Senior Operations Specialist

Senior Operations Specialist Interview Questions and Answers

Updated 18 Oct 2024
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Q1. How would you help any cx if he is not satisfied with the course?

Ans.

I would address the cx's concerns by actively listening, empathizing, offering solutions, and following up to ensure satisfaction.

  • Listen attentively to the cx's feedback and concerns

  • Empathize with the cx's feelings and acknowledge their dissatisfaction

  • Offer solutions or alternatives to address the cx's issues

  • Follow up with the cx to ensure their satisfaction and make any necessary adjustments

Q2. How you gonna convince the cx if he wants refund?

Ans.

I would empathize with the customer, understand their concerns, offer alternatives such as exchanges or store credit, and assure them of our commitment to customer satisfaction.

  • Listen actively to the customer's concerns and empathize with their situation

  • Explain the company's refund policy clearly and professionally

  • Offer alternatives such as exchanges, store credit, or resolving the issue in another way

  • Assure the customer of the company's commitment to customer satisfaction an...read more

Q3. When you stop drill down forOwnership

Ans.

When drill down for ownership stops

  • Ownership drill down stops when the responsible party for a task or project has been identified

  • It involves assigning accountability and decision-making authority to the appropriate individual or team

  • Ownership can also stop when a project is completed or when a decision has been made

Q4. What do you know about medical devices regulation

Ans.

Medical devices regulation involves laws and guidelines that ensure the safety and effectiveness of medical devices.

  • Medical devices are regulated by government agencies such as the FDA in the United States and the EMA in Europe.

  • Regulations cover aspects such as design, manufacturing, labeling, and marketing of medical devices.

  • Companies must obtain approval or clearance from regulatory bodies before selling medical devices in the market.

  • Regulations aim to protect patient safet...read more

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Q5. What is fixed asset accounting?

Ans.

Fixed asset accounting involves tracking and managing a company's long-term assets for financial reporting purposes.

  • Fixed asset accounting involves recording the acquisition, depreciation, and disposal of long-term assets such as buildings, machinery, and equipment.

  • It helps in determining the value of assets on the balance sheet and calculating depreciation expenses for each accounting period.

  • Proper fixed asset accounting ensures accurate financial reporting and compliance wi...read more

Q6. When you stop drill down

Ans.

When you stop drill down, you are pausing the detailed analysis to focus on the bigger picture.

  • Stop drill down means temporarily halting the deep dive into specific details

  • It allows you to step back and look at the overall situation or problem

  • Helps in gaining perspective and identifying key issues or trends

  • Example: When analyzing a production issue, you may stop drill down to assess the impact on overall operations

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Q7. What is shipping cycle

Ans.

Shipping cycle refers to the process of receiving, processing, and delivering orders to customers.

  • Includes order processing, packaging, labeling, and shipping

  • Involves tracking shipments and ensuring timely delivery

  • May also involve handling returns and exchanges

  • Efficient shipping cycle is crucial for customer satisfaction and retention

Q8. T code for asset disposal

Ans.

The T code for asset disposal in SAP is ABAVN.

  • T code ABAVN is used in SAP for asset disposal.

  • It is important to have proper authorization to use this T code.

  • Make sure to enter all necessary information accurately before executing the transaction.

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Q9. T xode for document view

Ans.

Use T xode to view documents in Senior Operations Specialist role.

  • T xode is a command line tool used for viewing text files in Unix-based systems.

  • To view a document using T xode, simply type 't xode ' in the terminal.

  • You can navigate through the document using arrow keys, page up/down keys, and search for specific text using '/' followed by the search term.

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