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BeatO Customer Care Executive Interview Questions and Answers

Updated 15 Nov 2024

BeatO Customer Care Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via WorkIndia and was interviewed before Nov 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

The first round is an HR interview, and the second Round is a Group Discussion round in HR, TL, and Manage. The topics are Introduction and Experience, Knowledge and Capability Test, etc.

Round 2 - Group Discussion 

The topic of discussion checks communication, knowledge, experience, case-handling knowledge etc

Round 3 - HR 

(2 Questions)

  • Q1. Company policies and time, Holidays
  • Q2. Salary discussion and close

Interview Preparation Tips

Topics to prepare for BeatO Customer Care Executive interview:
  • Self confidence
  • good communication
  • Good knowledge
  • User Experience
  • Process knowledge
Interview preparation tips for other job seekers - Self-confidence
Good communication
Good knowledge and experience previous experience, work profile etc
interview profile knowledge
etc
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via WorkIndia and was interviewed before Nov 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Basics HR Interview (self-introduction and experience etc)
  • Q2. Why would you like to join this company etc
Round 2 - Group Discussion 

Basics introduction, experience, and few questions

Round 3 - HR 

(2 Questions)

  • Q1. HR inform policies and some details
  • Q2. And last salary closer

Interview Preparation Tips

Topics to prepare for BeatO Customer Care Executive interview:
  • Good communication
  • represent skill
Interview preparation tips for other job seekers - It is a normal interview
Good communication
discuss normally

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Do you have any experience with target based sales?
  • Ans. 

    Yes, I have extensive experience with target based sales.

    • I have consistently met or exceeded sales targets in my previous roles.

    • I am skilled in creating and implementing sales strategies to achieve targets.

    • I am comfortable with tracking and analyzing sales data to identify areas for improvement.

    • For example, in my last job, I was responsible for achieving a monthly sales target of $100,000 and consistently exceeded it b

  • Answered by AI
  • Q2. Why do you think you can do well in sales?
  • Ans. 

    I have a natural ability to connect with people and understand their needs, combined with a strong work ethic and a passion for sales.

    • I have a proven track record of exceeding sales targets in my previous roles.

    • I am a good listener and can quickly identify the pain points of potential customers.

    • I am confident in my ability to communicate the value of a product or service and close deals.

    • I am always willing to go the ex...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Explain about your self
  • Q2. Education background
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain about your self

I applied via Walk-in and was interviewed before Feb 2021. There were 4 interview rounds.

Round 1 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Support Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package further.

    • I believe that fair compensation is important for job satisfaction and motivation.

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Support Executive at XYZ Company.

    • Handled customer inquiries and provided solutions

    • Assisted customers in troubleshooting technical issues

    • Resolved customer complaints and ensured customer satisfaction

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to resolve customer issues

    • Provided product information and recommendations to customers

    • Met or ex

  • Answered by AI
  • Q3. Why should we hire you?
  • Ans. 

    I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

    • I have a proven track record of providing exceptional customer service.

    • I am skilled in handling difficult customers and resolving their issues effectively.

    • I have a deep understanding of our products/services and can provide accurate information to customers.

    • I am a quick learner and can adapt to new technologies and ...

  • Answered by AI
  • Q4. Why are you looking for a change?
  • Ans. 

    Seeking new challenges and growth opportunities.

    • Looking for a more challenging role

    • Seeking opportunities for professional growth

    • Interested in expanding my skill set

    • Want to work in a more dynamic and innovative environment

  • Answered by AI
  • Q5. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a senior customer support executive, leading a team and contributing to the company's growth.

    • Advancing to a senior position in customer support

    • Leading and managing a team of customer support executives

    • Contributing to the company's growth through excellent customer service

    • Continuing to enhance my skills and knowledge in customer support

    • Building strong relationships with customers and ensuring

  • Answered by AI
  • Q6. What are your strengths and weaknesses?
  • Ans. 

    My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented at times.

    • Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.

    • Strength: Problem-solving abilities - I am skilled at finding solutions to customer issues and providing them with the best possible support.

    • Weakness: Being ...

  • Answered by AI
  • Q7. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.

    • Over 5 years of experience in customer support roles

    • Proficient in handling customer inquiries and resolving issues

    • Skilled in using CRM software and ticketing systems

    • Excellent communication and problem-solving skills

    • Received multiple positive customer feedback and recognition

  • Answered by AI
Round 2 - Aptitude Test 

Prepare few basic apti questions

Round 3 - Group Discussion 

Be a active participant and always very keen listner to others words, and take initiation and try yo conclude by yourself.

Round 4 - Technical 

(1 Question)

  • Q1. Again some basic questions based on your CV, and be true to the details what you have given details in CV.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) Be active, even if you don't know the answers show your learning ability atleast.
2) Thorough with the details that you have entered in your CV.
3)Don't be nurvous, the opposite person just need your skills and your knowledge.
4) Maintain body language and communicate maturely.

I applied via LinkedIn and was interviewed in Apr 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How can you reduce the delivery time of the order?
  • Ans. 

    Reducing delivery time can be achieved by optimizing the supply chain, improving communication, and automating processes.

    • Analyze the supply chain and identify bottlenecks

    • Implement automation tools to streamline processes

    • Improve communication between departments and with customers

    • Use data analytics to forecast demand and plan accordingly

    • Consider outsourcing or partnering with third-party logistics providers

    • Invest in tec...

  • Answered by AI
  • Q2. Questions based on Case Studies

Interview Preparation Tips

Interview preparation tips for other job seekers - The process consisted of two rounds. First was the business analysis kind of round which included the questions like how can you reduce the delivery time of the order? The second round was technical round where the person asked the questions on SQL and Excel
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be honest with your years of experience. All information you share will be verified at the time of joining.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. About yourself and company details
Round 3 - Assignment 

Based on position small assignment

Round 4 - One-on-one 

(1 Question)

  • Q1. Manager round asked about previous work experience and other questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Company is no longer hiring anyone
So don't try
Research about company very well before attempting interview
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Assignment 

Analytics data based assignment on excel. They will ask questions based on the arw data provided

Round 2 - One-on-one 

(1 Question)

  • Q1. Asked about experience
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I was interviewed before Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(6 Questions)

  • Q1. What's your experience for coustomer executive
  • Q2. I know sir super
  • Q3. Good communication skills
  • Q4. Good coustomer executive
  • Q5. Supporting of coustomer
  • Ans. 

    Supporting customers is crucial for business success. It involves providing excellent service, addressing concerns promptly, and building strong relationships.

    • Provide excellent customer service by being responsive and helpful

    • Address customer concerns promptly and effectively

    • Build strong relationships with customers to foster loyalty and repeat business

  • Answered by AI
  • Q6. And finally good

Interview Preparation Tips

Interview preparation tips for other job seekers - Coustomer executive, yes i know superb
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
Contribute & help others!
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BeatO Interview FAQs

How many rounds are there in BeatO Customer Care Executive interview?
BeatO interview process usually has 3 rounds. The most common rounds in the BeatO interview process are Group Discussion and HR.
How to prepare for BeatO Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BeatO. The most common topics and skills that interviewers at BeatO expect are Client Satisfaction, Complaint Handling, Customer Relationship, Customer Retention and Customer Service.

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BeatO Customer Care Executive Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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BeatO Customer Care Executive Salary
based on 6 salaries
₹1.9 L/yr - ₹2.5 L/yr
13% less than the average Customer Care Executive Salary in India
View more details

BeatO Customer Care Executive Reviews and Ratings

based on 3 reviews

2.8/5

Rating in categories

3.2

Skill development

3.4

Work-life balance

2.1

Salary

2.8

Job security

3.4

Company culture

2.1

Promotions

2.8

Work satisfaction

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