Amazon Technical Operations Analyst Interview Questions and Answers

Q1. Do RCA on why tides dropped in the last month for Uber?
Ans. 
The drop in tides for Uber may be due to various factors such as changes in demand, competition, pricing strategies, or external market conditions.
• Conduct a thorough analysis of Uber's recent marketing and promotional activities to see if there were any changes that may have affected demand.

• Evaluate the competitive landscape to see if there have been any new entrants or changes in existing competitors' strategies.

• Revie...read more
Answered by AI
Add your answer

Random case study on user acquisition

Panel asked about case study

Q1. Tell me about your self ?
Add your answer
Q2. Why do you think this profile suites you ?
Add your answer
Q3. What do you know about Ambition Box ?
Ans. 
Ambition Box is a platform where employees can anonymously review their companies and share insights about their work culture.
• Ambition Box is a website where employees can review companies they have worked for.

• It provides insights into company culture, salaries, interviews, and more.

• Employers can also use Ambition Box to showcase their company culture and attract top talent.
Answered by AI
Add your answer

Q1. Tell me about yourself ?
Add your answer
Q2. Real time scenario was given how will you respond if company asks you to delete a negative review ?
Add your answer

Q1. Describe your job profile
Add your answer
Q2. Why do you want to leave
Add your answer

Accounting entries, mutual fund, Hegde fund, NAV calculation, about company

Q1. Hedge funds and reconciliation
Add your answer

Q1. General breifing and experience
Add your answer

Q1. Project related experience
Add your answer

Q1. Payments operation and partnership related questions
Add your answer

Q1. Head of operations
Add your answer

Q1. Technical domain related questions
Add your answer

These were some quants questions which might need some understanding of Demand and Supply of Driver Partners. Some definitions one might need to know are of Supply Hours, Active Vehicles, Active Driver, Active Riders, Driver Lifecycle, Rider Lifecycle etc.

Q1. What are the metrics you would measure for a newly setup Airtel Customer Care Center? What is the reason for choosing these metrics?
Ans. 
Metrics for a newly setup Airtel Customer Care Center
• Average response time for customer queries

• Customer satisfaction score

• Number of resolved complaints per day

• Employee productivity and efficiency

• Call abandonment rate

• First call resolution rate
Answered by AI
Add your answer
Q2. How will you measure the performance of your customer care executive ? What targets would you choose and why?
Ans. 
Performance of customer care executive can be measured through various targets such as response time, customer satisfaction scores, resolution rate, and adherence to company policies.
• Measure response time to customer inquiries or issues to ensure timely assistance.

• Track customer satisfaction scores through surveys or feedback forms to gauge effectiveness of interactions.

• Monitor resolution rate to see how efficiently is...read more
Answered by AI
Add your answer
Q3. How will you deal with a low performing member in high performing team? What actions would you take and why ?
Ans. 
I would address the issue through coaching, training, setting clear expectations, and monitoring progress.
• Have a one-on-one conversation with the team member to discuss performance issues and understand any underlying reasons.

• Provide additional training or resources to help improve the team member's performance.

• Set clear performance expectations and goals for the team member to work towards.

• Regularly monitor and provid...read more
Answered by AI
Add your answer