Athenahealth Technology Interview Questions, Process, and Tips

Case Round where a team of 4-5 people are given a problem and asked to solve for a 1 minute elevator pitch. the time provided was 30 minutes.
This exercise is repeated twice over with a feedback session in between. the firm had provided pre-reads for the round. Knowing the content of the reads was essential to get through the discussions in this
round.

This round was about presenting the case analysis provided to the candidate 2 days prior to the interview
A lot of cross product questioning can be expected in this round. Furthermore, the round involved a multi disciplinary assessment of the product. the panel consisted of 1-2 Product heads and lead from product engineering

Q1. - This was a hard grill round (lasting ~2 hours) were the only focus was solving problems and re-solving them as many times as needed. Depending on the candidate's experience this is also used for a stress...read more
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Q1. Why Athena round. Its s short round that lasts 30 minutes or so and its usually conducted by the HR
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Q1. This round was again a problem approach round conducted on a real life problem in healthcare. Part of the round is also a resume round and fitment round.
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Q1. This was the last round after the offer.
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Q1. Resume shortlist
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Q2. Aptitude Questions
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Q3. Can you describe your roles and responsibilities?
Ans. 
As an Issue Resolution Analyst, I identify, analyze, and resolve issues to enhance operational efficiency and customer satisfaction.
• Conduct thorough investigations of reported issues, ensuring all relevant data is collected and analyzed.

• Collaborate with cross-functional teams to develop effective solutions, such as working with IT to fix software bugs.

• Document all findings and resolutions in a clear and concise manner ...read more
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Q4. What achievements did you accomplish in your previous company?
Ans. 
In my previous role, I successfully improved issue resolution processes, enhancing efficiency and customer satisfaction.
• Reduced average resolution time by 30% by implementing a new ticketing system.

• Developed a comprehensive training program for new analysts, increasing team productivity by 20%.

• Collaborated with cross-functional teams to identify and resolve recurring issues, leading to a 15% decrease in customer compla...read more
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Q5. What are the common types of denials that you encounter in medical billing?
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Q6. What can you tell me about Athenahealth?
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Q7. What products does Athena Health offer?
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Q8. What is the description of a customer support role?
Ans. 
A customer support role involves assisting customers with inquiries, resolving issues, and ensuring satisfaction with products or services.
• Responding to customer inquiries via phone, email, or chat.

• Troubleshooting technical issues, such as guiding a user through software problems.

• Providing product information and recommendations based on customer needs.

• Documenting customer interactions and feedback for future reference...read more
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Q9. Write an email for frustrated customer
Ans. 
Craft a professional email addressing a frustrated customer's concerns and offering solutions.
• Start with a warm greeting, e.g., 'Dear [Customer's Name],'

• Acknowledge their frustration, e.g., 'I understand how frustrating this situation must be for you.'

• Apologize sincerely, e.g., 'I sincerely apologize for any inconvenience this has caused.'

• Provide a clear explanation of the issue, e.g., 'We experienced a delay due to un...read more
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Q10. What is the difference between sympathy and empathy?
Ans. 
Sympathy involves feeling for someone, while empathy involves understanding and sharing their feelings.
• Sympathy is feeling pity or sorrow for someone else's misfortune. Example: Saying 'I'm sorry for your loss.'

• Empathy is the ability to understand and share the feelings of another. Example: 'I can imagine how hard this must be for you.'

• Sympathy can create distance, while empathy fosters connection.

• Empathy often involve
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Q11. What are the differences between Medicare and Medicaid?
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Q12. What are the roles and responsibilities involved in issue resolution?
Ans. 
Issue resolution analysts identify, analyze, and resolve problems to ensure smooth operations and customer satisfaction.
• Identify issues: Analyze customer complaints to determine root causes, e.g., a recurring software bug affecting user experience.

• Communicate effectively: Liaise with stakeholders to provide updates and gather necessary information, e.g., regular status reports to management.

• Develop solutions: Collabora...read more
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Q13. What factors influenced your decision to choose Athena?
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Q14. What is the description of revenue cycle management?
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Q15. What are the reasons for claim rejection?
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Q1. How do you resolve critical issues?
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Q2. How do to handle stakeholder's interests?
Ans. 
Handle stakeholder's interests by understanding their needs, communicating effectively, and delivering results.
• Understand the stakeholders' needs and priorities

• Communicate regularly and effectively with stakeholders

• Involve stakeholders in decision-making processes

• Deliver results that align with stakeholders' interests

• Manage expectations and address concerns promptly
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SQL Rank functions.
Python easy to medium DSA programs.
Pyspark Concepts and questions.

Q1. Explain one of your projects in End to End
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Q1. What are some of the analytical functions available in SQL?
Ans. 
Analytical functions in SQL are used to perform calculations on sets of rows.
• Aggregate functions like SUM, AVG, COUNT, MIN, MAX

• Window functions like ROW_NUMBER, RANK, DENSE_RANK, LAG, LEAD

• Ranking functions like NTILE, PERCENT_RANK, CUME_DIST

• Statistical functions like STDDEV, VARIANCE

• String functions like CONCAT, SUBSTRING, TRIM
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It was a HackerRank machine-coding test. 1 medium-level question which was based on activity selection problem and I was given 1 hour along with few objectives which were on RDBMS and cloud

The assignment was to design a solution for a parking lot to make it fully automated by utilizing AI to capture vehicle numbers and calculate parking fees based on entry and exit times.

Q1. HashMap based solution, forgot the exact question but it is of low level difficulty
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Q2. Different basic questions on sorting, data structures, and looping to evaluate basic coding skills on java
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Q3. SQL: to evaluate on aggregate functions, query writing efficiency
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Q1. SQL: Evaluation on aggregate functions and complex query processing
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Q2. Java: Count the frequency of characters/words and sort them based on number of occurrences in descending. Ex: "Sharing interview experience certainly helps others." - Return the maximum number of character...read more
Ans. 
Count the frequency of characters/words and sort them based on number of occurrences in descending order.
• Split the input string into individual words

• Create a map to store the frequency of each character/word

• Sort the map based on the number of occurrences in descending order

• Return the maximum number of characters/words along with the number of occurrences
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Q3. General discussion on API design and questions around it.
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Q1. Cultural fit round - to explain about projects I have worked on and questions around it
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Q1. Senior Director discussion: questions around personality and scenario based questions.
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Q2. Senior Architect: Different design patterns used to design a system. Microservices patterns, retry mechanism, bulk head pattern. Generic discussion on designing a system and questions around it
Ans. 
Design patterns such as microservices, retry mechanism, and bulkhead pattern are used to design a system for scalability, fault tolerance, and resilience.
• Microservices pattern involves breaking down a system into smaller, independent services that communicate through APIs.

• Retry mechanism is used to handle transient failures by automatically retrying failed operations.

• Bulkhead pattern isolates different components of a ...read more
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