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Athenahealth Technology Issue Resolution Analyst Interview Questions and Answers

Updated 30 May 2024

Athenahealth Technology Issue Resolution Analyst Interview Experiences

6 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Aug 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Aptitude Test 

Basic aptitude test that is somewhat okay to be cleared by this round

Round 3 - Assignment 

Basic assignment of US healthcare terms and basic idea how US healthcare works

Round 4 - One-on-one 

(1 Question)

  • Q1. I had two manager rounds which occured one on one
Round 5 - One-on-one 

(4 Questions)

  • Q1. Us healthcare questions
  • Q2. Medicaid and Medicare
  • Q3. Denial management of claims
  • Q4. Contacts between insurances and providers
  • Ans. 

    Contacts between insurances and providers involve communication regarding coverage, claims, and billing.

    • Insurances and providers communicate to verify coverage for services

    • Providers submit claims to insurances for reimbursement

    • Insurances and providers discuss billing and payment issues

    • Contracts between insurances and providers outline terms of reimbursement

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Mar 2023. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Aptitude Test 

Mcq type of questions

Round 3 - Assignment 

Email writting for a scenario

Round 4 - Face to face 

(1 Question)

  • Q1. With manager process related questions
Round 5 - HR 

(1 Question)

  • Q1. Questioned about company
Round 6 - Face to face 

(1 Question)

  • Q1. Another manager.. questioned about our company skills and all that

Issue Resolution Analyst Interview Questions Asked at Other Companies

Q1. Contacts between insurances and providers
Q2. Denial management of claims
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

General aptitude test
Verbal
Numerical
Non verbal

Round 3 - Technical 

(1 Question)

  • Q1. Basic question on the US Healthcare system? Diff between US healthcare and Indian healthcare system?
Round 4 - HR 

(2 Questions)

  • Q1. Why do you want to work for our company?
  • Q2. Strengths and weakness?

Interview Preparation Tips

Interview preparation tips for other job seekers - one day before the interview read about the US healthcare system.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.

Round 1 - Aptitude Test 

It was very simple. Just be cool and attend the interview.

Interview Preparation Tips

Interview preparation tips for other job seekers - Have strong knowledge about denial management.

Athenahealth Technology interview questions for designations

 Analyst

 (1)

 Integration Analyst

 (3)

 Operations Analyst

 (2)

 Senior Analyst

 (1)

 Product Support Analyst

 (1)

 Senior Clinical Quality Analyst

 (1)

 Senior Medical Coding Analyst

 (1)

 Business Analyst and Product Owner

 (1)

Interview Questionnaire 

1 Question

  • Q1. Tell me about your slef. Why did you choose this job. How much you expect for the position you applied. What is previous job and what did you do there.
  • Ans. Answer all with your experience.
  • Answered Anonymously

I applied via Company Website and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What do know about athena

Interview Preparation Tips

Interview preparation tips for other job seekers - F2F interview about 3 rounds

Issue Resolution Analyst Jobs at Athenahealth Technology

View all

Interview questions from similar companies

I was interviewed before Jun 2016.

Interview Questionnaire 

6 Questions

  • Q1. What is a bond? What are different types of bonds?
  • Ans. 

    A bond is a debt security that represents a loan made by an investor to a borrower.

    • Bonds are issued by governments, municipalities, and corporations.

    • They are used to raise capital and finance projects.

    • Different types of bonds include government bonds, corporate bonds, municipal bonds, and convertible bonds.

    • Government bonds are issued by national governments and are considered low-risk.

    • Corporate bonds are issued by comp...

  • Answered by AI
  • Q2. Tell us something about your specialisation subjects of BBA
  • Ans. 

    My specialisation subjects in BBA include marketing, finance, human resource management, and operations management.

    • Marketing involves understanding consumer behavior and creating strategies to promote products or services.

    • Finance focuses on managing funds, investments, and financial planning.

    • Human resource management deals with recruiting, training, and managing employees.

    • Operations management involves overseeing produ...

  • Answered by AI
  • Q3. Which is your favourite subject? Describe about it
  • Ans. 

    My favorite subject is history because I enjoy learning about past events and how they have shaped the world we live in today.

    • I find studying different time periods and cultures fascinating

    • I enjoy analyzing historical documents and artifacts

    • I like understanding how historical events have influenced current societies and politics

  • Answered by AI
  • Q4. Are you comfortable in night shifts
  • Ans. 

    Yes, I am comfortable with night shifts as I have prior experience working in night shifts.

    • I have previous experience working night shifts in my previous job.

    • I am able to adjust my sleep schedule to accommodate night shifts.

    • I understand the importance of being alert and focused during night shifts.

    • I am willing to work night shifts if required for the role.

  • Answered by AI
  • Q5. What are your hobbies
  • Ans. 

    My hobbies include hiking, painting, and playing the guitar.

    • Hiking: I enjoy exploring nature trails and challenging myself physically.

    • Painting: I find relaxation and creativity in expressing myself through art.

    • Playing the guitar: I love learning new songs and improving my musical skills.

  • Answered by AI
  • Q6. Where do your parents and siblings work
  • Ans. 

    My parents work in education and my siblings work in finance and healthcare.

    • Parents work in education

    • Siblings work in finance and healthcare

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: In this round there was an online test which had objective and subjective questions regarding the mentioned sections.
Duration: 1 hour
Total Questions: 30

Round: Technical Interview
Experience: The interviewer asked such questions about my graduation subjects and a little about how familiar I am of the work the company deals in.

Round: HR Interview
Experience: This round had the HR person ask general questions about my hobbies and about my family background and also told me about the company, its culture and the salary structure

College Name: Maharaja Surajmal Institute Of Technology

I applied via Campus Placement

Interview Preparation Tips

Round: Resume Shortlist
Experience: 15 people were short listed from the entire lot.
Tips: High CGPA or course in R programming will be helpful in getting shortlisted.

Round: Telephonic interview
Experience: general HR questions like describe yourself was asked. I was questioned on my tennis knowledge (extra curricular) and detailed description of intern too.
Tips: Be thorough with your resume from start to end and you should be able to explain what you did in interview.

Round: Test
Experience: Difficult questions related to data interpretation mixed with probability were asked to solve within 7 minutes. One guess-estimate question and one case study type problem were asked to be solved within 23 minutes.
Tips: calculations should be done fast and assumptions properly written.
Duration: 30 minutes
Total Questions: 6

General Tips: Be very thorough with your resume and some general HR questions.
Skill Tips: Be calm and not get tensed is a must,
Skills: Analyzing And Problem Solving Skills
Duration: 2
College Name: IIT Madras
Motivation: This is a very diverse company and major attraction is that it applies decision analytics to solve business problems. Being interested in a finance and coding a bit, this profile seemed the right fit.
Funny Moments: I was quizzed on my knowledge of tennis like how many Grand slam has Leander paes won and what was the semi final score of US open.

I applied via Campus Placement

Interview Preparation Tips

Round: Resume Shortlist
Experience: Based on whether you have experience in analytics, maths or programming.
Tips: If you're serious about EXL, work on a data science project, intern or take up a few courses in data science. Probability and Statistics is a 'must do course'.

Round: Test
Experience: Had 4 questions. One was based on probabilty, another was a puzzle, a data interpretation question and finally a case study question, involving a bit of guesstimate analysis.
Tips: Be strong in probability and puzzles. Do one or two cases with a friend while preparing for any kind of internship.

Round: Group Discussion
Experience: No group discussion

Round: HR Interview
Experience: I was asked about myself, my interest areas, the reason for applying for EXL. That was pretty much it
Tips: Be thorough and genuine with all kinds of HR questions

Duration: 2
College Name: IIT Madras

Interview Questionnaire 

1 Question

  • Q1. Derivatives Difference between reserve and provision Reasons for intercompany differences Deferred tax meaning Way of creating deferred tax assets and liability How we can write-off deferred tax asset
  • Ans. 

    The difference between reserve and provision, reasons for intercompany differences, deferred tax meaning, creating deferred tax assets and liabilities, and writing off deferred tax assets.

    • Reserve is an appropriation of profits for a specific purpose, while provision is a charge against profits for an anticipated expense.

    • Intercompany differences can arise due to different accounting policies, timing differences, or erro...

  • Answered by AI

Interview Preparation Tips

Round: Ops round
Experience: They asked questions about stability
How you manage your team they have given me various examples

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Athenahealth Technology Interview FAQs

How many rounds are there in Athenahealth Technology Issue Resolution Analyst interview?
Athenahealth Technology interview process usually has 4 rounds. The most common rounds in the Athenahealth Technology interview process are Aptitude Test, Resume Shortlist and HR.
How to prepare for Athenahealth Technology Issue Resolution Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Athenahealth Technology. The most common topics and skills that interviewers at Athenahealth Technology expect are US Healthcare, Customer Service, AR Calling, Denial Management and Issue resolution.
What are the top questions asked in Athenahealth Technology Issue Resolution Analyst interview?

Some of the top questions asked at the Athenahealth Technology Issue Resolution Analyst interview -

  1. Contacts between insurances and provid...read more
  2. Denial management of cla...read more
  3. I had two manager rounds which occured one on ...read more

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Athenahealth Technology Issue Resolution Analyst Interview Process

based on 4 interviews

2 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
View more

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Athenahealth Technology Issue Resolution Analyst Salary
based on 162 salaries
₹3 L/yr - ₹7 L/yr
11% more than the average Issue Resolution Analyst Salary in India
View more details

Athenahealth Technology Issue Resolution Analyst Reviews and Ratings

based on 19 reviews

4.3/5

Rating in categories

4.2

Skill development

3.6

Work-life balance

4.0

Salary

4.5

Job security

4.5

Company culture

3.5

Promotions

4.0

Work satisfaction

Explore 19 Reviews and Ratings
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