Amicus ITS Service Desk Analyst Interview Questions and Answers

Self introduction
Next assessment if select in first round

Versant round..consists of voice test, typing, mail writing

Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
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Q1. Why should we hire you?
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
• I have X years of experience in customer service roles, where I have consistently received positive feedback from customers.

• I am a great listener and problem-solver, able to quickly address customer concerns and provide effective solutions.

• I am highly organized and detail-oriented, ensuring that all custo...read more
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Q2. Tell me about yourself in detail.
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers with patience and empathy

• Proficient in using CRM systems and resolving technical issues

• Received multiple awards for outstanding customer satisfaction ratings
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Q1. How long will you sustain in this company?
Ans. 
I plan to sustain in this company for the long term, as I am committed to growing with the organization and contributing to its success.
• I am dedicated to my career and value stability in my job.

• I see potential for growth and development within the company.

• I believe in the company's values and mission, and want to be a part of its future success.
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Q2. There are 10 working hours so how will you manage your work-life balance?
Ans. 
I believe in setting boundaries and prioritizing tasks to ensure a healthy work-life balance.
• Prioritize tasks based on urgency and importance

• Set boundaries by establishing specific work hours and sticking to them

• Delegate tasks when necessary to avoid burnout

• Schedule regular breaks to recharge and avoid stress

• Engage in activities outside of work that bring joy and relaxation, such as hobbies or exercise
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Q1. Basic python like GIL, multithreading, etc..
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Take assignment of 20 minutes

Aptitude test in which 20 questions

Q1. Simple tech questions cloud is more specific
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Q2. Hr interview too. salary compensation and package discussion
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Aptitude based questions in 30 mins

2 Coding related questions in 30 mins

Q1. Tell me about yourself
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Q2. Strengths and weaknesses
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Basics of your working to check your confidence and knowledge.

Q1. Deep interview questions from your resume and according to required profile
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Q1. Introduction and salary discussion
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