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Amazon Chat and Email Support Executive Interview Questions and Answers

Updated 27 May 2025

Amazon Chat and Email Support Executive Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
No response

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. Yes, I’m willing to sign a bond if required. I understand that it shows my commitment to the role and to the company, and I take that responsibility seriously
  • Q2. You should choose me for this job because I combine strong problem-solving skills with a deep customer obsession—one of Amazon’s core values. In my previous role, I consistently looked for ways to improve ...
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
  • Q1. What do you understand by chat support?
  • Q2. How would you treat your customers on chat support and what all will be the main points highlighted?

Chat and Email Support Executive Interview Questions Asked at Other Companies

asked in TTEC India
Q1. What would you do if a customer claims their order hasn't arrived ... read more
asked in Accenture
Q2. What important things should be followed when you are in conversa ... read more
Q3. How would you handle an angry customer and communicate with them ... read more
Q4. Are you comfortable with calling and chat processes?
asked in IntouchCX
Q5. What are your professional skills?

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is tha downside of working for Amazon ?
  • Ans. 

    The downside of working for Amazon

    • High workload and pressure

    • Limited work-life balance

    • Strict performance metrics

    • Limited career growth opportunities

    • Intense competition among employees

  • Answered by AI
  • Q2. People who hate working at amazon?
  • Ans. 

    Some people may hate working at Amazon due to various reasons.

    • High workload and pressure

    • Lack of work-life balance

    • Strict policies and procedures

    • Limited career growth opportunities

    • Negative work culture

    • Inadequate compensation

    • Unfavorable management practices

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work for home ...and seeking in Hindi ,
Urdu , chat

I applied via Approached by Company and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me something about your self
  • Ans. 

    I am a highly motivated and customer-focused individual with excellent communication skills.

    • I have experience in customer service and support roles

    • I am a quick learner and can adapt to new situations easily

    • I am proficient in using various communication channels such as chat and email

    • I am a team player and can work well under pressure

    • I am passionate about providing excellent customer service and ensuring customer satisf...

  • Answered by AI
  • Q2. Why do you want to be associate with company
  • Ans. 

    I want to be associated with the company because of its strong reputation, growth opportunities, and positive work culture.

    • Strong reputation: The company has a proven track record of delivering high-quality products and services, which aligns with my own values and aspirations.

    • Growth opportunities: The company offers various avenues for professional development and career advancement, allowing me to continuously learn ...

  • Answered by AI
  • Q3. Tell us about one key achievement in your life
  • Ans. 

    I successfully completed a challenging project within a tight deadline

    • Managed a team of 5 to complete a software development project in 3 months

    • Implemented agile methodology to ensure timely delivery of project milestones

    • Received positive feedback from the client for delivering a high-quality product

    • Achieved a 20% increase in revenue for the company through successful project completion

  • Answered by AI
  • Q4. You want to get a new smartphone. How will you convince your parents to get it ,for you
  • Ans. 

    I would present a well-researched argument highlighting the benefits of the new smartphone and how it can improve my productivity and communication.

    • Research and compare different smartphone models to find the best fit for my needs

    • Create a budget plan and show how I can contribute towards the cost

    • Highlight the benefits of having a smartphone such as improved communication, access to educational resources, and productivi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I am maya patidar I have completed my graduation and now I am learning computer course. Thankful to company for give me golden opportunity.

What people are saying about Amazon

View All
cigerrateaddict
1d
works at
Ernst & Young
1,300 Jobs Gone. Because AI Can Now Do It Faster.
Glassdoor and Indeed just laid off 1,300 people yes, the same platforms that help people find jobs are now letting go of their own. Why? cz their parent company is going all-in on AI to “streamline” hiring. Most of these layoffs hit R&D, HR, and sustainability teams in the US. Even glassdoor’s CEO is stepping down. The plan now is to merge glassdoor into Indeed and let AI take over a big chunk of the backend work. Their CEO literally said “AI is changing the world, and we need to move faster and fix what’s broken. Today, about one-third of their code is written by AI. Soon, that could be 50%. And they’re not alone Microsoft, Google, Amazon… all are cutting jobs while letting AI do more of the work. Just last week, Intel cut 4,000 jobs, Microsoft let go of 6,000 CrowdStrike laid off 5% of its staff And all of this, even when profits were up. Scary, isn’t it?
Got a question about Amazon?
Ask anonymously on communities.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test with typing.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Why you want to work with Groupon?
  • Q2. Last role where you face challenges?
  • Ans. 

    I faced a challenge when handling a high volume of customer complaints during a product recall, requiring quick resolution and empathy.

    • Received an influx of calls due to a product recall, leading to longer wait times.

    • Implemented a triage system to prioritize urgent cases, ensuring critical issues were addressed first.

    • Collaborated with the product team to gather accurate information, allowing me to provide customers wit...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about youself

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak boldly

I applied via Campus Placement and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself.
  • Q2. Situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm, be prepared and be honest.
Are these interview questions helpful?
Round 1 - Assignment 

They will ask you for the versant.

Round 2 - HR 

(1 Question)

  • Q1. Will be asking your experience and expectations and all.
Round 3 - One-on-one 

(1 Question)

  • Q1. Operation round will check your knowledge.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and true keep answering all the questions that will be asked during the interview
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. 1. Introduction? 2. Experience?
  • Q2. 1. Keep the introduction simple and add more things to your skill set so it matches the role of the position 2. If you are experienced enough 1-2years or more. They might ask you about previous organizat...
Round 3 - VNA 

(1 Question)

  • Q1. They might ask phonetics and pronunciation of few countries or cities. airport codes ,fluency while speaking.
  • Ans. Do not hesitate while answering any question, trying to maintain US or UK accent if any , If not you may use Indian accent , read the pronounciations before the interview.
  • Answered Anonymously
Round 4 - Operation 

(1 Question)

  • Q1. Scenario based question
  • Ans. If you are experienced enough you will be able to answer each question, just stay confident while answering the questions , It is important to give answer for each and every question, doesn't matter if you are up to the mark or not. It all depends on your confidence, If you have no idea about any question just tell the interviewer simply and request them to elaborate or explain the question to you, It should be refl...
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Fareportal Senior Executive interview:
  • Gds (amadeus,sabre,galileo )
  • basics of travel
  • general routings by flights
  • Geography
  • airport names ana codes
Interview preparation tips for other job seekers - Won't be suggesting this company's to anyone , due to corporate politics, social distress , inequality, baisness,salary deductions, department transfer,no incentives etc.

I appeared for an interview before Dec 2020.

Round 1 - Coding Test 

(2 Questions)

Round duration - 90 minutes
Round difficulty - Hard

This was an online coding round where we were supposed to solve 2 questions under 90 minutes . Both the questions in my set were related to Graphs and were quite tricky and heavy to implement.

  • Q1. 

    Path Counting in Directed Graph

    Given a directed graph with a specified number of vertices V and edges E, your task is to calculate the total number of distinct paths from a given source node S to all ot...

  • Q2. 

    Course Schedule II Problem Statement

    You are provided with a number of courses 'N', some of which have prerequisites. There is a matrix named 'PREREQUISITES' of size 'M' x 2. This matrix indicates that fo...

Round 2 - Face to Face 

(2 Questions)

Round duration - 60 Minutes
Round difficulty - Medium

This was a Data Structures and Algorithms round with some standard questions . I was expected to come up with an
efficient approach and code it as well .

  • Q1. 

    Merge Intervals Problem Statement

    You are provided with 'N' intervals, each containing two integers denoting the start time and end time of the interval.

    Your task is to merge all overlapping intervals a...

  • Q2. 

    Longest Route Problem Statement

    Given a 2-dimensional binary matrix called Mat of size N x M that consists solely of 0s and 1s, find the length of the longest path from a specified source cell to a destina...

  • Ans. 

    Find the length of the longest path from a source cell to a destination cell in a binary matrix.

    • Use depth-first search (DFS) to explore all possible paths from source to destination.

    • Keep track of visited cells to avoid revisiting them.

    • Return the length of the longest path found, or -1 if no path exists.

  • Answered by AI
Round 3 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was also a DSA round where I was asked to code only one of the questions but I eventually ended up coding both
as I had some spare time and explained my approches very smoothly to the interviewer . This round went preety well .

  • Q1. 

    Longest Increasing Subsequence Problem Statement

    Given an array of integers with 'N' elements, determine the length of the longest subsequence where each element is greater than the previous element. This...

  • Q2. 

    Search In Rotated Sorted Array Problem Statement

    Given a rotated sorted array ARR of size 'N' and an integer 'K', determine the index at which 'K' is present in the array.

    Note:
    1. If 'K' is not present...
Round 4 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was also a DSA round with 2 questions of Medium to Hard difficulty . I was expected to follow some clean code and OOPS principles to write the code in this round .

  • Q1. 

    Rank from Stream Problem Statement

    Given an array of integers ARR and an integer K, determine the rank of the element ARR[K].

    Explanation:

    The rank of any element in ARR is defined as the number of elem...

  • Q2. 

    LRU Cache Design Question

    Design a data structure for a Least Recently Used (LRU) cache that supports the following operations:

    1. get(key) - Return the value of the key if it exists in the cache; otherw...

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPAFacebook interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 4 MonthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

Amazon Interview FAQs

How many rounds are there in Amazon Chat and Email Support Executive interview?
Amazon interview process usually has 2 rounds. The most common rounds in the Amazon interview process are Resume Shortlist and HR.
What are the top questions asked in Amazon Chat and Email Support Executive interview?

Some of the top questions asked at the Amazon Chat and Email Support Executive interview -

  1. How would you treat your customers on chat support and what all will be the mai...read more
  2. What do you understand by chat suppo...read more

Tell us how to improve this page.

Overall Interview Experience Rating

4.6/5

based on 5 interview experiences

Difficulty level

Hard 100%

Duration

More than 8 weeks 100%
View more

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Amazon Chat and Email Support Executive Salary
based on 18 salaries
₹1.8 L/yr - ₹3.5 L/yr
7% less than the average Chat and Email Support Executive Salary in India
View more details

Amazon Chat and Email Support Executive Reviews and Ratings

based on 15 reviews

4.3/5

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4.0

Skill development

4.2

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4.0

Salary

3.7

Job security

4.2

Company culture

3.6

Promotions

4.2

Work satisfaction

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