BYJU'S Customer Success Specialist Interview Questions and Answers for Freshers

Q1. Tell me about yourself.
Add your answer
Q2. Do you know how edtech company work?
Ans. 
Edtech companies provide educational services and products through technology.
• Edtech companies use technology to deliver educational content and services.

• They often offer online courses, virtual classrooms, and interactive learning tools.

• Some examples of popular edtech companies include Coursera, Khan Academy, and Duolingo.
Answered by AI
Add your answer
Q3. If you selected then how soon you can join?
Add your answer

Q1. EXPERIENCE AND SALES PITCH
Add your answer

Q1. About company products
Add your answer
Q2. Tell me about your self?
Ans. 
Experienced Customer Success Executive with a passion for building strong relationships and driving customer satisfaction.
• Over 5 years of experience in customer success roles

• Proven track record of increasing customer retention rates by implementing personalized strategies

• Strong communication and problem-solving skills

• Ability to collaborate cross-functionally to ensure customer needs are met

• Passionate about delivering e
Answered by AI
Add your answer
Q3. What students are learning?
Ans. 
Students are learning about customer success strategies, communication skills, problem-solving techniques, and industry trends.
• Customer success strategies such as onboarding, retention, and upselling

• Communication skills including active listening, empathy, and clear articulation

• Problem-solving techniques for resolving customer issues and improving satisfaction

• Industry trends in technology, SaaS, and customer experience
Answered by AI
Add your answer

Q1. Tell me about yourself
Ans. 
Experienced Customer Success Executive with a proven track record of driving customer satisfaction and retention.
• Over 5 years of experience in customer success roles

• Strong communication and problem-solving skills

• Implemented strategies that increased customer retention by 20%

• Led a team that achieved a 95% customer satisfaction rating
Answered by AI
Add your answer

Q1. Tell me self introduction
Ans. 
I am a dedicated and experienced computer operator with a strong background in IT support and troubleshooting.
• Experienced in operating computer systems and peripheral equipment

• Skilled in troubleshooting hardware and software issues

• Knowledgeable in IT support and maintenance

• Strong attention to detail and ability to work under pressure

• Excellent communication and problem-solving skills
Answered by AI
Add your answer

History geography politics

Q1. Related to company’s vision
Add your answer
Q2. What is customer service and an scenario to solve.
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Offer a solution or alternative

• Follow up to ensure customer satisfaction
Answered by AI
Add your answer

Q1. Briefing about yourself
Add your answer
Q2. Briefing about the experience
Add your answer
Q3. Quality knowledge
Add your answer
Q4. Quick to manage work schedules
Add your answer
Q5. Family background
Add your answer
Q6. Expectations for hiring
Add your answer

Q1. Twisted questions work related to manage the teams and handel work statistic
Add your answer

This could be anything checking your communication.

Q1. Writing knowledge test
Add your answer

Final round to discuss about salary