BlackLine Incident Management Analyst Interview Questions and Answers

Q1. It was Oct 31st Monday 4PM, every server and application is down and there is a major incident. Bridge is already started and every team is on call, what is the reason for the incident?
Ans. Tried answering with technical view point, if there was influx in volume in the server which led to a disruption (considering client is from US, as it was 4PM in India). But it was not the right answer that the interviewer was expecting. 2nd try I answer it could be a change that led to this situation, still not sure if this was the right answer. Call was disconnect, saying "Thank you"
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Aptitude test to examine

Group discussion test

Q1. Technical round
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Q2. One-on- one Round
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Q1. One-on-one Round
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Q2. Hr round interview
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Q3. Final round interview
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Q1. What priority matrix in incident management
Ans. 
The priority matrix in incident management is a tool used to prioritize incidents based on their impact and urgency.
• The priority matrix typically consists of a grid with impact and urgency as the two axes.

• Incidents are categorized into different priority levels based on their position in the matrix.

• The priority levels can be defined as high, medium, and low, or using numerical values.

• The matrix helps incident managemen...read more
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Q1. SLA, Service now, Mail monitoring
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Q1. What are the stages of Major incident?
Ans. 
The stages of Major incident include identification, categorization, prioritization, diagnosis, resolution, and closure.
• Identification: Recognizing that a major incident has occurred.

• Categorization: Classifying the incident based on impact and urgency.

• Prioritization: Determining the order in which incidents will be addressed.

• Diagnosis: Investigating the root cause of the incident.

• Resolution: Implementing a solution to ...read more
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Q1. Why do you want to join LTIMindtree?
Ans. 
I want to join LTIMindtree because of their reputation for excellence in Major Incident and Problem Management.
• LTIMindtree has a strong track record in Major Incident and Problem Management

• I am impressed by the company's commitment to continuous improvement and innovation

• I believe that my skills and experience align well with the opportunities at LTIMindtree
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Q1. How to handle major incidents
Ans. 
Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.
• Quickly assess the situation and prioritize actions based on impact and urgency.

• Establish clear communication channels to keep stakeholders informed throughout the incident.

• Conduct a thorough investigation to identify root causes and prevent future occurrences.

• Implement post-incident reviews to ...read more
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Q2. Hoe to manage incident
Ans. 
Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.
• Quickly assess the severity and impact of the incident.

• Communicate with stakeholders and keep them informed throughout the incident.

• Prioritize tasks based on impact and urgency.

• Coordinate resources effectively to resolve the incident as quickly as possible.

• Conduct a post-incident analysis to identify root
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Q1. Communication with end users
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Q1. Tell me something about yourself
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Q2. Go through your profile
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Q1. Diff between backup rollback plan
Ans. 
Backup is a copy of data stored separately for recovery, while rollback plan is a strategy to revert changes in case of issues.
• Backup is a duplicate copy of data stored separately from the original data to be used for recovery purposes.

• Rollback plan is a strategy or procedure put in place to revert changes made to a system or data in case of issues or errors.

• Backups are typically scheduled at regular intervals to ensur...read more
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Q2. What are the types of problem management
Ans. 
Types of problem management include reactive, proactive, and strategic.
• Reactive problem management involves addressing issues after they occur

• Proactive problem management focuses on preventing issues from happening

• Strategic problem management involves long-term planning and improvement

• Examples: Reactive - fixing a server outage, Proactive - implementing regular system updates, Strategic - developing a disaster recovery
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