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Birlasoft Desktop Support Engineer Interview Questions and Answers

Updated 18 Jan 2025

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
-
Process Duration
More than 8 weeks
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
  • Ans. 

    BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.

    • BSOD is a Windows error screen that appears when a critical system error occurs.

    • Networking in...

  • Answered by AI
  • Q2. What is printer?
  • Ans. 

    A printer is a device that produces text or graphics on paper or other media.

    • Printers can be connected to computers or networks to produce physical copies of digital documents.

    • There are different types of printers such as inkjet, laser, and dot matrix printers.

    • Printers can be used for printing documents, photos, labels, and more.

    • Common printer manufacturers include HP, Canon, Epson, and Brother.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Ghvc

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

All about profit, percentages,desicion making, English grammar etc

Round 3 - Technical 

(3 Questions)

  • Q1. Questions about C ,C++,Java
  • Q2. Simple basic questions
  • Q3. Basic questions of C,C++,Java
Round 4 - HR 

(1 Question)

  • Q1. About my self and asked Narrate A Story

Interview Preparation Tips

Topics to prepare for ITC Infotech Desktop Support Engineer interview:
  • Programming
  • Java
  • Information Technology
Interview preparation tips for other job seekers - 1. Team work, Time management .
2. Self Satisfaction in work is more important.
3. Good communication skills
4. Thinking Skills.
All the best 😊

I applied via Company Website and was interviewed in Dec 2021. There were 5 interview rounds.

Interview Questionnaire 

11 Questions

  • Q1. What is Active directory.
  • Ans. 

    Active Directory is a directory service developed by Microsoft for Windows domain networks.

    • It stores information about network resources such as computers, users, and groups.

    • It provides authentication and authorization services for Windows-based computers.

    • It allows administrators to manage network resources from a central location.

    • It uses a hierarchical structure of domains, trees, and forests to organize network resou...

  • Answered by AI
  • Q2. How to judge ram faulty
  • Ans. 

    To judge RAM faulty, run memory diagnostics and check for errors.

    • Run memory diagnostics software like Memtest86+ or Windows Memory Diagnostic

    • Check for errors in the diagnostic report

    • Test each RAM module individually to identify the faulty one

    • Look for symptoms like frequent crashes, blue screens, and system freezes

  • Answered by AI
  • Q3. What is ad work.
  • Ans. 

    Ad work refers to the process of creating and managing advertisements for a company or product.

    • Ad work involves researching target audiences and creating compelling ad copy and visuals.

    • It also includes selecting the appropriate advertising channels, such as social media or print media.

    • Ad work requires analyzing the effectiveness of ads and making adjustments as needed.

    • Examples of ad work include creating a TV commercia...

  • Answered by AI
  • Q4. Pop3 and SMTP secure Port no.
  • Q5. Different between hub , router, switch.
  • Ans. 

    A hub is a simple device that connects multiple devices in a network. A switch is a more advanced device that directs data to specific devices. A router connects multiple networks and directs data between them.

    • A hub operates at the physical layer of the OSI model, while a switch operates at the data link layer.

    • A hub broadcasts data to all devices connected to it, while a switch sends data only to the device it is inten...

  • Answered by AI
  • Q6. VPN use.
  • Ans. 

    VPN is a secure way to access a private network remotely over the internet.

    • VPN stands for Virtual Private Network

    • It encrypts the data transmitted over the internet

    • It allows remote access to a private network

    • It provides security and privacy to the users

    • Examples of VPNs are OpenVPN, Cisco AnyConnect, etc.

  • Answered by AI
  • Q7. By default pst size.
  • Ans. 

    The default size of a PST file varies depending on the version of Outlook.

    • In Outlook 2003 and earlier, the default size limit is 2GB.

    • In Outlook 2007 and 2010, the default size limit is 20GB.

    • In Outlook 2013 and later, the default size limit is 50GB.

    • The size limit can be changed by modifying the registry or using third-party tools.

  • Answered by AI
  • Q8. Default gateway
  • Q9. DNS and DHCP different.
  • Ans. 

    DNS resolves domain names to IP addresses, while DHCP assigns IP addresses to devices on a network.

    • DNS stands for Domain Name System and is responsible for translating domain names into IP addresses.

    • DHCP stands for Dynamic Host Configuration Protocol and is responsible for assigning IP addresses to devices on a network.

    • DNS is used to locate resources on a network, while DHCP is used to manage IP addresses and network c...

  • Answered by AI
  • Q10.  IP range describe
  • Ans. 

    IP range refers to a set of IP addresses that fall within a specific numerical range.

    • IP range is defined by a starting IP address and an ending IP address

    • It is used to identify a group of devices on a network

    • CIDR notation is commonly used to represent IP ranges, such as 192.168.0.0/24

    • IP ranges can be used for security purposes, such as firewall rules or access control lists

  • Answered by AI
  • Q11. How much layer and layer name.
  • Ans. 

    There are 7 layers in the OSI model. Layer names are Physical, Data Link, Network, Transport, Session, Presentation, and Application.

    • The OSI model has 7 layers.

    • The layers are Physical, Data Link, Network, Transport, Session, Presentation, and Application.

    • Each layer has a specific function and communicates with adjacent layers.

    • The layers are organized in a hierarchical manner.

    • Examples of protocols at each layer include ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Desktop and network regarding questions ask by team.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Round 2 - Technical 

(1 Question)

  • Q1. Troubleshooting steps for APIPA
  • Ans. 

    APIPA stands for Automatic Private IP Addressing. It is a feature in Windows that allows a computer to automatically assign itself an IP address when a DHCP server is not available.

    • Check if the computer has an IP address in the range of 169.254.0.1 to 169.254.255.254

    • Verify if the computer is unable to obtain an IP address from a DHCP server

    • Ensure that the network cable is properly connected and the DHCP server is funct...

  • Answered by AI

Skills evaluated in this interview

I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. R you ready to work in under pressure
  • Q2. What is your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Were you go on interview first greeting to HR it's very impressed start for interview

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. System troubleshooting, daily tasks, ticketing tool, share folder access, share drive procedure

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for basics and job description notes just that to make prepare those points.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected

I was interviewed in Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(9 Questions)

  • Q1. What is ram and what eeprom
  • Ans. 

    RAM is a volatile memory used for temporary storage while EEPROM is a non-volatile memory used for permanent storage.

    • RAM stands for Random Access Memory and is used for temporary storage of data and instructions while the computer is running.

    • EEPROM stands for Electrically Erasable Programmable Read-Only Memory and is used for permanent storage of data that needs to be retained even when the power is turned off.

    • RAM is v...

  • Answered by AI
  • Q2. How to resolve the system slow issue
  • Ans. 

    To resolve system slow issue, check for malware, clear cache, update drivers, and increase RAM.

    • Scan for malware and viruses using antivirus software

    • Clear cache and temporary files

    • Update drivers for hardware components

    • Increase RAM if possible

    • Disable unnecessary startup programs

    • Defragment hard drive

    • Check for overheating and clean the system if necessary

  • Answered by AI
  • Q3. What is the full form vga cabel
  • Ans. 

    VGA stands for Video Graphics Array.

    • VGA is a standard video connection used to connect a computer to a monitor or display.

    • It is an analog video signal that carries red, green, and blue color information.

    • VGA cables have 15 pins and are commonly used for older computer systems.

    • VGA cables are gradually being replaced by digital connections like HDMI and DisplayPort.

  • Answered by AI
  • Q4. What is the cmos full form
  • Ans. 

    CMOS stands for Complementary Metal-Oxide-Semiconductor.

    • CMOS is a type of semiconductor technology used in microprocessors, microcontrollers, and other digital logic circuits.

    • It is known for its low power consumption and high noise immunity.

    • CMOS is commonly used in devices such as computers, smartphones, and digital cameras.

    • The CMOS battery on a computer motherboard is responsible for maintaining the system clock and o...

  • Answered by AI
  • Q5. CMOS is complementary semi conductor
  • Ans. 

    CMOS is a type of semiconductor technology.

    • CMOS stands for Complementary Metal-Oxide-Semiconductor.

    • It is widely used in digital circuits and microprocessors.

    • It consumes very low power and generates less heat compared to other technologies.

    • Examples of CMOS-based devices include smartphones, laptops, and digital cameras.

  • Answered by AI
  • Q6. What is bios Basic input out system
  • Ans. 

    BIOS stands for Basic Input/Output System. It is a firmware that initializes hardware components during boot-up and provides a runtime interface for operating systems.

    • BIOS is responsible for performing a Power-On Self Test (POST) to check if all hardware components are functioning properly.

    • It provides a runtime interface for the operating system to communicate with the hardware components.

    • BIOS settings can be accessed ...

  • Answered by AI
  • Q7. Basic input outputs system
  • Q8. What is the cpu c
  • Ans. 

    CPU stands for Central Processing Unit, which is the primary component of a computer that performs most of the processing.

    • CPU is also known as the brain of the computer

    • It is responsible for executing instructions and performing calculations

    • CPU speed is measured in GHz

    • Examples of popular CPU brands include Intel and AMD

  • Answered by AI
  • Q9. Central processing unit

Interview Preparation Tips

Interview preparation tips for other job seekers - What is ssd what is nvm what is the mac full form
What’s is the post what is the cmos performed

Skills evaluated in this interview

I applied via Referral and was interviewed in Oct 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is DORA process ?
  • Ans. 

    DORA process is a framework for measuring and improving software delivery performance.

    • DORA stands for DevOps Research and Assessment

    • It involves collecting data on key performance indicators (KPIs) related to software delivery

    • The data is used to assess the organization's performance and identify areas for improvement

    • Examples of KPIs include deployment frequency, lead time for changes, and time to restore service

    • The proc...

  • Answered by AI
  • Q2. How to recover data from hdd if hdd is affected from virus ?
  • Ans. 

    To recover data from a virus-infected HDD, isolate the HDD, scan it with antivirus software, and use data recovery tools if necessary.

    • Disconnect the infected HDD from the computer to prevent further spread of the virus

    • Connect the HDD to a clean and secure computer as a secondary drive

    • Run a thorough antivirus scan on the infected HDD to remove the virus

    • If the antivirus scan doesn't recover the data, use data recovery so...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please dont apply in this company you will have worst days as an support Engineer and desktop Engineer

I applied via Walk-in and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Aptitude Test 

There were few questions logical and reasoning

Round 3 - HR 

(1 Question)

  • Q1. HR checked my communication and basic technical knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your communication and be confident while giving interview

Birlasoft Interview FAQs

How many rounds are there in Birlasoft Desktop Support Engineer interview?
Birlasoft interview process usually has 1 rounds. The most common rounds in the Birlasoft interview process are Technical.
How to prepare for Birlasoft Desktop Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Birlasoft. The most common topics and skills that interviewers at Birlasoft expect are Desktop Support, Networking, DHCP, DNS and Network Security.

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Birlasoft Desktop Support Engineer Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Birlasoft Desktop Support Engineer Salary
based on 28 salaries
₹1.6 L/yr - ₹5.2 L/yr
39% more than the average Desktop Support Engineer Salary in India
View more details

Birlasoft Desktop Support Engineer Reviews and Ratings

based on 4 reviews

3.6/5

Rating in categories

4.1

Skill development

3.5

Work-life balance

3.7

Salary

3.5

Job security

3.1

Company culture

3.2

Promotions

3.6

Work satisfaction

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