW?
  • Q3. What was your salary at your previous job?
  • Ans. 

    My previous salary was competitive, reflecting my experience and contributions to the team.

    • I earned $85,000 annually, which was aligned with industry standards for my role.

    • In addition to my base salary, I received performance bonuses that averaged around $5,000 each year.

    • My compensation package also included benefits such as health insurance and a retirement plan.

  • Answered by AI
  • Q4. Why did you leave your previous job?
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do you know about EdTech?
  • Q2. Role of Marketing activities for an organization?
  • Ans. 

    Marketing activities play a crucial role in promoting products/services, building brand awareness, attracting customers, and driving sales.

    • Marketing activities help in creating brand awareness and visibility in the market.

    • They assist in attracting potential customers and generating leads for the sales team.

    • Marketing activities aid in promoting products/services and communicating their benefits to the target audience.

    • Th...

  • Answered by AI
Round 3 - One-on-one 

(3 Questions)

  • Q1. Why do you want to join PW?
  • Q2. What defines you the best?
  • Q3. Why should we hire you?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Case Study 

University share calculations and gst accounting entries

Round 2 - One-on-one 

(1 Question)

  • Q1. Prior work experience

BYJU'S Interview FAQs

How many rounds are there in BYJU'S Senior Operations Specialist interview for experienced candidates?
BYJU'S interview process for experienced candidates usually has 3 rounds. The most common rounds in the BYJU'S interview process for experienced candidates are Resume Shortlist, Technical and One-on-one Round.
What are the top questions asked in BYJU'S Senior Operations Specialist interview for experienced candidates?

Some of the top questions asked at the BYJU'S Senior Operations Specialist interview for experienced candidates -

  1. How would you help any cx if he is not satisfied with the cour...read more
  2. How you gonna convince the cx if he wants refu...read more

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Overall Interview Experience Rating

5/5

based on 1 interview experience

Difficulty level

Hard 100%

Duration

Less than 2 weeks 100%
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3.0

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