AU Small Finance Bank Customer Service Manager Interview Questions and Answers for Experienced

Interview preparation tips for other job seekers - Just be confident and should be having extra level patience & analytical mindset.

Interview preparation tips for other job seekers - Very good

Round: Resume Shortlist
Experience: Relevant Job Experience

General Tips: Read up on the company and their business, get a general idea of how the business work (bigger than your dept. Vise role)
Brush up on the knowledge quoted in your CV.
Be prepared to answer questions on the role you seek (Prepare beforehand what a person in that role is expected to handle)
Skills: Communication, Body Language, Problem Solving, Analytical Skills
Duration: 1-3 Months

General Tips: My advice to all is be confident, well groomed and aware about what's happening in the world of banking. How you will be beneficial to the bank. Do the research about bank's history, book size, key management and USP.
Credit score should be good and clean.
Skills: Communication, Analytical Skills, Leadership, Presentation Skills, Decision Making Skills
Duration: 1-4 weeks

Interview preparation tips for other job seekers - Knowledge important

Interview preparation tips for other job seekers - good place depends on market

Round: Resume Shortlist
Experience: Management at organization goes through your resume
Tips: Include essential details in resume, like qualifications, academic achievements and out of the box attributes about yourself. Remove unnecessary/irrelevant details

Round: Technical + HR Interview
Experience: Yes bank management asked me about myself, why am I fit for the job, how are my qualifications apt for the job, how can I bring value to the organisation basis my learnings pre MBA and during MBA program?
Tips: Try to be yourself, don't fake around becuase people sitting on other side are smart enough to judge if it's truth or fake. Start answering with your academic background, followed by what made you choose MBA, then continue with how learnings till that time is appropriate for the job and try ending up by framing the picture that you're the best candidate for the job.

Round: Technical + HR Interview
Experience: Same as Round 2
Tips: Be yourself and answer smartly like in round 2 even if it is to regional head because your 1st interviewer and 2nd interview would coordinate and your answers would be validated

Skills: Smartness, Sales, Ability To Make Quick Calculations, Decision Making Skill
College Name: NMIMS School Of Business Management