Ather Energy Senior Service Advisor Interview Questions, Process, and Tips

Q1. All about kia models and features
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Q2. Questions about service intervals
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Q1. How would you calm down a angry customer ?
Ans. 
I would listen to their concerns, empathize with their situation, apologize for any inconvenience, and offer a solution to address their issue.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer by acknowledging their feelings and frustrations

• Apologize sincerely for any inconvenience or misunderstanding

• Offer a solution to address the customer's issue and ensure their satisfaction

• R...read more
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Q2. What all actions will you take to get delight a customer?
Ans. 
To delight a customer, I will actively listen to their concerns, provide personalized solutions, follow up on their experience, and go above and beyond to exceed their expectations.
• Actively listen to the customer's concerns and empathize with their situation

• Provide personalized solutions tailored to the customer's needs and preferences

• Follow up with the customer after the service to ensure satisfaction and address any ...read more
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Q1. Previous question
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Q2. Expected salary
Ans. 
My expected salary is based on my experience, skills, and the industry standard for Service Advisors.
• Consider my years of experience in the automotive industry

• Take into account my certifications and training related to customer service and vehicle maintenance

• Research the average salary range for Service Advisors in this region
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Q1. Salary expectations
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Q2. Work experience
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Q1. Compression ratio of diesel engine
Ans. 
Compression ratio of a diesel engine is the ratio of the volume of the combustion chamber when the piston is at the bottom of its stroke to the volume when the piston is at the top of its stroke.
• Compression ratio is typically higher in diesel engines compared to gasoline engines, ranging from 14:1 to 25:1.

• Higher compression ratios in diesel engines lead to better fuel efficiency and power output.

• Compression ratio is an...read more
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What is the next day paln to achive more and more bikes to come in our workshop.

How to complete the our workshop assignment and good service provide the customers ....