American Express Senior Process Manager Interview Questions and Answers

Q1. 1. Basic details
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Q1. Basic insurance details
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Q2. 2.Company business
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Q1. What is transaction monitoring
Ans. 
Transaction monitoring is the process of reviewing and analyzing transactions to detect suspicious activity or compliance violations.
• Monitoring financial transactions for signs of money laundering or fraud

• Identifying unusual patterns or behaviors in transactions

• Ensuring compliance with regulations and policies

• Using software tools to automate the monitoring process

• Taking action on flagged transactions, such as investiga
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Q2. What is SAR and explain about outgoing wires
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SAR stands for Suspicious Activity Report. Outgoing wires refer to electronic transfers of funds from one account to another.
• SAR is a report filed by financial institutions to report suspicious activities that may indicate money laundering or other illegal activities.

• Outgoing wires are electronic transfers of funds initiated by a customer to send money to another account.

• Financial institutions monitor outgoing wires to...read more
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Q1. Prior experience
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Q2. Corporate action
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Q1. Prior relevant experience
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Q2. Process knowledge
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Q1. Accounting questions
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Q2. General questions
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Q1. Give an example of good customer service.
Ans. 
A good example of customer service is when a representative goes above and beyond to resolve a customer's issue with empathy and efficiency.
• Listening actively to the customer's concerns

• Offering personalized solutions

• Following up to ensure satisfaction
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Q2. Give an example of bad customer service.
Ans. 
Being ignored by a customer service representative when seeking assistance.
• Long wait times on hold without any updates or assistance

• Rude or dismissive behavior from customer service representatives

• Lack of follow-up or resolution to customer inquiries or complaints
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Q3. Give an instance of managing a difficult situation in your life and you handled it successfully.
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Q4. Give an example of your biggest regret so far.
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Q1. Reasons for choosing this company.
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Q2. Reasons for gap in career.
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45 mins test for capital market, fund accounting

Q1. Personal experience and information
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Q2. How well we can be flexible to work
Ans. 
Flexibility is crucial in adapting to changing work environments and tasks.
• Being open to taking on new tasks or projects

• Adapting to changes in work schedules or priorities

• Willingness to work in different departments or teams

• Ability to multitask and prioritize effectively

• Demonstrating a positive attitude towards change and challenges
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Q1. Where do you to see yourself in the next five years
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