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Amazon Interview Questions, Process, and Tips

Updated 9 Apr 2025

Top Amazon Interview Questions and Answers

Amazon Interview Experiences

34 interviews found

I applied via Company Website and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was the assessment that comes in the mail and we go from there

Round 2 - HR 

(2 Questions)

  • Q1. Then after reviewing if you're shortlisted you'll get a call from the Amazon's recruitment team!
  • Q2. HR asks your personal details and asks if you're still interested in the job role

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Associate interview:
  • Customer Service
Interview preparation tips for other job seekers - Easily you can pass don't worry! Just speak whatever is the truth! In the end, you'll definitely make it!

I applied via LinkedIn and was interviewed in Apr 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Basic English 

(1 Question)

  • Q1. Can you please help me place the order
  • Ans. 

    Yes, I would be happy to assist you with placing your order.

    • Ask for the product name and quantity

    • Confirm the shipping address and payment method

    • Provide an estimated delivery date

    • Thank the customer for their order

  • Answered by AI
Round 3 - Versant 

(1 Question)

  • Q1. Repeat the given sentence
Round 4 - One-on-one 

(1 Question)

  • Q1. Self introduction or tell me about yourself
Round 5 - HR 

(1 Question)

  • Q1. Are you ok with night shift

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while speaking and make the conversation

Customer Service Associate Interview Questions Asked at Other Companies for Fresher

asked in Amazon
Q1. Wich programming languages do you use in your work
Q2. what is the work of customer service?
asked in Amazon
Q3. Can you please help me place the order
asked in WHSmith
Q4. What the difference between online marketing and offline marketin ... read more
asked in GATI-KWE
Q5. 2) What you know about Gati-kwe ?

I applied via Recruitment Consulltant and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. P E taste Writing test paragraph test

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be panic ...i m shure you will be crack rounds

I applied via Company Website and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Completing my interview process

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Associate interview:
  • General knowledge
  • Grammatic
Interview preparation tips for other job seekers - It's a good opportunity for those who are looking for the job

Amazon interview questions for designations

 Senior Customer Service Associate

 (2)

 Customer Service

 (13)

 Customer Service Associate (Csa)

 (10)

 Customer Service Associate (Email)

 (1)

 Customer Associate

 (2)

 Customer Service Executive

 (103)

 Customer Service Manager

 (6)

 Customer Service Representative

 (5)

I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me your self
  • Q2. Hum apke ye job kuy de
  • Q3. I like this job

Interview Preparation Tips

Interview preparation tips for other job seekers - My communication skills and abilty to do hardwork

Interview Questionnaire 

1 Question

  • Q1. Explain your job role in amazon?

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview of amazon is different from other company but the test of amazon was majorly a stress test. I completed amazon test with in 1 hour's 15 minute but I got knowledge and communication skill from this test. Most of the questions were related to English grammar for example multiple choice question, passage and email writing related topics. I answered all the questions with confidence very well. It was my first online interview in amazon and I thing it did pretty well for fresher and I realized one thing after the whole interview good customer service do increase the goodwill & reputation of company.

Customer Service Associate Jobs at Amazon

View all

I applied via Company Website and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Total 3 tests were there. I gave it online (the link was shared by Amazon after 2days of applying the job). It was system based exam and totally about English grammar, problem solving skill, typing speed a...
  • Ans. 

    I took 3 online tests for the Customer Service Associate position, which covered English grammar, problem-solving, typing speed, and memorization.

    • Took 3 online tests for Customer Service Associate position

    • Tests covered English grammar, problem-solving, typing speed, and memorization

    • Tests were system-based

    • Received link to tests 2 days after applying for job

  • Answered by AI
  • Q2. 1st test. 20 questions - Fill in the blanks ( timing will be 20secs for each)
  • Q3. 2nd test- 3 paragraph. Reading time - 30secs. You will need to rewrite whatever you understand after reading that paragraph (writing time- 1.30min)
  • Q4. 3rd test- you will need to write a letter. Time- 9mins

Interview Preparation Tips

Interview preparation tips for other job seekers - It was great experience. For me, second part was tough as you will be given only 30secs to read a paragraph ( 3-4lines with lot of people name, place name and a fact). You need to write it within 1.30mins. Rest of all, it was great. You will need to prepare yourself first. Be quick, only then you can crack the test over there. If you can speak in English, your typing speed is good and you do not do any grammatical mistakes in writing then go ahead. You will crack the test easily.

I applied via Walk-in and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Basic introduction about life experience works what are the plans for future how I'm going to enroll myself into Amazon
  • Q2. Basic interest and skills for an example communication skills basic computer knowledge Excel knowledge
  • Q3. Some normal general questions will be there to discussed
  • Q4. A short paragraph about your family and what they all do
  • Q5. Why you want to join Amazon this question will be must
Round 3 - Aptitude Test 

It was all about General question and communication skills, grammar paragraph test was also there to check your voh kills and your communication skills on verbal platform

Interview Preparation Tips

Interview preparation tips for other job seekers - Be very good in your communication skills and while you are speaking to HR or giving your aptitude test you should be very clear about your grammar and with fluent English the ball is going to be in your court all the best

I applied via Referral and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. The assessment included English grammar test, Versant Test , Process Knowledge tests , aptitude tests etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazon hires candidates that are analytical , has good communication skills , talented and hardworking. The assessment to get hired has been structured well. You need to be very calm , sit in a quiet place before proceedings , make sure there is no disturbances. Read the questions clearfully before selecting the answers as the assessment is made to get you confused , to judge your analytical and multitasking skills . Practice a lot of grammer, vocabulary and typing if you need to . You have to be good at logical reasonings too and active listening. Most importantly, don't toogle between the tabs otherwise your assessment will not be taken forward and that is system generated. Lastly , be honest enough with your aptitude test and do not take much time there . Please focus on the questions and do not miss out a thing . Re-check you have answered everything. Get some insight about how customers service associates work before the test . Do not panic ! Be very calm cause the examination takes 2-3 hours , do not get impatient. Finish and submit the assessment and then wait for the mail regarding the update.

I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How to clear interview online??

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared.. And learn grammar If you haven't learnt it yet... The first round of interview focuses on grammar and writing skills, Check your skills online before giving interview by giving mock test of sentence completion and rearrange..

Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Associate interview for freshers?
Amazon interview process for freshers usually has 2-3 rounds. The most common rounds in the Amazon interview process for freshers are Aptitude Test, Resume Shortlist and HR.
How to prepare for Amazon Customer Service Associate interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Customer Service, Bpo Voice, Communication Skills, Contact Center and ITES.
What are the top questions asked in Amazon Customer Service Associate interview for freshers?

Some of the top questions asked at the Amazon Customer Service Associate interview for freshers -

  1. Wich programming languages do you use in your w...read more
  2. Can you please help me place the or...read more
  3. 2. What do you understand by Customer Servi...read more
How long is the Amazon Customer Service Associate interview process?

The duration of Amazon Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Amazon Interview Process

based on 19 interviews

3 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • One-on-one Round
View more

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Amazon Customer Service Associate Salary
based on 4.1k salaries
₹0.6 L/yr - ₹6 L/yr
19% more than the average Customer Service Associate Salary in India
View more details

Amazon Customer Service Associate Reviews and Ratings

based on 1.3k reviews

4.2/5

Rating in categories

3.9

Skill development

4.1

Work-life balance

4.1

Salary

3.9

Job security

4.4

Company culture

3.5

Promotions

3.9

Work satisfaction

Explore 1.3k Reviews and Ratings
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