iBrook Infotech Interview Questions and Answers

Question 1

Q1. how to handling all shift

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Question 2

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Question 3

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Answer

Customer support is the assistance provided to customers before, during, and after a purchase.

Customer support involves addressing customer inquiries, issues, and complaints.
It can be provided through various channels such as phone, email, live chat, and social media.
Customer support aims to ensure customer satisfaction and loyalty.
Examples include troubleshooting technical issues, processing returns, and providing product information.

Question 4

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Answer

Listen to their concerns, empathize with them, remain calm, offer solutions, follow up.

Listen actively to the customer's concerns without interrupting.
Empathize with the customer by acknowledging their feelings and frustrations.
Remain calm and composed, even if the customer is being aggressive.
Offer solutions to address the customer's issue and try to find a resolution.
Follow up with the customer to ensure their satisfaction and to prevent future issues.

Question 5

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Answer

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies often choose to outsource these tasks to save costs and improve efficiency.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BPO companies include Accenture, Convergys, and Teleperformance.