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BT Group Customer Service Associate Interview Questions and Answers for Freshers

Updated 17 Dec 2024

BT Group Customer Service Associate Interview Experiences for Freshers

2 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Why do you want to join BT?
  • Q2. Since you have left your previous company, what if we do not select you?
  • Q3. Any future plans of growth in the company?
  • Q4. Are you ok with night shift?
Round 2 - HR 

(4 Questions)

  • Q1. Since you are selected by operation team, How soon can you join us?
  • Q2. Salary structure in the previous organisation?
  • Q3. Roles and responsibilities in previous organisation ?
  • Q4. Your achievements in previous organisation?
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do want to be a CSA

Customer Service Associate Interview Questions Asked at Other Companies for Fresher

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Q1. Wich programming languages do you use in your work
Q2. what is the work of customer service?
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Q3. Can you please help me place the order
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asked in GATI-KWE
Q5. 2) What you know about Gati-kwe ?

Interview questions from similar companies

I applied via Walk-in and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. As ,being an aspirant from engineering field ,why you want to switch over your domain from engineering to BPO ?

Interview Preparation Tips

Interview preparation tips for other job seekers - My suggestion ,will be that any fresher or job aspirant should be thorough about the contents in his resume or curriculum vitate
One should only include those information ,which is relevant to interviewr and which is acknowged by you.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Explain the architecture of Kubernetes
  • Ans. 

    Kubernetes is a container orchestration platform that manages and automates the deployment, scaling, and management of containerized applications.

    • Kubernetes uses a master-slave architecture with a control plane and worker nodes.

    • The control plane manages the overall state of the cluster and schedules workloads to the worker nodes.

    • Worker nodes run the containers and communicate with the control plane to receive instructi...

  • Answered by AI
  • Q2. Give case study scenario where you implemented a app through any cloud provider (I preferred with azure)
Round 3 - Technical 

(3 Questions)

  • Q1. Explain the garbage collection process in java
  • Ans. 

    Garbage collection is an automatic process of freeing up memory by removing unused objects.

    • Java uses a mark-and-sweep algorithm for garbage collection

    • Objects that are no longer referenced are marked for deletion

    • The garbage collector runs periodically to remove the marked objects

    • Finalize() method can be used to perform cleanup operations before an object is deleted

  • Answered by AI
  • Q2. Explain how did you implemented CI CD integration through Jenkins
  • Ans. 

    Implemented CI/CD integration through Jenkins using pipeline as code approach

    • Created a Jenkins pipeline job and defined stages for build, test, and deploy

    • Integrated source code management tool like Git with Jenkins

    • Used Jenkins plugins like Maven, Docker, and Kubernetes for building, packaging, and deploying the application

    • Configured Jenkins to trigger the pipeline on every code commit or merge to the main branch

    • Enabled...

  • Answered by AI
  • Q3. Describe how Azure hosted AKS works
  • Ans. 

    Azure hosted AKS is a managed Kubernetes service that simplifies deployment and management of containerized applications.

    • AKS stands for Azure Kubernetes Service

    • AKS is a fully managed Kubernetes container orchestration service

    • AKS automates the deployment, scaling, and management of containerized applications

    • AKS integrates with other Azure services such as Azure Active Directory, Azure Monitor, and Azure Container Regist

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Stick to your resume and do good basic prep in technologies that you’ve mentioned in your resume

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to work here?
  • Q2. Looking for an opportunity to grow
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Codings were asked to write in java

Round 1 - Technical 

(2 Questions)

  • Q1. SQL Basics on query,joins
  • Q2. Python basics on OOPs,exception handling

Interview Preparation Tips

Interview preparation tips for other job seekers - Strong basics required on sql python and big data
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - Coding Test 

Basic debugging questions

Round 2 - Technical 

(3 Questions)

  • Q1. Basic Java conncepts
  • Q2. Inheritance of files
  • Ans. 

    Inheritance of files refers to the process of passing down files and their associated permissions from one user or group to another.

    • Inheritance allows for efficient management of file permissions by reducing the need to manually assign permissions to each individual file.

    • When a file inherits permissions, it means that it adopts the same permissions as its parent directory.

    • Inheritance can be enabled or disabled for spec...

  • Answered by AI
  • Q3. Why do you want to join is

Interview Questionnaire 

3 Questions

  • Q1. Why you want to change from Export Industry to Vodafone?
  • Q2. Where you see yourself in next 5 years?
  • Q3. Over here I had answered, that I would like to see myself atleast 2 levels up into next 5 years and more then that too. As working with Vodafone is one of the opportunity where I can grow steadily. Never s...

I applied via Recruitment Consulltant and was interviewed in Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Like the common ones , why you skip the last job and what are the expectations of yours and the salary is this much are you ok with it like..
Round 3 - One-on-one 

(1 Question)

  • Q1. They have asked me about postpaid benefits and asked me about to read a line and elaborate it.
Round 4 - One-on-one 

(1 Question)

  • Q1. Not so specific..just the same ones English check and clean shave is must...
  • Ans. Yes I am able to maintain the grooming.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Vodafone Idea Senior Associate interview:
  • postpaid sales
Interview preparation tips for other job seekers - Just be confident and know the details about postpaid services it will help you to get to be selected.

BT Group Interview FAQs

How many rounds are there in BT Group Customer Service Associate interview for freshers?
BT Group interview process for freshers usually has 1-2 rounds. The most common rounds in the BT Group interview process for freshers are HR and One-on-one Round.
How to prepare for BT Group Customer Service Associate interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BT Group. The most common topics and skills that interviewers at BT Group expect are International Voice Process.

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BT Group Customer Service Associate Interview Process for Freshers

based on 2 interviews

Interview experience

3
  
Average
View more

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BT Group Customer Service Associate Salary
based on 49 salaries
₹2.2 L/yr - ₹5 L/yr
26% more than the average Customer Service Associate Salary in India
View more details

BT Group Customer Service Associate Reviews and Ratings

based on 15 reviews

2.9/5

Rating in categories

2.6

Skill development

2.2

Work-life balance

2.7

Salary

2.7

Job security

3.1

Company culture

2.0

Promotions

2.4

Work satisfaction

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