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Blue Dart Express

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iBrook Infotech Interview Questions and Answers

Updated 18 Feb 2025

Q1. how to handling all shift

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Q2. how to do all company activity

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Q3. What is customer support

Ans.

Customer support is the assistance provided to customers before, during, and after a purchase.

  • Customer support involves addressing customer inquiries, issues, and complaints.

  • It can be provided through various channels such as phone, email, live chat, and social media.

  • Customer support aims to ensure customer satisfaction and loyalty.

  • Examples include troubleshooting technical issues, processing returns, and providing product information.

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Q4. How to handle angry customer

Ans.

Listen to their concerns, empathize with them, remain calm, offer solutions, follow up.

  • Listen actively to the customer's concerns without interrupting.

  • Empathize with the customer by acknowledging their feelings and frustrations.

  • Remain calm and composed, even if the customer is being aggressive.

  • Offer solutions to address the customer's issue and try to find a resolution.

  • Follow up with the customer to ensure their satisfaction and to prevent future issues.

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Q5. What is the bpo

Ans.

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

  • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

  • Companies often choose to outsource these tasks to save costs and improve efficiency.

  • Popular BPO destinations include India, the Philippines, and Eastern Europe.

  • Examples of BPO companies include Accenture, Convergys, and Teleperformance.

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