Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Ascendum KPS Team. If you also belong to the team, you can get access from here

Ascendum KPS Verified Tick

Compare button icon Compare button icon Compare
4.1

based on 240 Reviews

Filter interviews by

Ascendum KPS Customer Support Executive Interview Questions and Answers

Updated 29 Nov 2023

Ascendum KPS Customer Support Executive Interview Experiences

1 interview found

Customer Support Executive Interview Questions & Answers

user image Dhruval Gajjar

posted on 29 Nov 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Just experience
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. Just time flexibility
    • Add your answer

Top trending discussions

View All
Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
Got a question about Ascendum KPS?
Ask anonymously on communities.

Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Udaan user image Anonymous

posted on 8 Aug 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with a background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries, complaints, and technical issues

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

    • Answered by AI
    Add your answer
  • Q2. How can you handle frustrated customers
  • Ans. 

    I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.

    • Listen actively to understand their concerns

    • Empathize with their emotions and show understanding

    • Offer solutions or alternatives to resolve their issues

    • Remain calm and professional throughout the interaction

    • Follow up to ensure the problem is resolved to their satisfaction

    • Answered by AI
    Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join our company
  • Ans. 

    I am impressed by your company's reputation for excellent customer service and innovative solutions.

    • Your company has a strong reputation for providing excellent customer service

    • I am excited about the opportunity to work with a company that values innovation and creativity

    • I believe that my skills and experience align well with the values and goals of your company

    • Answered by AI
    Add your answer
  • Q2. Where can we see you in next 2 years if given an opportunity
  • Ans. 

    In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.

    • Continuing to provide excellent customer service and resolving issues efficiently

    • Taking on leadership roles within the customer support team

    • Participating in training programs to enhance my skills and knowledge

    • Contributing innovative ideas to improve custo...

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

BA Continuum user image Anonymous

posted on 15 Nov 2022

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Easy to clear and nothing to worry

Round 3 - Aptitude Test 

Easy to clear and nothing to worry

Round 4 - HR 

(3 Questions)

  • Q1. What was last salary
    • Add your answer
  • Q2. Where do you stay and what is your current location
    • Add your answer
  • Q3. How much salary so you expect
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack and nothing to worry. I will join for sure

Customer Support Executive Interview Questions & Answers

XL Dynamics user image Anonymous

posted on 23 Sep 2022

I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Easy to crack but i would suggest dont go for this company

Round 2 - One-on-one 

(2 Questions)

  • Q1. Easy to crack just basic questions. But i would suggest dont go for this company. You won't even know when they will sac you.
    • Add your answer
  • Q2. Introduction and work experience
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion round
    • Add your answer
  • Q2. Salary discussion , final round
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Go for any company but don't go for XL Dynamics worst job security with worst work culture.

Customer Service Executive Interview Questions & Answers

Aditya Birla Health Insurance Co user image Anonymous

posted on 31 May 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Were do you see your self in next 5 year
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for interview

Customer Service Officer Interview Questions & Answers

Cargill user image Anonymous

posted on 14 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Why would you like to work at Cargill?
    • Add your answer
  • Q2. What skills do you think a customer service officer should have?
    • Add your answer
Round 2 - Case Study 

They put you into a scenario that could be real and could happen in your daily work day and want to see how you'd resolve it.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself

Customer Service Executive Interview Questions & Answers

Bharti AXA Life Insurance user image swati kumari

posted on 16 Apr 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Case Study 

I was asked if you are about to complete your daily banking but there you found a shortage of 2000/- rs out of total amout how will you manage.

Round 3 - HR 

(5 Questions)

  • Q1. Share details of your previous job.
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. What is your family background?
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and go through Grabing knowledge.

Customer Service Associate Interview Questions & Answers

Hero FinCorp user image Anonymous

posted on 11 Sep 2020

I applied via Referral and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Asked about operations process in banks
    • Add your answer
  • Q2. Availability in the weekends
  • Ans. 

    I am available to work on weekends.

    • I have no prior commitments on weekends.

    • I understand the importance of weekend availability in customer service.

    • I am willing to work flexible hours on weekends.

    • I have worked in jobs before that required weekend availability.

    • I am excited to be part of a team that values weekend availability.

    • Answered by AI
    Add your answer
  • Q3. Complete Process of operations from file checking to how to give services to the customers
  • Ans. 

    The process involves file checking, understanding customer needs, providing solutions, and follow-up.

    • Check files for accuracy and completeness

    • Understand customer needs and requirements

    • Provide solutions and options to customers

    • Follow-up with customers to ensure satisfaction

    • Maintain records and documentation of customer interactions

    • Answered by AI
    Add your answer
  • Q4. About the organisation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be knowledgeable and relax ...Do not say no to any work

Customer Support Executive Interview Questions & Answers

Udaan user image SYED NAYEEMUDDIN

posted on 23 Dec 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Will check your language skills
    • Add your answer
  • Q2. Screening oif your resume
    • Add your answer
Round 3 - Aptitude Test 

Typeing test was given speed of minimum 29/wp with 98% of accuracy

Round 4 - HR 

(3 Questions)

  • Q1. General questions like experience
    • Add your answer
  • Q2. How you will manage cold calls
  • Ans. 

    I will start with a friendly introduction and try to understand their needs before pitching my product/service.

    • Introduce myself and the company

    • Ask if they have a few minutes to talk

    • Try to understand their needs and requirements

    • Pitch my product/service accordingly

    • Handle objections and provide solutions

    • Thank them for their time and follow up if necessary

    • Answered by AI
    Add your answer
  • Q3. And about your speeking skils
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the process will be done on same day, for me it took 4hrs

Customer Support Executive Interview Questions & Answers

BA Continuum user image Anonymous

posted on 15 Nov 2022

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Aptitude Test 

Easy to clear and nothing to worry

Round 3 - Aptitude Test 

Easy to clear and nothing to worry

Round 4 - HR 

(3 Questions)

  • Q1. What was last salary
    • Add your answer
  • Q2. Where do you stay and what is your current location
    • Add your answer
  • Q3. How much salary so you expect
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack and nothing to worry. I will join for sure
More about working at Ascendum KPS

Ascendum KPS Interview FAQs

How many rounds are there in Ascendum KPS Customer Support Executive interview?
Ascendum KPS interview process usually has 3 rounds. The most common rounds in the Ascendum KPS interview process are Resume Shortlist, HR and Behavioral.
What are the top questions asked in Ascendum KPS Customer Support Executive interview?

Some of the top questions asked at the Ascendum KPS Customer Support Executive interview -

  1. Just time flexibil...read more
  2. Just experie...read more

Tell us how to improve this page.

Ascendum KPS Interviews By Designations

Interview Questions for Popular Designations

Customer Support Executive Interview Questions from Similar Companies

Tech Mahindra Customer Support Executive Interview Questions
3.6
 • 88 Interviews
Wipro Customer Support Executive Interview Questions
3.7
 • 9 Interviews
Accenture Customer Support Executive Interview Questions
3.9
 • 9 Interviews
TCS Customer Support Executive Interview Questions
3.7
 • 6 Interviews
Infosys Customer Support Executive Interview Questions
3.7
 • 5 Interviews
Cognizant Customer Support Executive Interview Questions
3.8
 • 4 Interviews
Udaan Customer Support Executive Interview Questions
4.0
 • 3 Interviews
HCLTech Customer Support Executive Interview Questions
3.5
 • 2 Interviews
Capgemini Customer Support Executive Interview Questions
3.8
 • 2 Interviews
IBM Customer Support Executive Interview Questions
4.1
 • 1 Interview
View all

Ascendum KPS Customer Support Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-Life balance

5.0

Salary & Benefits

5.0

Job Security

5.0

Company culture

4.0

Promotions/Appraisal

5.0

Work Satisfaction

Explore 1 Review and Rating
Ascendum KPS Salaries in India
Process Associate
227 salaries
unlock blur

₹1.5 L/yr - ₹4.5 L/yr

Executive Accountant
58 salaries
unlock blur

₹2.2 L/yr - ₹6 L/yr

Senior Process Associate
30 salaries
unlock blur

₹2.4 L/yr - ₹4 L/yr

Quality Associate
21 salaries
unlock blur

₹2.1 L/yr - ₹3.7 L/yr

Assistant Manager
20 salaries
unlock blur

₹5 L/yr - ₹18 L/yr

Explore more salaries
Compare Ascendum KPS with

TCS

3.7
Compare

Infosys

3.7
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview