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Amazon Chat and Email Support Executive Interview Questions and Answers

Updated 27 May 2025

Amazon Chat and Email Support Executive Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
No response

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. Yes, I’m willing to sign a bond if required. I understand that it shows my commitment to the role and to the company, and I take that responsibility seriously
  • Q2. You should choose me for this job because I combine strong problem-solving skills with a deep customer obsession—one of Amazon’s core values. In my previous role, I consistently looked for ways to improve ...
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
  • Q1. What do you understand by chat support?
  • Q2. How would you treat your customers on chat support and what all will be the main points highlighted?

Chat and Email Support Executive Interview Questions Asked at Other Companies

asked in TTEC India
Q1. What would you do if a customer claims their order hasn't arrived ... read more
Q2. Are you comfortable with calling and chat processes?
Q3. How would you handle an angry customer and communicate with them ... read more
asked in IntouchCX
Q4. What are your professional skills?
asked in TTEC India
Q5. Can you explain the 6-month gap in your employment history?

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is tha downside of working for Amazon ?
  • Ans. 

    The downside of working for Amazon

    • High workload and pressure

    • Limited work-life balance

    • Strict performance metrics

    • Limited career growth opportunities

    • Intense competition among employees

  • Answered by AI
  • Q2. People who hate working at amazon?
  • Ans. 

    Some people may hate working at Amazon due to various reasons.

    • High workload and pressure

    • Lack of work-life balance

    • Strict policies and procedures

    • Limited career growth opportunities

    • Negative work culture

    • Inadequate compensation

    • Unfavorable management practices

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work for home ...and seeking in Hindi ,
Urdu , chat

I applied via Approached by Company and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me something about your self
  • Ans. 

    I am a highly motivated and customer-focused individual with excellent communication skills.

    • I have experience in customer service and support roles

    • I am a quick learner and can adapt to new situations easily

    • I am proficient in using various communication channels such as chat and email

    • I am a team player and can work well under pressure

    • I am passionate about providing excellent customer service and ensuring customer satisf...

  • Answered by AI
  • Q2. Why do you want to be associate with company
  • Ans. 

    I want to be associated with the company because of its strong reputation, growth opportunities, and positive work culture.

    • Strong reputation: The company has a proven track record of delivering high-quality products and services, which aligns with my own values and aspirations.

    • Growth opportunities: The company offers various avenues for professional development and career advancement, allowing me to continuously learn ...

  • Answered by AI
  • Q3. Tell us about one key achievement in your life
  • Ans. 

    I successfully completed a challenging project within a tight deadline

    • Managed a team of 5 to complete a software development project in 3 months

    • Implemented agile methodology to ensure timely delivery of project milestones

    • Received positive feedback from the client for delivering a high-quality product

    • Achieved a 20% increase in revenue for the company through successful project completion

  • Answered by AI
  • Q4. You want to get a new smartphone. How will you convince your parents to get it ,for you
  • Ans. 

    I would present a well-researched argument highlighting the benefits of the new smartphone and how it can improve my productivity and communication.

    • Research and compare different smartphone models to find the best fit for my needs

    • Create a budget plan and show how I can contribute towards the cost

    • Highlight the benefits of having a smartphone such as improved communication, access to educational resources, and productivi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I am maya patidar I have completed my graduation and now I am learning computer course. Thankful to company for give me golden opportunity.

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Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about youself

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak boldly
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test with typing.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Why you want to work with Groupon?
  • Q2. Last role where you face challenges?

I applied via Campus Placement and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself.
  • Q2. Situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm, be prepared and be honest.
Are these interview questions helpful?

I appeared for an interview before Dec 2020.

Round 1 - Face to Face 

(2 Questions)

Round duration - 60 Minutes
Round difficulty - Medium

This was a Data Structures and Algorithms round with preety good questions . I was expected to come up with an efficient approach and code it as well .

  • Q1. 

    K Closest Points to Origin Problem Statement

    Your house is located at the origin (0,0) of a 2-D plane. There are N neighbors living at different points on the plane. Your goal is to visit exactly K neighb...

  • Ans. 

    Find the K closest points to the origin in a 2-D plane using Euclidean Distance.

    • Calculate the Euclidean Distance of each point from the origin

    • Sort the points based on their distances

    • Return the first K points as the closest neighbors

  • Answered by AI
  • Q2. 

    Power Set Generation

    Given a sorted array of 'N' integers, your task is to generate the power set for this array. Each subset of this power set should be individually sorted.

    A power set of a set 'ARR' i...

  • Ans. 

    Generate the power set of a sorted array of integers with individually sorted subsets.

    • Use recursion to generate all possible subsets by including or excluding each element in the array.

    • Sort each subset before adding it to the power set.

    • Handle base cases for empty array and single element array.

    • Ensure the subsets are unique by using a set data structure.

    • Time complexity can be exponential due to the nature of generating ...

  • Answered by AI
Round 2 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Hard

This was also a DSA round where I was asked to code only one of the questions but I eventually ended up coding both as I had some spare time and explained my approches very smoothly to the interviewer . This round went preety well .

  • Q1. 

    Roman Numeral to Integer Conversion

    Convert a string representing a Roman numeral into its integer equivalent and return the result.

    Explanation:

    Roman numerals are represented by seven different symbol...

  • Ans. 

    Convert a Roman numeral string to its integer equivalent.

    • Create a mapping of Roman numeral symbols to their integer values.

    • Iterate through the input string and add the corresponding integer values.

    • Handle cases where subtraction is needed (e.g., IV = 4, IX = 9).

  • Answered by AI
  • Q2. 

    Pair Sum Problem Statement

    You are given an integer array 'ARR' of size 'N' and an integer 'S'. Your task is to find and return a list of all pairs of elements where each sum of a pair equals 'S'.

    Note:
    ...
  • Ans. 

    Find pairs of elements in an array that sum up to a given value, sorted in a specific order.

    • Iterate through the array and for each element, check if the complement (S - current element) exists in a hash set.

    • If the complement exists, add the pair to the result list.

    • Sort the result list based on the criteria mentioned in the question.

    • Return the sorted list of pairs.

  • Answered by AI
Round 3 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was also a DSA round with 2 questions . One was implementation heavy and the other was related to recursion and so I handled it carefully so that my code does not run into TLE or Segmentation Fault.

  • Q1. 

    Arithmetic Expression Evaluation Problem Statement

    You are provided with a string expression consisting of characters '+', '-', '*', '/', '(', ')' and digits '0' to '9', representing an arithmetic express...

  • Ans. 

    Evaluate arithmetic expressions in infix notation with given operators and precedence rules.

    • Parse the infix expression to postfix using a stack.

    • Evaluate the postfix expression using a stack.

    • Handle operator precedence and parentheses while evaluating.

    • Ensure no division by zero cases and operands fit in 32-bit integer.

  • Answered by AI
  • Q2. 

    Remove Duplicates from Sorted Array Problem Statement

    You are given a sorted integer array ARR of size N. Your task is to remove the duplicates in such a way that each element appears only once. The outpu...

  • Ans. 

    Remove duplicates from a sorted array in-place with O(1) extra memory.

    • Use two pointers - one for iterating through the array and another for placing unique elements.

    • Compare current element with next element to identify duplicates and skip them.

    • Update array in-place by moving unique elements to the front.

    • Return the length of the array after removal of duplicates.

  • Answered by AI
Round 4 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was a typical System Design round where I was asked about the various features of Facebook and what sort of data structures and algorithms are used in implementing them .

  • Q1. How does Facebook store likes and dislikes?
  • Ans. 

    Facebook stores likes and dislikes using a combination of databases and algorithms.

    • Likes and dislikes are stored in databases such as MySQL or Cassandra.

    • Algorithms are used to analyze user behavior and recommend content based on likes and dislikes.

    • User interactions with posts, pages, and ads are tracked to determine likes and dislikes.

    • Likes and dislikes may also be used to personalize the user's feed and target ads mor...

  • Answered by AI
  • Q2. How does Facebook implement graph search?
  • Ans. 

    Facebook implements graph search using a graph database to efficiently search for connections between users and their interests.

    • Facebook uses a graph database to store connections between users, pages, groups, etc.

    • The graph search algorithm traverses the graph to find relevant connections based on user queries.

    • It takes into account factors like user relationships, interests, and interactions to provide personalized sea...

  • Answered by AI
Round 5 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was a preety intense round as I was grilled more on my System Design concepts but eventually I was able to asnwers all the questions with some help from the interviewer.

  • Q1. What is Hadoop and why is it used?
  • Ans. 

    Hadoop is a framework for distributed storage and processing of large data sets.

    • Hadoop is used for storing and processing big data across a distributed network of computers.

    • It is based on the MapReduce programming model, which allows for parallel processing of data.

    • Hadoop consists of HDFS for storage and YARN for resource management.

    • It is used for tasks like data warehousing, log processing, recommendation systems, and...

  • Answered by AI
  • Q2. How does Facebook Chat work?
  • Ans. 

    Facebook Chat works by using a combination of websockets, long polling, and push technology to deliver real-time messaging.

    • Facebook Chat uses websockets for real-time communication between the client and server.

    • Long polling is used to check for new messages when websockets are not supported.

    • Push technology is used to notify users of new messages even when the chat window is not open.

    • Messages are stored in a database an...

  • Answered by AI

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPAFacebook interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 5 MonthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

Interview Preparation Tips

Round: Test
Tips: Just try coding as much as you can in the four years of graduation.

Round: Interview
Experience: Three Coding Interview and a Behavioral Interview were conducted.
Tips: Try to get some prior knowledge about the company's infrastructure.w

General Tips: Practice as much problems as you can online or offline.
Skill Tips: Coding is the key for any software company.
Skills: Coding
College Name: IIT KHARAGPUR
Motivation: Its the best in business

Interview Questionnaire 

4 Questions

  • Q1. You are given a large array of n bits. Each bit is initially 0. You perform several operations of the type
  • Ans. 

    Solution to performing operations on a large array of bits.

    • Use bitwise operators to perform operations on individual bits

    • Use a loop to iterate through the array and perform the operations

    • Ensure that the array is large enough to accommodate all the bits

    • Consider using a data structure like a bitset for efficient bit manipulation

  • Answered by AI
  • Q2. Questions on Network programming
  • Q3. Questions on array,heap and binary trees
  • Q4. Round was both HR+Technical

Interview Preparation Tips

Round: Test
Experience: Questions can be found here:

-----/
Tips: Try to solve all 3.
Duration: 60 minutes
Total Questions: 3

Round: Technical Interview
Experience: First discuss the solution and then paper-code it.
Tips: Try to code without mistakes.

Round: Technical Interview
Experience: First, I was asked to discuss my project based on networking and then I was given a question on network programming
Tips: Pay attention on discussion

Round: Technical Interview
Experience: Provide the optimised solution and code it without any mistakes.

Round: HR Interview
Experience: Why linkedin?
What changes will you make in 6 months?
Internship project: Discussion and lot of common questions on that.
Basic Questions of C++ and Java

Skills: Data Structure, Core courses understanding, Algorithms
College Name: IIT GUWHATI

Skills evaluated in this interview

Amazon Interview FAQs

How many rounds are there in Amazon Chat and Email Support Executive interview?
Amazon interview process usually has 2 rounds. The most common rounds in the Amazon interview process are Resume Shortlist and HR.
What are the top questions asked in Amazon Chat and Email Support Executive interview?

Some of the top questions asked at the Amazon Chat and Email Support Executive interview -

  1. How would you treat your customers on chat support and what all will be the mai...read more
  2. What do you understand by chat suppo...read more

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Overall Interview Experience Rating

4.6/5

based on 5 interview experiences

Difficulty level

Hard 100%

Duration

More than 8 weeks 100%
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Amazon Chat and Email Support Executive Salary
based on 18 salaries
₹1.8 L/yr - ₹3.5 L/yr
7% less than the average Chat and Email Support Executive Salary in India
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Amazon Chat and Email Support Executive Reviews and Ratings

based on 15 reviews

4.4/5

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4.1

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4.2

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4.0

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3.9

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4.2

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3.6

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4.2

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