4 AU Small Finance Bank Customer Service Manager Interview Questions & Answers | Complete Prep Guide 2025

AU Small Finance Bank Customer Service Manager Interview Experiences

3 interviews found

Customer Service Manager Interview Questions & Answers

Anonymous

posted on 21 Jan 2025

Interview experience

Bad

Difficulty level

Process Duration

Result

Round 1 - HR

(2 Questions)

Q1. Tell me something about yourself

Ans.

Experienced customer service professional with a passion for helping others and resolving issues efficiently.

Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Proven track record of improving customer satisfaction ratings
Passionate about delivering exceptional service to customers
Received multiple awards for outstanding customer service performance

Answered by AI

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Q2. DN1/DN2/DN3 REGISTER?

Ans.

DN1/DN2/DN3 REGISTER refers to the register where customer details are stored in a customer service system.

DN1/DN2/DN3 REGISTER is where customer information such as contact details, purchase history, and preferences are stored.
It helps customer service representatives access relevant information quickly to provide personalized service.
Examples of information stored in DN1/DN2/DN3 REGISTER include customer name, addres...

Answered by AI

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Customer Service Manager Interview Questions & Answers

Anonymous

posted on 31 May 2024

Interview experience

Average

Difficulty level

Easy

Process Duration

2-4 weeks

Result

Selected

I applied via Referral and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one

(1 Question)

Q1. Why you change the role form backend to front end job and why you choose operation.

Ans. Bank has different department and if you will to work in this sector you have to change the different job role. So you can understand the job better. And in operation as becouse, in operation you get to know more about banking and banking problems that customer facings for your better knowledge.

Answered Anonymously

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Interview Preparation Tips

Interview preparation tips for other job seekers - Fastest growning small finance bank. Great place to work.

Customer Service Manager Interview Questions & Answers

posted on 7 May 2021

Interview Questionnaire

1 Question

Q1. Intervuers asked to complinac releted qus.like cash management system and how to handle financial transaction.

Add your answer

Customer Service Manager Jobs at AU Small Finance Bank

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Customer Service Manager

Korba, Bhilai Nagar

3-4 Yrs

₹ 3.5-6 LPA

Top trending discussions

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Human Resources

21h

a system engineer

Why so many recruiters are bad at their jobs?

It happens to me a lot. I get an email from a recruiter with just the job title and description. I replied, "Thanks, can you tell me the company name and salary?" Most of the time they tell me. But sometimes, they say things like, "It's a company in banking." I ask agai... read more

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Interview questions from similar companies

Assistant Manager Interview Questions & Answers

Ujjivan Small Finance Bank

Anonymous

posted on 6 Apr 2021

I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. As a team leader what is my responsibility & how I manage team & how I achieve targets, my career goals, discipline, about my work experience

Add your answer

Q2. There was 3 interview, I replied them all with honesty, I tell them how I proved myself & how I managed team & achieved given target, I tell them how I improve my team's work culture & discipline

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - There was 3 round interview & they asked many questions but I think main focus if anyone is going for interview..
Communication skills
Be honest, positive & Confident
make sure you know all about your work & responsibilities..

Assistant Manager Interview Questions & Answers

Ujjivan Small Finance Bank

Anonymous

posted on 3 May 2019

I applied via Indeed and was interviewed in Oct 2018. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. My personal background and educational highlights.

View 9 more answers

Interview Preparation Tips

Round: Resume Shortlist
Experience: Relevant Job Experience

General Tips: Read up on the company and their business, get a general idea of how the business work (bigger than your dept. Vise role)
Brush up on the knowledge quoted in your CV.
Be prepared to answer questions on the role you seek (Prepare beforehand what a person in that role is expected to handle)
Skills: Communication, Body Language, Problem Solving, Analytical Skills
Duration: 1-3 Months

Assistant Manager Interview Questions & Answers

ESAF Small Finance Bank

Martin A

posted on 30 Aug 2021

I applied via Company Website and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Tell about yourself

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while describing yourself

Assistant Manager Interview Questions & Answers

Suryoday Small Finance Bank

Anonymous

posted on 16 Sep 2021

I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Currently Shuts all products. Be ready to find a better Role & Job?

Add your answer

Q2. Yes. I'm ready to find a better job.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Better search good job. Why they hire & why they're wasted others time and career don't know. Anybody Interested to join this company please keep back up job also. Job security is very poor.

Assistant Manager Interview Questions & Answers

Utkarsh Small Finance Bank

Anonymous

posted on 14 Aug 2021

I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Functions of HR

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read about kyc

Assistant Manager Interview Questions & Answers

Bandhan Bank

Anonymous

posted on 29 Jul 2021

I applied via Recruitment Consultant and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. 1. Tell about your self 2. Tell about home loan 3. SARFAESI Act

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was conducted through whatsapp call by two members. I am having credit experience in home loan products, so I can able to give answer regarding home loans. Mostly they are asking questions from my answer (SARFAESI Act).

Assistant Manager Interview Questions & Answers

Bandhan Bank

Anonymous

posted on 4 Aug 2021

I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire

4 Questions

Q1. Tell me about yourself?

Add your answer

Q2. Why should we hire you?

Add your answer

Q3. If we relocate you in any part of India, will you be comfortable to work?

Add your answer

Q4. Ever visited any Bandhan Bank office?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be true to yourself and show genuine passion for the job.

AU Small Finance Bank Interview FAQs

How many rounds are there in AU Small Finance Bank Customer Service Manager interview?

AU Small Finance Bank interview process usually has 1 rounds. The most common rounds in the AU Small Finance Bank interview process are One-on-one Round and HR.

How to prepare for AU Small Finance Bank Customer Service Manager interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at AU Small Finance Bank. The most common topics and skills that interviewers at AU Small Finance Bank expect are Customer Service Management, Operations, Customer Service, Banking Operations and Clearing Operations.

What are the top questions asked in AU Small Finance Bank Customer Service Manager interview?

Some of the top questions asked at the AU Small Finance Bank Customer Service Manager interview -

DN1/DN2/DN3 REGIST...read more
Intervuers asked to complinac releted qus.like cash management system and how t...read more

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AU Small Finance Bank Interviews By Designations

Interview Questions for Popular Designations

AU Small Finance Bank Customer Service Manager Interview Process

based on 5 interviews

Interview experience

3.4

Average

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AU Small Finance Bank Customer Service Manager Salary

based on 189 salaries

₹3 L/yr - ₹7.6 L/yr

10% less than the average Customer Service Manager Salary in India

View more details

Customer Service Manager Jobs at AU Small Finance Bank

Customer Service Manager

Korba,

Bhilai Nagar

3-4 Yrs

₹ 3.5-6 LPA

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