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BT Group

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BT Group Customer Care Support Executive Interview Questions and Answers

Updated 13 Oct 2023

BT Group Customer Care Support Executive Interview Experiences

1 interview found

Customer Care Support Executive Interview Questions & Answers

user image A vishal Kumar

posted on 2 Jul 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Grammer, maths, customer support test

Round 3 - HR 

(1 Question)

  • Q1. Previous company experience
    • Add your answer

Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

NTT Data user image Anonymous

posted on 5 Aug 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I am a strong communicator and problem-solver

    • I am committed to providing excellent service and building positive relationships with customers

    • Answered by AI
    Add your answer
  • Q2. Tell about our company?
  • Ans. 

    Our company is a leading provider of customer service solutions in the retail industry.

    • Founded in 2005

    • Headquartered in New York City

    • Specializes in providing personalized customer service experiences

    • Works with top retail brands such as Macy's and Nordstrom

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step in identifying your dream job is to figure out your passions and interests. Consider what you enjoy doing and what makes you

Customer Service Associate Interview Questions & Answers

Dell user image Anonymous

posted on 12 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why are the perfect fit for the role
    • Add your answer

Non Voice Customer Care Executive Interview Questions & Answers

Optum user image Anonymous

posted on 3 Feb 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Why do you want to join in this company
    • Add your answer

Customer Service Executive Interview Questions & Answers

CBRE user image Anonymous

posted on 23 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Listen to the recording and answer the questions
    • Add your answer
  • Q2. Why customer services
  • Ans. 

    Customer service is essential for building strong relationships with customers and ensuring their satisfaction.

    • Customer service helps to build trust and loyalty with customers

    • It allows for effective problem-solving and conflict resolution

    • Good customer service can lead to repeat business and positive word-of-mouth referrals

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Smooth interview

Customer Care Executive Interview Questions & Answers

Maersk user image Anonymous

posted on 27 Feb 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Asked about previous job
    • Add your answer

Non Voice Customer Care Executive Interview Questions & Answers

Wells Fargo user image Anonymous

posted on 2 Feb 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 3 - Technical 
Round 4 - HR 
Round 5 - Group Discussion 
Pro Tip by AmbitionBox:
Be a good listener. GDs are not just about speaking. Your listening skills will give you a lot of points to counter and speak when your turn comes.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge is power of wisdom

Customer Service Executive Interview Questions & Answers

Schneider Electric user image Anonymous

posted on 19 Dec 2020

I applied via Naukri.com and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. About myself
    • Add your answer
  • Q2. Past experience
    • Add your answer
  • Q3. Technical questions
    • Add your answer
  • Q4. Expecations
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself a 100%. Authenticity is the one thing after skills that companies look for.

Be assertive.

Be clear about your expecations so that both the parties can know what they are getting.

Voice Process Customer Care Executive Interview Questions & Answers

NTT Data user image Sonisha Carlyn A

posted on 13 Sep 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I excel in communication and problem-solving skills

    • I am proficient in handling customer inquiries and resolving issues efficiently

    • Answered by AI
    Add your answer
  • Q2. Why are you choosing this field
  • Ans. 

    I am choosing this field because I enjoy helping people and have strong communication skills.

    • Passion for helping others

    • Strong communication skills

    • Enjoy problem-solving

    • Opportunity for career growth

    • Interest in working in a fast-paced environment

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

Dell user image Anonymous

posted on 18 Oct 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Can i ask u about to customers services associated this is profile what should I do ?
    • Add your answer
  • Q2. What About salary pakage?
  • Ans. I now i am takint in hand 28k , so i want to 35k in hand
    • Answered Anonymously
    Add your answer
  • Q3. I am working as a customer support service , so i am able do this job?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - U r looking job any reason like for salary so i want to say something u re able doing this job so work do and with experience and Confidence and after something get your big position.
More about working at BT Group
golden leaf award

#14 Best Large Company - 2022

golden leaf award

BT Group Interview FAQs

How many rounds are there in BT Group Customer Care Support Executive interview?
BT Group interview process usually has 3 rounds. The most common rounds in the BT Group interview process are Resume Shortlist, Aptitude Test and HR.

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