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AU Small Finance Bank Customer Service Manager Interview Questions and Answers for Experienced
Updated
21 Jan 2025
AU Small Finance Bank Customer Service Manager Interview Experiences for Experienced
2 interviews found
Interview experience
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected
I applied via Referral and was interviewed before May 2023. There was 1 interview round.
Round 1 - One-on-one
(1 Question)
- Q1. Why you change the role form backend to front end job and why you choose operation.
- Ans. Bank has different department and if you will to work in this sector you have to change the different job role. So you can understand the job better. And in operation as becouse, in operation you get to know more about banking and banking problems that customer facings for your better knowledge.
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Interview Preparation Tips
Interview preparation tips for other job seekers - Fastest growning small finance bank. Great place to work.
Interview Questionnaire
1 Question
- Q1. Intervuers asked to complinac releted qus.like cash management system and how to handle financial transaction.
Add your answer
Q1. How to handle customer and dealer channels
asked in
Logenix International
Q3. What was the turnaround time (TAT) for customer queries in your p ... read more
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Q4. What is your definition of customer service, and how do you inten ... read more
Customer Service Manager Jobs at AU Small Finance Bank
Top trending discussions
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Human Resources
21h
a system engineer
Why so many recruiters are bad at their jobs?
It happens to me a lot. I get an email from a recruiter with just the job title and description. I replied, "Thanks, can you tell me the company name and salary?" Most of the time they tell me. But sometimes, they say things like, "It's a company in banking." I ask again, "Which company? And how much will they pay?" Why is it so hard for them to give me this simple information? And their follow-up is terrible. They don't even remember our conversation. It's ridiculous.
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Interview Preparation Tips
Interview preparation tips for other job seekers - There was 3 round interview & they asked many questions but I think main focus if anyone is going for interview..
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Be honest, positive & Confident
make sure you know all about your work & responsibilities..
Communication skills
Be honest, positive & Confident
make sure you know all about your work & responsibilities..
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Interview Preparation Tips
Round: Resume Shortlist
Experience: Relevant Job Experience
General Tips: Read up on the company and their business, get a general idea of how the business work (bigger than your dept. Vise role)
Brush up on the knowledge quoted in your CV.
Be prepared to answer questions on the role you seek (Prepare beforehand what a person in that role is expected to handle)
Skills: Communication, Body Language, Problem Solving, Analytical Skills
Duration: 1-3 Months
Experience: Relevant Job Experience
General Tips: Read up on the company and their business, get a general idea of how the business work (bigger than your dept. Vise role)
Brush up on the knowledge quoted in your CV.
Be prepared to answer questions on the role you seek (Prepare beforehand what a person in that role is expected to handle)
Skills: Communication, Body Language, Problem Solving, Analytical Skills
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- Q2. Yes. I'm ready to find a better job.
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Interview preparation tips for other job seekers - Better search good job. Why they hire & why they're wasted others time and career don't know. Anybody Interested to join this company please keep back up job also. Job security is very poor.
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Interview preparation tips for other job seekers - This interview was conducted through whatsapp call by two members. I am having credit experience in home loan products, so I can able to give answer regarding home loans. Mostly they are asking questions from my answer (SARFAESI Act).
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AU Small Finance Bank Interview FAQs
How many rounds are there in AU Small Finance Bank Customer Service Manager interview for experienced candidates?
AU Small Finance Bank interview process for experienced candidates usually has 1 rounds. The most common rounds in the AU Small Finance Bank interview process for experienced candidates are One-on-one Round.
How to prepare for AU Small Finance Bank Customer Service Manager interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at AU Small Finance Bank. The most common topics and skills that interviewers at AU Small Finance Bank expect are Customer Service Management, Operations, Customer Service, Clearing Operations and RTGS.
What are the top questions asked in AU Small Finance Bank Customer Service Manager interview for experienced candidates?
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AU Small Finance Bank Customer Service Manager Interview Process for Experienced
based on 1 interview
Interview experience
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AU Small Finance Bank Customer Service Manager Reviews and Ratings
based on 45 reviews
Rating in categories
|
Assistant Manager
1.3k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Deputy Manager
984
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Relationship Manager
950
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Manager
615
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Executive
557
salaries
| ₹0 L/yr - ₹0 L/yr |
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