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AU Small Finance Bank Customer Service Manager Interview Questions and Answers

Updated 21 Jan 2025

AU Small Finance Bank Customer Service Manager Interview Experiences

3 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. DN1/DN2/DN3 REGISTER?
Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you change the role form backend to front end job and why you choose operation.
  • Ans. Bank has different department and if you will to work in this sector you have to change the different job role. So you can understand the job better. And in operation as becouse, in operation you get to know more about banking and banking problems that customer facings for your better knowledge.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Fastest growning small finance bank. Great place to work.

Customer Service Manager Interview Questions Asked at Other Companies

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Q3. How to handle customer and dealer channels
Q4. Do you have basic computer knowledge?
Q5. How would you explain how the sky looks like to a blind person?

Interview Questionnaire 

1 Question

  • Q1. Intervuers asked to complinac releted qus.like cash management system and how to handle financial transaction.

Customer Service Manager Jobs at AU Small Finance Bank

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Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Sales skills what if we want to sell a credit card to a random customer
  • Q2. Communication checking speak about any random topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Good work place
And Good Hr and managers

I applied via Walk-in and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It’s normal McQ test about calculation

Round 3 - One-on-one 

(2 Questions)

  • Q1. If experience in work den related to that they ask questions
  • Q2. About yourself and y you need to join banking sector

Interview Preparation Tips

Interview preparation tips for other job seekers - Always Be confident and tell what you know if don’t know den tell it that I don’t know

I applied via Recruitment Consultant and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. I was already experienced so the interview was normal they have called me two time for the interview.
  • Q2. Basic question
  • Q3. Be confident and positive

Customer Relation Officer Interview Questions & Answers

Barclays user image Ashutosh Mahadeo Toradmal

posted on 12 May 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Why should we hire you

I was interviewed in May 2021.

Interview Questionnaire 

3 Questions

  • Q1. APY MINIMUM AND MAXIMUM AGE
  • Q2. SHG MINIMUM AND MAXIMUM MEMBERS
  • Q3. MAXIMUM 20 MEMBERS
  • Ans. 

    I can manage a team of maximum 20 members effectively.

    • I prioritize tasks and delegate responsibilities based on team members' strengths

    • I ensure clear communication and provide regular feedback to team members

    • I motivate and encourage team members to achieve their goals

    • I lead by example and set high standards for performance

    • I am adaptable and can handle unexpected challenges

    • For example, in my previous role as a team lead...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - THIS INTERVIEW WAS A PROMOTION INTERVIEW FROM EXECUTIVE TO ASSISTANT MANAGER. THIS LASTED FOR ABOUT 15 MINUTES. MOST OF THE QUESTIONS ASKED WERE ABOUT THE DESKS WE HANDLE IN BANK DAILY. THAT WAS THE FIRST INTERVIEW I EVER FACED. I WAS VERY TENSE AND WAS UNABLE TO ANSWER MY QUESTIONS. YOU NEED TO STAY CALM AND TRY TO RELAX.

I applied via Naukri.com and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is current and saving account? Different between them
  • Ans. 

    Current and saving accounts are types of bank accounts. They differ in terms of usage, interest rates, and minimum balance requirements.

    • Current accounts are primarily used for business transactions while saving accounts are for personal savings.

    • Saving accounts offer higher interest rates than current accounts.

    • Current accounts usually require a higher minimum balance than saving accounts.

    • Saving accounts have limits on t...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read about types of account and insurance products
Focus on current business account
And had some knowledge about yes bank history
Current MD
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Good connection to team members

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication and better cariar, assignment,Hr,and others
Ujjivan small finance bank

AU Small Finance Bank Interview FAQs

How many rounds are there in AU Small Finance Bank Customer Service Manager interview?
AU Small Finance Bank interview process usually has 1 rounds. The most common rounds in the AU Small Finance Bank interview process are One-on-one Round and HR.
How to prepare for AU Small Finance Bank Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at AU Small Finance Bank. The most common topics and skills that interviewers at AU Small Finance Bank expect are Customer Service Management, Operations, Customer Service, Clearing Operations and RTGS.
What are the top questions asked in AU Small Finance Bank Customer Service Manager interview?

Some of the top questions asked at the AU Small Finance Bank Customer Service Manager interview -

  1. DN1/DN2/DN3 REGIST...read more
  2. Intervuers asked to complinac releted qus.like cash management system and how t...read more

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AU Small Finance Bank Customer Service Manager Interview Process

based on 5 interviews

Interview experience

3.4
  
Average
View more

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AU Small Finance Bank Customer Service Manager Salary
based on 189 salaries
₹3 L/yr - ₹7.6 L/yr
9% less than the average Customer Service Manager Salary in India
View more details

AU Small Finance Bank Customer Service Manager Reviews and Ratings

based on 45 reviews

3.8/5

Rating in categories

4.2

Skill development

3.5

Work-life balance

4.0

Salary

3.9

Job security

3.4

Company culture

3.7

Promotions

3.7

Work satisfaction

Explore 45 Reviews and Ratings
Customer Service Manager

Korba,

Bhilai Nagar

3-4 Yrs

₹ 3.5-6 LPA

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