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Amazon Customer Service Associate Interview Questions, Process, and Tips for Freshers

Updated 22 Nov 2024

Top Amazon Customer Service Associate Interview Questions and Answers for Freshers

34 Amazon Customer Service Associate Interview Experiences for Freshers

77 questions found

Sort by: Popular
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via AmbitionBox and was interviewed in Oct 2024.

1 Interview Round

1

HR Round (2 Questions)

  • Q1. Any questions about
  • Q2. Social media regarding question

Customer Service Associate Interview Questions

user image Mansi Jadhav

posted on 12 Oct 2023

Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Approached by Company and was interviewed in Sep 2023.

7 Interview Rounds

1

Group Discussion Round

The first round interview is your chance to review each candidate against their resume to know whether they are a good fit for the job. So, before you begin interviewing a shortlisted candidate, go through their resume once again and test them for the skills and experience they have mentioned on their resume.

2

Group Discussion Round

The first round interview is your chance to review each candidate against their resume to know whether they are a good fit for the job. So, before you begin interviewing a shortlisted candidate, go through their resume once again and test them for the skills and experience they have mentioned on their resume.

3

Technical Round (2 Questions)

  • Q1. What will you do as a Technical Support or Customer Service Associate? As an Amazon Technical Support or Customer Service Associate, you have very clear purpose...read more
  • Q2. Tell me about a time you had to handle a crisis.
4

Aptitude Test Round

Practice as many verbal, numerical and logical reasoning tests as possible.

5

Assignment Round

Numerical, verbal and logical reasoning assessments, and a Work Style Assessment to measure your response to everyday scenarios.

6

One-on-one Round (1 Question)

  • Q1. Q1. Amazon company is the best company. ... Q2. I really like you Amazon company. ... Q3. Do you like Amazon company. ... Q4. Amazon company ला कधी तोटा सहन करा...read more
7

Coding Test Round

Find the missing number in the array. ...
Determine if the sum of two integers is equal to the given value. ...
Merge two sorted linked lists. ...
Copy linked list with arbitrary pointer. ...
Level Order Traversal of Binary Tree. ...
Determine if a binary tree is a binary search tree.

Interview Preparation Tips

Interview preparation tips for other job seekers - Voice Associate - CRM/BPO/Call Center. ...
Ecommerce Specialist. ...
Digital Marketing work from home job/internship at Godhuli Group. ...
SEO Specialist. ...
Salesforce Developers. ...
FullStack Developers. FullStack Developers. ...
Business Development Associate. AbleJobs. ...
Marketing Merchandiser. Sandex Corp.

Customer Service Associate Interview Questions

user image Suman Dayal

posted on 26 Sep 2023

Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed in Aug 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

Aptitude Test Round

A good behaviour and hardworking

3

One-on-one Round (5 Questions)

  • Q1. Tell me something about yourself
  • Q2. What do you know about this company/organisation
  • Q3. What is your hobbies
  • Q4. What is your biggest strengths ?
  • Q5. What is your biggest weekness ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Work with honesty and hardwork

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Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed before Apr 2023.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. It was easy. They only ask basic questions.
  • Q2. Tell me about your previous/current job role.

Amazon interview questions for designations

 Senior Customer Service Associate

 (2)

 Customer Service

 (11)

 Customer Service Associate (Csa)

 (10)

 Customer Service Associate (Email)

 (1)

 Customer Associate

 (2)

 Customer Service Executive

 (101)

 Customer Service Manager

 (5)

 Customer Service Representative

 (5)

Interview experience
3
 Average
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Company Website and was interviewed in Aug 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Assignment Round

The Assignment is check speaking,learning,and English. To The Assessment is a very nice to increase A English, and interrogation the candidate capabilities

3

HR Round (1 Question)

  • Q1. Tell Me About Your Self
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Newspaper Ad and was interviewed in Jul 2023.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

HR Round (4 Questions)

  • Q1. Tell me about your self
  • Q2. Why do you want this job
  • Q3. Why are you leaving your current job
  • Q4. I am shaikh Rahemini am 12th class

Interview Preparation Tips

Interview preparation tips for other job seekers - Make use of networking and both online and non online job search opportunity
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Job Fair and was interviewed in Mar 2023.

3 Interview Rounds

1

Case Study Round

A case study is research approach tha is used to generate an in depth multi faced understanding of a complex issues in its real context

2

Coding Test Round

Data entry is a conding test

3

Technical Round (1 Question)

  • Q1. Wich programming languages do you use in your work

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice but l am had working

Customer Service Associate interview

user image Job Updates by Shiv

posted on 16 Nov 2021

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 No response

I applied via Amazon link and was interviewed before Nov 2023.

2 Interview Rounds

1

One-on-one Round (5 Questions)

  • Q1. Check typing skills
  • Q2. Written a passage
  • Q3. You’re salary expectations
  • Q4. Your salary expectations
  • Q5. What is your strength
2

HR Round (2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why did you left previous job
Interview experience
1
 Bad
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed before Jul 2023.

1 Interview Round

1

Assignment Round

It’s a simple assignment to test your communication skills in English and also some basic grammar questions

Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Associate interview for freshers?
Amazon interview process for freshers usually has 2-3 rounds. The most common rounds in the Amazon interview process for freshers are Aptitude Test, Resume Shortlist and HR.
How to prepare for Amazon Customer Service Associate interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Customer Service, Bpo Voice, Communication Skills, Contact Center and ITES.
What are the top questions asked in Amazon Customer Service Associate interview for freshers?

Some of the top questions asked at the Amazon Customer Service Associate interview for freshers -

  1. Wich programming languages do you use in your w...read more
  2. Can you please help me place the or...read more
  3. 2. What do you understand by Customer Servi...read more
How long is the Amazon Customer Service Associate interview process?

The duration of Amazon Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Interview Process at Amazon Customer Service Associate for Freshers

based on 9 interviews in last 1 year

Interview experience

4.3
  
Good
View more

People are getting interviews through

based on 27 Amazon interviews
Company Website
Job Portal
WalkIn
Referral
37%
30%
15%
4%
14% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

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Amazon Customer Service Associate Salary
based on 4.1k salaries
₹1 L/yr - ₹5 L/yr
18% more than the average Customer Service Associate Salary in India
View more details

Amazon Customer Service Associate Reviews and Ratings

based on 1.2k reviews

4.2/5

Rating in categories

3.9

Skill development

4.1

Work-Life balance

4.1

Salary & Benefits

3.9

Job Security

4.4

Company culture

3.5

Promotions/Appraisal

3.9

Work Satisfaction

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