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B2x Service Solutions

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3.7

based on 196 Reviews

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B2x Service Solutions Customer Service Associate Interview Questions and Answers

Updated 16 May 2023

B2x Service Solutions Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image

posted on 16 May 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. -Why should we hire you? -Few lines about yourself.
    • Add your answer
  • Q2. -What do you know and understand about customer service, CSAT, KPI.
  • Ans. 

    Customer service involves meeting customer needs and expectations, measuring satisfaction through CSAT, and tracking performance through KPIs.

    • Customer service is about providing assistance and support to customers

    • CSAT measures customer satisfaction through surveys or feedback

    • KPIs track performance metrics such as response time, resolution rate, and customer retention

    • Examples of good customer service include resolving i...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Be polite. Keep calm. And come out with flying colors🪁

Top trending discussions

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Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Concentrix Corporation user image Anonymous

posted on 1 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Can you take the pressure of work here
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's. A great place to work as in individual

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WNS user image Anonymous

posted on 6 Sep 2022

I applied via Referral and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introduction bout self, work experience, process knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing skills and confident,and make sure to describe your previous role clearly

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 27 Mar 2020

I applied via Recruitment Consultant and was interviewed in Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About myself, Why do you want to work? And why in BPO? SALARY expectations?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Relax, Not to worry. Only you have to be confident and relax. Don't panic, not to take stress that what will happen and what they ask? They ask simple questions and see how long will you stay in this company!!

Customer Service Associate Interview Questions & Answers

Concentrix Corporation user image

posted on 27 Jun 2021

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What are your strengths and weaknesses
    • Add your answer
  • Q2. Describe yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident enough

Customer Service Associate Interview Questions & Answers

Teleperformance user image

posted on 10 Oct 2020

I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Why we should hire u
    • Add your answer
  • Q2. Why u want to join our oraganization
    • Add your answer
  • Q3. Why u left previous organization
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and polite

Senior Associate Interview Questions & Answers

WNS user image Anonymous

posted on 12 Feb 2022

I appeared for an interview before Feb 2021.

Round 1 - Aptitude Test 
Round 2 - HR 

Interview Preparation Tips

Interview preparation tips for other job seekers - Ap knowledge,invoice process knowledge.

Senior Associate Interview Questions & Answers

WNS user image Anonymous

posted on 20 Feb 2022

I applied via Referral and was interviewed before Feb 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
Round 3 - Aptitude Test 

Test includes personality test, Maths reasoning English and Domain knowledge test.

Round 4 - Technical 

(1 Question)

  • Q1. Tell me about your self? Tell me about your current profile? What is revenue according? What is prepaid insurance and journal entry? Tell me prepaid insurance journal entry in insurance company book?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - We need to prepare for basics accounting and they ask many questions about current profile.

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 4 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Make sure to install arogya setu, on ur phone for the entrance.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic at the time of interview. Don't hesitate on ops round, it's a nice place to work.

Senior Associate Interview Questions & Answers

WNS user image DIVYA KHATWANI

posted on 6 Jan 2018

Interview Questionnaire 

1 Question

  • Q1. What do you know about company Education and other question Fluent in english is must
    • Add your answer

Interview Preparation Tips

Round: Test
Experience: Normal typing test and some aptitude question

More about working at B2x Service Solutions

B2x Service Solutions Interview FAQs

How many rounds are there in B2x Service Solutions Customer Service Associate interview?
B2x Service Solutions interview process usually has 2 rounds. The most common rounds in the B2x Service Solutions interview process are Resume Shortlist and HR.

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B2x Service Solutions Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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B2x Service Solutions Salaries in India
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