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AU Small Finance Bank
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AU Small Finance Bank Customer Service Manager Interview Questions and Answers
AU Small Finance Bank Customer Service Manager Interview Experiences
3 interviews found
(2 Questions)
- Q1. Tell me something about yourself
- Ans.
Experienced customer service professional with a passion for helping others and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Proven track record of improving customer satisfaction ratings
Passionate about delivering exceptional service to customers
Received multiple awards for outstanding customer service performance
- Q2. DN1/DN2/DN3 REGISTER?
- Ans.
DN1/DN2/DN3 REGISTER refers to the register where customer details are stored in a customer service system.
DN1/DN2/DN3 REGISTER is where customer information such as contact details, purchase history, and preferences are stored.
It helps customer service representatives access relevant information quickly to provide personalized service.
Examples of information stored in DN1/DN2/DN3 REGISTER include customer name, addres...
Selected
I applied via Referral and was interviewed before May 2023. There was 1 interview round.
(1 Question)
- Q1. Why you change the role form backend to front end job and why you choose operation.
- Ans. Bank has different department and if you will to work in this sector you have to change the different job role. So you can understand the job better. And in operation as becouse, in operation you get to know more about banking and banking problems that customer facings for your better knowledge.
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Intervuers asked to complinac releted qus.like cash management system and how to handle financial transaction.
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Assistant Manager Interview Questions & Answers
Jana Small Finance Bank
Anonymous
posted on 24 Jun 2021
I applied via Recruitment Consultant and was interviewed in May 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. About experience
Interview Preparation Tips
Assistant Manager Interview Questions & Answers
Ujjivan Small Finance Bank
Anonymous
posted on 28 Dec 2022
Selected
I applied via LinkedIn and was interviewed before Dec 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. What you know about micro banking
- Ans.
Micro banking refers to the provision of financial services to low-income individuals and small businesses.
Micro banking focuses on providing small loans, savings accounts, and other financial services to individuals and businesses who may not have access to traditional banking services.
Microfinance institutions (MFIs) are often involved in micro banking, providing loans and other services to help people start or grow ...
Interview Preparation Tips
- Banking
Interview Questionnaire
2 Questions
- Q1. Retail branch banking questions
- Q2. Cts software fleaxcube finacle
Interview Questionnaire
1 Question
- Q1. About finance vehicles
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Product knowledge???
- Q2. Job profiles responsibilities of current Role
- Ans.
The job profile of the current role involves managing daily operations, supervising staff, and ensuring customer satisfaction.
Managing daily operations and overseeing the work of employees
Supervising and training staff members
Ensuring customer satisfaction and resolving any issues
Implementing and maintaining company policies and procedures
Monitoring and improving productivity and efficiency
Assisting in budgeting and fi...
I applied via Approached by Company and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. How can you assure that you are the right person we are looking for?
- Ans. They just need to check your confidence how you deal with this question. Just tell them about your strong points in regard of that question.
- Q2. How you come to know about this job, Do you know what you should do in this role ?
- Ans. Provide a valid answer for that and if you don't know about the executions about the job just freely ask them in a simple manner.
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Business related and leads related
AU Small Finance Bank Interview FAQs
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AU Small Finance Bank Customer Service Manager Interview Process
based on 5 interviews
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AU Small Finance Bank Customer Service Manager Reviews and Ratings
based on 48 reviews
Rating in categories
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