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Amazon Interview Questions, Process, and Tips

Updated 22 Nov 2024

Top Amazon Interview Questions and Answers

Amazon Interview Experiences

34 interviews found

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Vocabulary test, introduction, experience if any, story type of question and answers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a good command over your Communications skills.

I was interviewed before Apr 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: The Senior Manager asked a group of candidates to assemble in a meeting hall and seated us . Then he started giving general instructions about the company, company's work nature and salary, incentives and work shifts etc. so he asked us those who are not willing to work in night shift please raise your hands. few of them raised and he told them to walk out immediately. so i learned that it was his way of filtering candidates. And started going through resumes and self introduction process.
Tips: Be strong in your communication and be clear with grammar.

Round: Test
Experience: This level was based on the typing skills you have and your vocabulary . And with a time constraint. This test was to check the critical thinking of the candidate in stress.
Tips: Improve your typing skills without making any spelling mistakes . and also improve critical thinking.
Duration: 30 minutes
Total Questions: 24

Round: Voice process
Experience: This round was to check the Voice audibility of the candidate and clarity of communication over phone.
Tips: Improve your command over English . Be clear while you speak.

Skills: comminication, typing, voice, Stress management
College Name: RVS COLLEGE OF ENGINEERING AND TECHNOLOGY

Interview Questionnaire 

8 Questions

  • Q1. Do you know about what role you are opting? Tell me about it
  • Ans. 

    The role I am opting for is a Customer Service Associate.

    • As a Customer Service Associate, my primary responsibility would be to assist customers with their queries and concerns.

    • I would be expected to provide prompt and courteous service to customers, and ensure that their issues are resolved in a timely manner.

    • I would also be responsible for maintaining accurate records of customer interactions and transactions.

    • In addi...

  • Answered by AI
  • Q2. Tell me 10 categories of amazon products
  • Q3. Tell me about any of your recent challenges
  • Q4. Tell me about any experience where you felt bad shopping experience
  • Ans. 

    I had a bad shopping experience at a clothing store.

    • The store was disorganized and cluttered, making it difficult to find items.

    • The staff was unhelpful and seemed disinterested in assisting customers.

    • The checkout process was slow and inefficient, resulting in a long wait.

    • The quality of the clothing I purchased was poor, with seams coming undone after just a few wears.

  • Answered by AI
  • Q5. How would you react if you were in his position?
  • Q6. A scenario was told and asked how would i deal with
  • Q7. Tell me why shouldn't i hire you?
  • Q8. Any questions?

Interview Preparation Tips

Round: Just a minute
Experience: In this round, students are tested are supposed to speak on particular topic for just a minute. I was given 5 topics and asked me to speak about it for 1 min. I spoke about Make in India initiative. They mainly test your sentence framing ability and how you are connecting the sentences to make meaningful sense.
Tips: Just be cool and make your points before you speak.

Round: LOgical ability and reasoning
Experience: In this round, They test you on your logical skills. It's an online test with different sections. It has 40 questions which are to be answered in 60 minutes. They categorize students depending on their scores. I didn't do that great so i was sent to customer service associate. Only very few were sent to TRMS.
Tips: It's general logical ability and reasoning test. Peace of mind is what you needed to do well.

Round: verbal and typing
Experience: It's an online test. It has different modules like to fill the blanks in general sentences, type the sentences what you hear,etc. at last you will given a scenario and ask you to write letter. You will be given maximum of 9 minutes. Your score depends on content and time left at the submission. Clearing this round is easy if you are good at typing.
Tips: Stay cool and be fast at typing.

Round: HR Interview
Experience: HR Round was lengthy and I really enjoyed answering. They test you in marketing experience and whether you have minimum knowledge about the role what you are going to take.
Tips: Just stay what you are.

Round: voice versant
Experience: This round is all about testing your speaking and listening skills. In this round, You are needed to speak what you hear, Listen to a story and repeat the same in stipulated round. It's all about listening keenly and speaking exactly what you hear. At the beginning, I didn't understand why it is showing repeat. I repeated which i was not supposed to do. I was confused. I didn't clear the round. But still i was offered CSA with Low package.

Skills: Logical Reasoning, Verbal Ability, Verbal Communication Skills
College Name: JB Institute of Engineering and Technology
Motivation: I really liked the work culture of the company. No agreements an

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Interview Questionnaire 

2 Questions

  • Q1. Why would you like to join our company
  • Ans. 

    I am excited to join your company because of its reputation for excellent customer service and commitment to employee development.

    • I have researched your company and am impressed by the positive reviews from customers and employees alike.

    • I am excited about the opportunity to work with a team that values collaboration and innovation.

    • I am confident that I can contribute to the company's success by utilizing my strong comm...

  • Answered by AI
  • Q2. Online versant

Interview Preparation Tips

Round: Test
Experience: The test was all about how well you understand and write the English language as the company totally depends on the retail process, their high requirement was on the language understandability.
Tips: There are no much tips, Just be good with the English language.
Duration: 60 minutes

Round: Interview
Experience: I spoke about how well the company is doing in the present state and also few great achievements of the company.
Tips: Know about the company well before you attend any interview.

Round: Interview
Experience: The versant exam was of 6 rounds which was all about the communication skills and spontaneous answers to the question given ending with a specified length Email writing.

Skill Tips: Be good at communicating with the people around and also with good clever answers when asked.
Skills: Communication skills
College Name: Nalla Malla Reddy Engineering College

Amazon interview questions for designations

 Senior Customer Service Associate

 (2)

 Customer Service

 (11)

 Customer Service Associate (Csa)

 (10)

 Customer Service Associate (Email)

 (1)

 Customer Associate

 (2)

 Customer Service Executive

 (101)

 Customer Service Representative

 (5)

 Customer Service Manager

 (5)

Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Associate interview for freshers?
Amazon interview process for freshers usually has 2-3 rounds. The most common rounds in the Amazon interview process for freshers are Aptitude Test, Resume Shortlist and HR.
How to prepare for Amazon Customer Service Associate interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Customer Service, Bpo Voice, Communication Skills, Contact Center and ITES.
What are the top questions asked in Amazon Customer Service Associate interview for freshers?

Some of the top questions asked at the Amazon Customer Service Associate interview for freshers -

  1. Wich programming languages do you use in your w...read more
  2. Can you please help me place the or...read more
  3. 2. What do you understand by Customer Servi...read more
How long is the Amazon Customer Service Associate interview process?

The duration of Amazon Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Interview Process

based on 9 interviews in last 1 year

Interview experience

4.3
  
Good
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People are getting interviews through

based on 27 Amazon interviews
Company Website
Job Portal
WalkIn
Referral
37%
30%
15%
4%
14% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

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Amazon Customer Service Associate Salary
based on 4.1k salaries
₹0.6 L/yr - ₹5 L/yr
18% more than the average Customer Service Associate Salary in India
View more details

Amazon Customer Service Associate Reviews and Ratings

based on 1.2k reviews

4.2/5

Rating in categories

3.9

Skill development

4.1

Work-Life balance

4.1

Salary & Benefits

3.9

Job Security

4.4

Company culture

3.5

Promotions/Appraisal

3.9

Work Satisfaction

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