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Hexaware Technologies Customer Service Executive Interview Questions and Answers

Updated 29 Jul 2024

Hexaware Technologies Customer Service Executive Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping customers.

    • I have X years of experience in customer service roles, where I have consistently received positive feedback from customers.

    • I am a great listener and problem-solver, able to quickly address customer concerns and provide effective solutions.

    • I am highly organized and detail-oriented, ensuring that all custo...

  • Answered by AI
  • Q2. Tell me about yourself in detail.
  • Ans. 

    Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers with patience and empathy

    • Proficient in using CRM systems and resolving technical issues

    • Received multiple awards for outstanding customer satisfaction ratings

  • Answered by AI
Round 2 - Behavioral 

(2 Questions)

  • Q1. How long will you sustain in this company?
  • Ans. 

    I plan to sustain in this company for the long term, as I am committed to growing with the organization and contributing to its success.

    • I am dedicated to my career and value stability in my job.

    • I see potential for growth and development within the company.

    • I believe in the company's values and mission, and want to be a part of its future success.

  • Answered by AI
  • Q2. There are 10 working hours so how will you manage your work-life balance?
  • Ans. 

    I believe in setting boundaries and prioritizing tasks to ensure a healthy work-life balance.

    • Prioritize tasks based on urgency and importance

    • Set boundaries by establishing specific work hours and sticking to them

    • Delegate tasks when necessary to avoid burnout

    • Schedule regular breaks to recharge and avoid stress

    • Engage in activities outside of work that bring joy and relaxation, such as hobbies or exercise

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your answer they will try to change your answers
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Experience family 3 months no leave
  • Q2. Name education experiance speking skill
  • Q3. Your skill cheq for this interveiw
Round 3 - HR 

(5 Questions)

  • Q1. Salary related for this job
  • Q2. Why come this job from bpo
  • Q3. Whats the bpo meaning of your
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • BPO refers to the practice of contracting specific business processes to a third-party service provider.

    • It involves outsourcing non-core functions such as customer service, technical support, data entry, and more.

    • BPO companies help organizations streamline operations, reduce costs, and improve efficiency.

    • For example, a company may outsource its customer service department to ...

  • Answered by AI
  • Q4. Family related q for the whole interveiw
  • Q5. End of the question for h

Interview Preparation Tips

Interview preparation tips for other job seekers - Going interview for formal and be positive all experience share this interview

Customer Service Executive Interview Questions Asked at Other Companies

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Q1. How u deal to the customer if he get non veg food instead of veg ... read more
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Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Previous experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Have good communication
Interpersonal skills

Customer Service Executive Jobs at Hexaware Technologies

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What people are saying about Hexaware Technologies

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Interview questions from similar companies

I applied via Referral and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Related to AR profile like on denials in medical billing
  • Q2. Related my previous experience
  • Q3. Stability

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident & positive whoever face your interview

I applied via Recruitment Consulltant and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Personal details asked.
  • Q2. How did I get to know about the job opportunity
Round 2 - One-on-one 

(3 Questions)

  • Q1. Every question possible.
  • Q2. I was asked about Salary expectation.
  • Q3. Can I join immediately

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to have fun and don't want job security,then one can work there.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

English, Mathematics, Computers

Round 3 - One-on-one 

(1 Question)

  • Q1. All about your previous experience, why do you want to join Optum, understanding of claims and healthcare.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and good luck. Prepare yourself well for aptitude test.

Interview Questionnaire 

3 Questions

  • Q1. They asked to tell something about myself it's a general question..
  • Q2. Why did you quit your previous job
  • Q3. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Depending on our necessity and need we should handle the interview situation.... All the best to all.....
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tel me about self experience, looking for communication
  • Q2. Previous experience ,where r u coming from
  • Q3. Nothing salary discussion
Round 3 - Group Discussion 

General topic continues speaking expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - They looking for excellent communication, looking for Chennai candidate
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Included math,english, reasoning

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about health insurance
  • Q2. Why we hire you
  • Ans. 

    I bring a unique combination of experience, skills, and leadership qualities that will drive success for the company.

    • Proven track record of successfully leading teams and achieving business goals

    • Strong strategic planning and decision-making skills

    • Excellent communication and interpersonal abilities

    • Innovative thinker with a focus on driving growth and profitability

    • Passionate about driving organizational success and foste

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive in front of interviewer

I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve your communication skills

Hexaware Technologies Interview FAQs

How many rounds are there in Hexaware Technologies Customer Service Executive interview?
Hexaware Technologies interview process usually has 2-3 rounds. The most common rounds in the Hexaware Technologies interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for Hexaware Technologies Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Hexaware Technologies. The most common topics and skills that interviewers at Hexaware Technologies expect are Customer Service, International Voice Process, Inbound Process, Customer Handling and voice process.
What are the top questions asked in Hexaware Technologies Customer Service Executive interview?

Some of the top questions asked at the Hexaware Technologies Customer Service Executive interview -

  1. Whats the bpo meaning of y...read more
  2. Experience family 3 months no le...read more
  3. Family related q for the whole interv...read more

Tell us how to improve this page.

Hexaware Technologies Customer Service Executive Interview Process

based on 11 interviews

Interview experience

3.7
  
Good
View more
Join Hexaware Technologies Experience the impact across your digital ecosystem and beyond.
Hexaware Technologies Customer Service Executive Salary
based on 389 salaries
₹1 L/yr - ₹4.1 L/yr
20% less than the average Customer Service Executive Salary in India
View more details

Hexaware Technologies Customer Service Executive Reviews and Ratings

based on 112 reviews

3.4/5

Rating in categories

3.2

Skill development

3.1

Work-life balance

3.1

Salary

2.9

Job security

3.1

Company culture

2.8

Promotions

3.1

Work satisfaction

Explore 112 Reviews and Ratings
Customer Service Executive

Thane,

Navi Mumbai

+1

0-5 Yrs

₹ 1-3.5 LPA

Customer Service Executive

Navi Mumbai

0-4 Yrs

₹ 1-3.75 LPA

Customer Service Executive || US Background verification

Thane,

Navi Mumbai

+1

0-5 Yrs

₹ 1-3.5 LPA

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