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3 BeatO Jobs

Customer Service Executive || Fresher

0-3 years

₹ 2.5 - 3.5L/yr

New Delhi

5 vacancies

Customer Service Executive || Fresher

BeatO

posted 8d ago

Job Description

Role & responsibilities


  • Responsible for answering customer queries through various communication channels such as phone, email, chat.
  • Help customer troubleshoot issues, resolve problems, and find solution to their concern. • Explain or educate the customer about product & services to assist the customers in making the decision.
  • Maintain accurate records of customer interactions, including the nature of inquire, action taken, and resolution provided.
  • Ensuing that all customer service interaction adhere to company policies, guidelines, and ethical standard is important.
  • Follow up with the customers to ensure that their issues have been resolved and that they are satisfied with the service provided.


Preferred candidate profile

  • Graduate with excellent fluency in English and Hindi, Additional language skills would be a plus Minimum 1 - 2 years of experience in Customer Support
  • Knowledge of Customer Support tools, ORM and chat tools
  • Comfortable to work in dynamic environment.
  • Strong written and oral communication skills
  • Ability to understand customers issue and point of view and answering his queries accordingly Self-starter with a natural curiosity to learn new skills in an Ever-changing environment Good presentation skills.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service Executive roles with real interview advice

What people at BeatO are saying

1.0
 Rating based on 1 Customer Service Executive review

Likes

In the small startup company there are lots of politics.Good way to learn politics if some one is interested.

  • Work-life balance - Excellent
Dislikes

No career growth no financial growth. There is "hire and fire culture" They always hire new candidates and fire experienced one-politics. No cafeteria, no activity,

  • Salary - Poor
  • +4 more
Read 1 Customer Service Executive review

Customer Service Executive salary at BeatO

reported by 5 employees
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₹2.2 L/yr - ₹3.6 L/yr
9% less than the average Customer Service Executive Salary in India
View more details

What BeatO employees are saying about work life

based on 185 employees
63%
56%
76%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

BeatO Benefits

Work From Home
Health Insurance
Team Outings
Soft Skill Training
Free Food
Job Training +6 more
View more benefits

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BeatO New Delhi Office Location

View all
New Delhi Office
Headquarter
A-9, Ground and Third floor, FIEE Complex, Okhla Industrial Area- Phase II New Delhi
110020

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