Amazon Customer Service Officer Interview Questions and Answers

Aptitude test with typing.

Q1. Why you want to work with Groupon?
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Q2. Last role where you face challenges?
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Round duration - 60 Minutes
Round difficulty - Easy

Q1. 
Find the k-th Node from the End of a Linked List
Given the head node of a singly linked list and an integer 'k', this problem requires you to determine the value at the k-th node from the end of the linke...read more
Ans. 
To find the k-th node from the end of a linked list, iterate through the list to determine the size, then traverse again to reach the k-th node from the end.
• Iterate through the linked list to determine its size.

• Calculate the position of the k-th node from the end based on the size of the list.

• Traverse the list again to reach the k-th node from the end.

• Return a pointer to the k-th node from the end.
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Round duration - 60 Minutes
Round difficulty - Easy

High level System Design

Q1. Can you design a system like Uber, explaining the various components and architecture involved?
Ans. 
Designing a system like Uber involves components like user app, driver app, server, database, and algorithms for matching and routing.
• User app for booking rides and tracking

• Driver app for accepting rides and navigation

• Server for handling requests and communication between apps

• Database for storing user, driver, and ride information

• Algorithms for matching riders with drivers and routing
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Round duration - 45 minutes
Round difficulty - Easy

Basic HR questions

Round duration - 60 Minutes
Round difficulty - Medium

This was a Data Structures and Algorithms round with preety good questions . I was expected to come up with an efficient approach and code it as well .

Q1. 
K Closest Points to Origin Problem Statement
Your house is located at the origin (0,0) of a 2-D plane. There are N neighbors living at different points on the plane. Your goal is to visit exactly K neighb...read more
Ans. 
Find the K closest points to the origin in a 2-D plane using Euclidean Distance.
• Calculate the Euclidean Distance of each point from the origin

• Sort the points based on their distances

• Return the first K points as the closest neighbors
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Q2. 
Power Set Generation
Given a sorted array of 'N' integers, your task is to generate the power set for this array. Each subset of this power set should be individually sorted.
A power set of a set 'ARR' i...read more
Ans. 
Generate the power set of a sorted array of integers with individually sorted subsets.
• Use recursion to generate all possible subsets by including or excluding each element in the array.

• Sort each subset before adding it to the power set.

• Handle base cases for empty array and single element array.

• Ensure the subsets are unique by using a set data structure.

• Time complexity can be exponential due to the nature of generating
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Round duration - 50 Minutes
Round difficulty - Hard

This was also a DSA round where I was asked to code only one of the questions but I eventually ended up coding both as I had some spare time and explained my approches very smoothly to the interviewer . This round went preety well .

Q1. 
Roman Numeral to Integer Conversion
Convert a string representing a Roman numeral into its integer equivalent and return the result.
Explanation:
Roman numerals are represented by seven different symbol...read more
Ans. 
Convert a Roman numeral string to its integer equivalent.
• Create a mapping of Roman numeral symbols to their integer values.

• Iterate through the input string and add the corresponding integer values.

• Handle cases where subtraction is needed (e.g., IV = 4, IX = 9).
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Q2. 
Pair Sum Problem Statement
You are given an integer array 'ARR' of size 'N' and an integer 'S'. Your task is to find and return a list of all pairs of elements where each sum of a pair equals 'S'.
Note:
...read more
Ans. 
Find pairs of elements in an array that sum up to a given value, sorted in a specific order.
• Iterate through the array and for each element, check if the complement (S - current element) exists in a hash set.

• If the complement exists, add the pair to the result list.

• Sort the result list based on the criteria mentioned in the question.

• Return the sorted list of pairs.
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Round duration - 50 Minutes
Round difficulty - Medium

This was also a DSA round with 2 questions . One was implementation heavy and the other was related to recursion and so I handled it carefully so that my code does not run into TLE or Segmentation Fault.

Q1. 
Arithmetic Expression Evaluation Problem Statement
You are provided with a string expression consisting of characters '+', '-', '*', '/', '(', ')' and digits '0' to '9', representing an arithmetic express...read more
Ans. 
Evaluate arithmetic expressions in infix notation with given operators and precedence rules.
• Parse the infix expression to postfix using a stack.

• Evaluate the postfix expression using a stack.

• Handle operator precedence and parentheses while evaluating.

• Ensure no division by zero cases and operands fit in 32-bit integer.
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Q2. 
Remove Duplicates from Sorted Array Problem Statement
You are given a sorted integer array ARR of size N. Your task is to remove the duplicates in such a way that each element appears only once. The outpu...read more
Ans. 
Remove duplicates from a sorted array in-place with O(1) extra memory.
• Use two pointers - one for iterating through the array and another for placing unique elements.

• Compare current element with next element to identify duplicates and skip them.

• Update array in-place by moving unique elements to the front.

• Return the length of the array after removal of duplicates.
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Round duration - 50 Minutes
Round difficulty - Medium

This was a typical System Design round where I was asked about the various features of Facebook and what sort of data structures and algorithms are used in implementing them .

Q1. How does Facebook store likes and dislikes?
Ans. 
Facebook stores likes and dislikes using a combination of databases and algorithms.
• Likes and dislikes are stored in databases such as MySQL or Cassandra.

• Algorithms are used to analyze user behavior and recommend content based on likes and dislikes.

• User interactions with posts, pages, and ads are tracked to determine likes and dislikes.

• Likes and dislikes may also be used to personalize the user's feed and target ads mor
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Q2. How does Facebook implement graph search?
Ans. 
Facebook implements graph search using a graph database to efficiently search for connections between users and their interests.
• Facebook uses a graph database to store connections between users, pages, groups, etc.

• The graph search algorithm traverses the graph to find relevant connections based on user queries.

• It takes into account factors like user relationships, interests, and interactions to provide personalized sea
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Round duration - 50 Minutes
Round difficulty - Medium

This was a preety intense round as I was grilled more on my System Design concepts but eventually I was able to asnwers all the questions with some help from the interviewer.

Q1. What is Hadoop and why is it used?
Ans. 
Hadoop is a framework for distributed storage and processing of large data sets.
• Hadoop is used for storing and processing big data across a distributed network of computers.

• It is based on the MapReduce programming model, which allows for parallel processing of data.

• Hadoop consists of HDFS for storage and YARN for resource management.

• It is used for tasks like data warehousing, log processing, recommendation systems, and...read more
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Q2. How does Facebook Chat work?
Ans. 
Facebook Chat works by using a combination of websockets, long polling, and push technology to deliver real-time messaging.
• Facebook Chat uses websockets for real-time communication between the client and server.

• Long polling is used to check for new messages when websockets are not supported.

• Push technology is used to notify users of new messages even when the chat window is not open.

• Messages are stored in a database an...read more
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