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AU Small Finance Bank Customer Service Manager Interview Questions and Answers

Updated 21 Jan 2025

AU Small Finance Bank Customer Service Manager Interview Experiences

3 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    Experienced customer service professional with a passion for helping others and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Proven track record of improving customer satisfaction ratings

    • Passionate about delivering exceptional service to customers

    • Received multiple awards for outstanding customer service performance

  • Answered by AI
  • Q2. DN1/DN2/DN3 REGISTER?
  • Ans. 

    DN1/DN2/DN3 REGISTER refers to the register where customer details are stored in a customer service system.

    • DN1/DN2/DN3 REGISTER is where customer information such as contact details, purchase history, and preferences are stored.

    • It helps customer service representatives access relevant information quickly to provide personalized service.

    • Examples of information stored in DN1/DN2/DN3 REGISTER include customer name, addres...

  • Answered by AI

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Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you change the role form backend to front end job and why you choose operation.
  • Ans. Bank has different department and if you will to work in this sector you have to change the different job role. So you can understand the job better. And in operation as becouse, in operation you get to know more about banking and banking problems that customer facings for your better knowledge.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Fastest growning small finance bank. Great place to work.

Customer Service Manager Interview Questions Asked at Other Companies

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Q3. How to handle customer and dealer channels
Q4. Do you have basic computer knowledge?
Q5. How would you explain how the sky looks like to a blind person?

Interview Questionnaire 

1 Question

  • Q1. Intervuers asked to complinac releted qus.like cash management system and how to handle financial transaction.

Customer Service Manager Jobs at AU Small Finance Bank

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I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. As a team leader what is my responsibility & how I manage team & how I achieve targets, my career goals, discipline, about my work experience
  • Q2. There was 3 interview, I replied them all with honesty, I tell them how I proved myself & how I managed team & achieved given target, I tell them how I improve my team's work culture & discipline

Interview Preparation Tips

Interview preparation tips for other job seekers - There was 3 round interview & they asked many questions but I think main focus if anyone is going for interview..
Communication skills
Be honest, positive & Confident
make sure you know all about your work & responsibilities..

I applied via Indeed and was interviewed in Oct 2018. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. My personal background and educational highlights.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Relevant Job Experience

General Tips: Read up on the company and their business, get a general idea of how the business work (bigger than your dept. Vise role)
Brush up on the knowledge quoted in your CV.
Be prepared to answer questions on the role you seek (Prepare beforehand what a person in that role is expected to handle)
Skills: Communication, Body Language, Problem Solving, Analytical Skills
Duration: 1-3 Months

I applied via Company Website and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while describing yourself

I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Currently Shuts all products. Be ready to find a better Role & Job?
  • Q2. Yes. I'm ready to find a better job.

Interview Preparation Tips

Interview preparation tips for other job seekers - Better search good job. Why they hire & why they're wasted others time and career don't know. Anybody Interested to join this company please keep back up job also. Job security is very poor.

I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Functions of HR

Interview Preparation Tips

Interview preparation tips for other job seekers - Read about kyc

I applied via Recruitment Consultant and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1. Tell about your self 2. Tell about home loan 3. SARFAESI Act

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was conducted through whatsapp call by two members. I am having credit experience in home loan products, so I can able to give answer regarding home loans. Mostly they are asking questions from my answer (SARFAESI Act).

I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself?
  • Q2. Why should we hire you?
  • Q3. If we relocate you in any part of India, will you be comfortable to work?
  • Q4. Ever visited any Bandhan Bank office?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be true to yourself and show genuine passion for the job.
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AU Small Finance Bank Interview FAQs

How many rounds are there in AU Small Finance Bank Customer Service Manager interview?
AU Small Finance Bank interview process usually has 1 rounds. The most common rounds in the AU Small Finance Bank interview process are One-on-one Round and HR.
How to prepare for AU Small Finance Bank Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at AU Small Finance Bank. The most common topics and skills that interviewers at AU Small Finance Bank expect are Customer Service Management, Operations, Customer Service, Banking Operations and Clearing Operations.
What are the top questions asked in AU Small Finance Bank Customer Service Manager interview?

Some of the top questions asked at the AU Small Finance Bank Customer Service Manager interview -

  1. DN1/DN2/DN3 REGIST...read more
  2. Intervuers asked to complinac releted qus.like cash management system and how t...read more

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AU Small Finance Bank Customer Service Manager Interview Process

based on 5 interviews

Interview experience

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AU Small Finance Bank Customer Service Manager Salary
based on 189 salaries
₹3 L/yr - ₹7.6 L/yr
10% less than the average Customer Service Manager Salary in India
View more details

AU Small Finance Bank Customer Service Manager Reviews and Ratings

based on 45 reviews

3.8/5

Rating in categories

4.2

Skill development

3.5

Work-life balance

4.0

Salary

3.9

Job security

3.4

Company culture

3.7

Promotions

3.7

Work satisfaction

Explore 45 Reviews and Ratings
Customer Service Manager

Korba,

Bhilai Nagar

3-4 Yrs

₹ 3.5-6 LPA

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