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Amazon Customer Support Associate Interview Questions, Process, and Tips
Top Amazon Customer Support Associate Interview Questions and Answers
- Q1. What are the interests of employees in the workplace?
- Q2. If the Candidate is comfortable with the shifts
- Q3. What is Amazon?
Amazon Customer Support Associate Interview Experiences
31 interviews found
Anonymous
(1 Question)
- Q1. Introduced your self and experience
Selected
(2 Questions)
- Q1. Introduce yourself?
- Q2. Speak on any topic of your choice for 1 minute.
Interview Preparation Tips
Taylor
(1 Question)
- Q1. Introduce yourself
(1 Question)
- Q1. Your favourite cartoon and why
Interview Preparation Tips
They just checked your fluency over English and how confident you were.
What people are saying about Amazon
I applied via Referral and was interviewed in Apr 2023. There were 5 interview rounds.
(1 Question)
- Q1. What is Amazon?
- Ans.
Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded in 1994 by Jeff Bezos
Started as an online bookstore and expanded to sell a wide range of products
Offers services such as Amazon Prime, Amazon Web Services, and Amazon Music
Employs over 1 million people worldwide
Known for its customer-centric approach and fast delivery
Has a mar
(1 Question)
- Q1. What is Amazon work?
- Ans.
Amazon work refers to the various job opportunities available at Amazon, a multinational technology company.
Amazon work includes a wide range of roles such as customer support, software development, logistics, and marketing.
Employees at Amazon are expected to work in a fast-paced and dynamic environment, with a focus on customer satisfaction.
Amazon offers competitive salaries, benefits, and opportunities for career gro...
(2 Questions)
- Q1. Why are you joined the Amazon ?
- Ans.
I joined Amazon because of its reputation as a customer-centric company and its commitment to innovation and growth.
Amazon is known for its customer-centric approach, which aligns with my passion for providing excellent customer support.
I was attracted to Amazon's commitment to innovation and its focus on constantly improving the customer experience.
Amazon's growth and global presence provide exciting opportunities for...
- Q2. Why did you join Amazon?
- Ans.
I joined Amazon because of its reputation as a customer-centric company and its focus on innovation and growth.
I was attracted to Amazon's customer-centric approach, which aligns with my passion for providing excellent customer service.
Amazon's commitment to innovation and constantly improving its products and services was a major draw for me.
The company's strong growth and global presence also appealed to me, as it of...
(1 Question)
- Q1. Whose name of Amazon founder ?
- Ans.
The name of the Amazon founder is Jeff Bezos.
The founder of Amazon is Jeff Bezos.
Jeff Bezos started Amazon in 1994.
Jeff Bezos is one of the richest people in the world.
Skills evaluated in this interview
Amazon interview questions for designations
I applied via Walk-in and was interviewed in Jul 2023. There were 3 interview rounds.
Cognitive Ability, Verbal Reasoning, Reading & Comprehension
Call Handling, Customer Service, Problem Solving Ability
(1 Question)
- Q1. Role fitment, Strengths & Weaknesses, Experience
I applied via Naukri.com and was interviewed in Oct 2023. There was 1 interview round.
(2 Questions)
- Q1. What did you do for living
- Q2. Looking forward it
Customer Support Associate Jobs at Amazon
Selected
I applied via Naukri.com and was interviewed in Aug 2023. There were 2 interview rounds.
The exam was based on english speaking (pronunciation is the vital key), identifying errors in sentence, listening, typing speed and there were behavioral testing questions too etc.
(1 Question)
- Q1. Self introduction, hobbies, favorite place and why, experience on recently visited place
Sherine Sam
Selected
I applied via Campus Placement and was interviewed in Sep 2023. There were 2 interview rounds.
The test itself consist of 5 rounds
(1 Question)
- Q1. Describe your locality
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.
It's very easy to understand and analyse questions
Ask about many online marketing
Interview Preparation Tips
- Online Marketing
- sales tax
Selected
I applied via Company Website and was interviewed before May 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell me about yourself the basic other questions
- Q2. If the Candidate is comfortable with the shifts
- Ans.
Yes, I am comfortable with working different shifts as required for the role.
I am flexible with my schedule and can adapt to different shifts easily.
I understand the importance of being available during peak hours for customer support.
I have previous experience working in shifts and have no issues with it.
I am willing to work weekends and holidays if needed for the job.
- Q3. Rotational week off
- Q4. Salary discussion
- Q5. Good internet speed
Interview Preparation Tips
Amazon Interview FAQs
The duration of Amazon Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview Questions for Popular Designations
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Amazon Customer Support Associate Interview Process
based on 36 interviews
3 Interview rounds
- HR Round - 1
- HR Round - 2
- HR Round - 3
Interview Questions from Similar Companies
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Amazon Customer Support Associate Reviews and Ratings
based on 183 reviews
Rating in categories
|
Customer Service Associate
4.2k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Transaction Risk Investigator
3.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Associate
2.8k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Associate
2.5k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Program Manager
2.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
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