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Mphasis IT Desktop Support Engineer Interview Questions and Answers
Mphasis IT Desktop Support Engineer Interview Experiences
1 interview found
I applied via Walk-in and was interviewed before Jul 2021. There were 3 interview rounds.
There were few questions logical and reasoning
(1 Question)
- Q1. HR checked my communication and basic technical knowledge
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Interview questions from similar companies
(2 Questions)
- Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
- Ans.
BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.
BSOD is a Windows error screen that appears when a critical system error occurs.
Networking in...
- Q2. What is printer?
- Ans.
A printer is a device that produces text or graphics on paper or other media.
Printers can be connected to computers or networks to produce physical copies of digital documents.
There are different types of printers such as inkjet, laser, and dot matrix printers.
Printers can be used for printing documents, photos, labels, and more.
Common printer manufacturers include HP, Canon, Epson, and Brother.
Interview Preparation Tips
Skills evaluated in this interview
Selected
I applied via Naukri.com and was interviewed in Jan 2023. There were 4 interview rounds.
All about profit, percentages,desicion making, English grammar etc
(3 Questions)
- Q1. Questions about C ,C++,Java
- Q2. Simple basic questions
- Q3. Basic questions of C,C++,Java
(1 Question)
- Q1. About my self and asked Narrate A Story
Interview Preparation Tips
- Programming
- Java
- Information Technology
2. Self Satisfaction in work is more important.
3. Good communication skills
4. Thinking Skills.
All the best 😊
Selected
I was interviewed in Oct 2022.
(9 Questions)
- Q1. What is ram and what eeprom
- Ans.
RAM is a volatile memory used for temporary storage while EEPROM is a non-volatile memory used for permanent storage.
RAM stands for Random Access Memory and is used for temporary storage of data and instructions while the computer is running.
EEPROM stands for Electrically Erasable Programmable Read-Only Memory and is used for permanent storage of data that needs to be retained even when the power is turned off.
RAM is v...
- Q2. How to resolve the system slow issue
- Ans.
To resolve system slow issue, check for malware, clear cache, update drivers, and increase RAM.
Scan for malware and viruses using antivirus software
Clear cache and temporary files
Update drivers for hardware components
Increase RAM if possible
Disable unnecessary startup programs
Defragment hard drive
Check for overheating and clean the system if necessary
- Q3. What is the full form vga cabel
- Ans.
VGA stands for Video Graphics Array.
VGA is a standard video connection used to connect a computer to a monitor or display.
It is an analog video signal that carries red, green, and blue color information.
VGA cables have 15 pins and are commonly used for older computer systems.
VGA cables are gradually being replaced by digital connections like HDMI and DisplayPort.
- Q4. What is the cmos full form
- Ans.
CMOS stands for Complementary Metal-Oxide-Semiconductor.
CMOS is a type of semiconductor technology used in microprocessors, microcontrollers, and other digital logic circuits.
It is known for its low power consumption and high noise immunity.
CMOS is commonly used in devices such as computers, smartphones, and digital cameras.
The CMOS battery on a computer motherboard is responsible for maintaining the system clock and o...
- Q5. CMOS is complementary semi conductor
- Ans.
CMOS is a type of semiconductor technology.
CMOS stands for Complementary Metal-Oxide-Semiconductor.
It is widely used in digital circuits and microprocessors.
It consumes very low power and generates less heat compared to other technologies.
Examples of CMOS-based devices include smartphones, laptops, and digital cameras.
- Q6. What is bios Basic input out system
- Ans.
BIOS stands for Basic Input/Output System. It is a firmware that initializes hardware components during boot-up and provides a runtime interface for operating systems.
BIOS is responsible for performing a Power-On Self Test (POST) to check if all hardware components are functioning properly.
It provides a runtime interface for the operating system to communicate with the hardware components.
BIOS settings can be accessed ...
- Q7. Basic input outputs system
- Q8. What is the cpu c
- Ans.
CPU stands for Central Processing Unit, which is the primary component of a computer that performs most of the processing.
CPU is also known as the brain of the computer
It is responsible for executing instructions and performing calculations
CPU speed is measured in GHz
Examples of popular CPU brands include Intel and AMD
- Q9. Central processing unit
Interview Preparation Tips
What’s is the post what is the cmos performed
Skills evaluated in this interview
I applied via Company Website and was interviewed in Dec 2021. There were 5 interview rounds.
Interview Questionnaire
11 Questions
- Q1. What is Active directory.
- Ans.
Active Directory is a directory service developed by Microsoft for Windows domain networks.
It stores information about network resources such as computers, users, and groups.
It provides authentication and authorization services for Windows-based computers.
It allows administrators to manage network resources from a central location.
It uses a hierarchical structure of domains, trees, and forests to organize network resou...
- Q2. How to judge ram faulty
- Ans.
To judge RAM faulty, run memory diagnostics and check for errors.
Run memory diagnostics software like Memtest86+ or Windows Memory Diagnostic
Check for errors in the diagnostic report
Test each RAM module individually to identify the faulty one
Look for symptoms like frequent crashes, blue screens, and system freezes
- Q3. What is ad work.
- Ans.
Ad work refers to the process of creating and managing advertisements for a company or product.
Ad work involves researching target audiences and creating compelling ad copy and visuals.
It also includes selecting the appropriate advertising channels, such as social media or print media.
Ad work requires analyzing the effectiveness of ads and making adjustments as needed.
Examples of ad work include creating a TV commercia...
- Q4. Pop3 and SMTP secure Port no.
- Q5. Different between hub , router, switch.
- Ans.
A hub is a simple device that connects multiple devices in a network. A switch is a more advanced device that directs data to specific devices. A router connects multiple networks and directs data between them.
A hub operates at the physical layer of the OSI model, while a switch operates at the data link layer.
A hub broadcasts data to all devices connected to it, while a switch sends data only to the device it is inten...
- Q6. VPN use.
- Ans.
VPN is a secure way to access a private network remotely over the internet.
VPN stands for Virtual Private Network
It encrypts the data transmitted over the internet
It allows remote access to a private network
It provides security and privacy to the users
Examples of VPNs are OpenVPN, Cisco AnyConnect, etc.
- Q7. By default pst size.
- Ans.
The default size of a PST file varies depending on the version of Outlook.
In Outlook 2003 and earlier, the default size limit is 2GB.
In Outlook 2007 and 2010, the default size limit is 20GB.
In Outlook 2013 and later, the default size limit is 50GB.
The size limit can be changed by modifying the registry or using third-party tools.
- Q8. Default gateway
- Q9. DNS and DHCP different.
- Ans.
DNS resolves domain names to IP addresses, while DHCP assigns IP addresses to devices on a network.
DNS stands for Domain Name System and is responsible for translating domain names into IP addresses.
DHCP stands for Dynamic Host Configuration Protocol and is responsible for assigning IP addresses to devices on a network.
DNS is used to locate resources on a network, while DHCP is used to manage IP addresses and network c...
- Q10. IP range describe
- Ans.
IP range refers to a set of IP addresses that fall within a specific numerical range.
IP range is defined by a starting IP address and an ending IP address
It is used to identify a group of devices on a network
CIDR notation is commonly used to represent IP ranges, such as 192.168.0.0/24
IP ranges can be used for security purposes, such as firewall rules or access control lists
- Q11. How much layer and layer name.
- Ans.
There are 7 layers in the OSI model. Layer names are Physical, Data Link, Network, Transport, Session, Presentation, and Application.
The OSI model has 7 layers.
The layers are Physical, Data Link, Network, Transport, Session, Presentation, and Application.
Each layer has a specific function and communicates with adjacent layers.
The layers are organized in a hierarchical manner.
Examples of protocols at each layer include ...
Interview Preparation Tips
Skills evaluated in this interview
Desktop Support Engineer Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 4 Mar 2024
Selected
I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.
(1 Question)
- Q1. Self introduction
(1 Question)
- Q1. Troubleshooting steps for APIPA
- Ans.
APIPA stands for Automatic Private IP Addressing. It is a feature in Windows that allows a computer to automatically assign itself an IP address when a DHCP server is not available.
Check if the computer has an IP address in the range of 169.254.0.1 to 169.254.255.254
Verify if the computer is unable to obtain an IP address from a DHCP server
Ensure that the network cable is properly connected and the DHCP server is funct...
Skills evaluated in this interview
I applied via Naukri.com
Interview Preparation Tips
Desktop Support Engineer Interview Questions & Answers
DXC Technology
Anonymous
posted on 22 Aug 2021
I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. R you ready to work in under pressure
- Q2. What is your strength and weakness
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. System troubleshooting, daily tasks, ticketing tool, share folder access, share drive procedure
Interview Preparation Tips
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